The purpose of this webinar will be to present and identify ways that your quality objectives can Provide and identify improvement opportunities for your system's maintenance and ongoing health. The purpose of this webinar will be to present and identify ways that your quality objectives can Set the tone for using your quality policy statement,Provide a guideline for Top Management’s direction for the organization,Identify improvement opportunities within your system leading to greater reliability.
The purpose of this webinar will be to present and identify ways that your quality objectives can:
The purpose of this webinar will be to present and identify ways that your quality objectives can:
- Provide and identify improvement opportunities for your system's maintenance and ongoing health
- Appropriately tie your measurable quality objectives to meaningful continual improvement initiatives
- Understand the value of data in helping all employees in making informed and accurate decisions
Areas Covered in the seminar:
- Brief description and history of quality objectives
- Brief description and history of continual improvement
- Developing your quality objectives using the voice of the customer
- Tying quality objectives to your CTQ’s (Critical to Quality Variables)
- Pitfalls and problems associated with misapplication of quality objectives and associated data
- Understanding how to use quality objectives in your planning for product realization activities (ISO 9001:2000 clause 7.1)
- Now you know your QO’s (Quality Objectives) - what’s next?
Who Will Benefit:
- Top Management personnel
- Management Review Team members
- Quality Managers
- ISO Management Representatives
- Sales/Customer Service personnel
- Lean - Six Sigma Team Leaders
- Lean - Six Sigma Team Members
Course Provider
Michael A Mathe,
