Retail Interactive Kiosk Global Market Report 2024

The retail interactive kiosk market size has grown rapidly in recent years. It will grow from $5.78 billion in 2023 to $6.4 billion in 2024 at a compound annual growth rate (CAGR) of 10.8%. The growth observed in the historic period can be attributed to several factors, including improvements in customer experience, increased efficiency and cost reduction, enhanced data collection and analytics capabilities, brand differentiation, and the expansion of omni-channel retail strategies.

The retail interactive kiosk market size is expected to see rapid growth in the next few years. It will grow to $9.45 billion in 2028 at a compound annual growth rate (CAGR) of 10.2%. The projected growth in the forecast period can be attributed to several factors, including integration with AI and machine learning technologies, adoption of contactless and hygienic solutions, enhanced personalization capabilities, the implementation of augmented reality (AR) and virtual try-on features, and the expansion of use cases beyond traditional retail settings. Major trends expected in the forecast period include increased mobile integration, adoption of modular and customizable solutions, transition to cloud-based management systems, emphasis on sustainability and eco-friendly design practices, as well as the incorporation of interactive content and gamification elements.

The retail sector's increasing demand is expected to drive the growth of the retail interactive kiosk market in the future. The retail sector encompasses businesses selling goods and services to consumers for personal or household use, driven by factors such as changing consumer preferences, population growth, lifestyle changes, and disposable income. Retail interactive kiosks are utilized in this sector to enhance customer experience, improve operational efficiency, boost sales, and gain insights into consumer behavior. For example, according to the National Retail Federation, annual retail sales in the USA rose from $4.61 trillion in 2021 to $4.94 trillion in 2022, indicating a 7% increase. Therefore, the growing demand in the retail sector is fueling the expansion of the retail interactive kiosk market.

Key players in the retail interactive kiosk market are prioritizing the development of innovative solutions, exemplified by the KMC-W, to remain competitive and address evolving client needs. The KMC-W is an interactive self-service display built on the Windows OS, offering superior functionality, reliability, and user experience. For instance, Samsung Electronics Co. Ltd. introduced the KMC-W in May 2023, featuring a 24-inch interactive display powered by the 11th Gen Intel Core Processor. It provides high-performance computing power, compatibility with major point-of-sale and property management system software, and various CPU options for greater flexibility.

In December 2023, Redyref Interactive Kiosks acquired LiveWIRE Digital to enhance its market presence, expand service offerings, and improve capabilities in developing cutting-edge self-service kiosk solutions. LiveWIRE Digital, a UK-based kiosk manufacturer, specializes in interactive kiosk software and services for various industries, including retail. This strategic acquisition strengthens Redyref Interactive Kiosks' position in delivering innovative self-service solutions to clients.

Major companies operating in the retail interactive kiosk market are Panasonic Corporation, International Business Machines Corporation (IBM), NCR Voyix Corporation, Diebold Nixdorf Incorporated, Advantech Co Ltd, Elo Touch Solutions Inc., Acrelec Group, ZIVELO LLC, Advanced Kiosks LLC, Source Technologies LLC, Frank Mayer And Associates Inc, KIOSK Information Systems, Meridian Kiosks LLC, MetroClick Inc, Olea Kiosks Inc., Peerless Industries Inc. (Peerless-AV), REDYREF Interactive Kiosks Inc., VeriFone Inc., Pyramid Computer GmbH, Lilitab LLC, SlabbKiosks, DynaTouch Corporation of America, Kiosk Group Inc., OptConnect Holdings LLC, Storm Interface Ltd., Protouch Manufacturing Ltd., Kiosk Solutions Magazine.

North America was the largest region in the retail interactive kiosk market in 2023. The regions covered in the retail interactive kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the retail interactive kiosk market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

A retail interactive kiosk is a self-service terminal located in retail environments, equipped with interactive touchscreens to engage customers. These kiosks offer a range of services including product information lookups, self-checkouts, and virtual try-ons, aiming to enhance the customer experience, streamline operations, and drive sales in retail stores.

The primary types of retail interactive kiosks include informational kiosks, interactive content kiosks, wayfinding kiosks, product promotion kiosks, vending kiosks, and others. Informational kiosks are interactive computer terminals or stands commonly found in public spaces such as airports, shopping malls, museums, libraries, and government buildings. They incorporate various components including hardware, software, and services, and utilize different technologies such as touch-based, gesture-based, and voice-activated interfaces.

The retail interactive kiosk market research report is one of a series of new reports that provides retail interactive kiosk market statistics, including retail interactive kiosk industry global market size, regional shares, competitors with a retail interactive kiosk market share, detailed retail interactive kiosk market segments, market trends and opportunities, and any further data you may need to thrive in the retail interactive kiosk industry. This retail interactive kiosk market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The retail interactive kiosk market consists of revenues earned by entities by providing services such as product information, product catalog browsing, order placement, inventory check, language translation, loyalty program access, digital signage, and advertising. The market value includes the value of related goods sold by the service provider or included within the service offering. The retail interactive kiosk market also includes sales of touch-screen displays, computers or kiosk controllers, input devices, printers, sensors, cameras, and wayfinding systems, and navigation systems. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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