Direct your organizations decision on whether to follow the ISO certification path or a Lean The purpose of this webinar will be to present how Lean - Six Sigma and quality management system problem
- The purpose of this webinar will be to present how Lean - Six Sigma and quality management system problem solving tools have evolved towards a unified approach.
- Understanding why organization is important to effective problem solving
- To show how process improvement techniques and quality management system requirements can be used to compliment and fulfill each other’s requirements
- Direct your organizations decision on whether to follow the ISO certification path or a Lean - Six Sigma training/implementation plan
- Understand how root cause analysis is a key component to both corrective action and a Lean - Six Sigma problem solving approach
- Conserve your organization’s valuable resources by developing a problem solving process that fulfills both sets of requirements
Areas Covered in the seminar:
- Brief description and history of Lean and Six Sigma
- Brief description and history of quality management systems
- Problem solving in Teams
- DMAIC - define, measure, analyze, improve and control
- How the 'voice of the customer' is critical to properly using both corrective action and Lean - Six Sigma techniques
- Understanding how to use the corrective action process as required in ISO 9001:2000 clause 8.5.2)
- Discussion of the convergence of quality management systems and process improvement initiatives
- Now you know some basic problem solving tools, - what’s next?
Who Will Benefit:
- Top Management personnel
- Management Review Team members
- Quality Managers
- ISO Management Representatives
- Sales/Customer Service personnel
- Lean - Six Sigma Team Leaders
- Lean - Six Sigma Team Members
Course Provider
Michael A Mathe,
