Operations Support Business Support (OSS BSS) Software - Global Strategic Business Report

The global market for Operations Support Business Support (OSS BSS) Software was valued at US$75.8 Billion in 2024 and is projected to reach US$163.3 Billion by 2030, growing at a CAGR of 13.6% from 2024 to 2030. This comprehensive report provides an in-depth analysis of market trends, drivers, and forecasts, helping you make informed business decisions. The report includes the most recent global tariff developments and how they impact the Operations Support Business Support (OSS BSS) Software market.

Global Operations Support Business Support (OSS BSS) Software Market - Key Trends and Drivers Summarized

Operations Support Business Support (OSS BSS) Software: Enabling Seamless Telecommunications Management

Operations Support Systems (OSS) and Business Support Systems (BSS) software are essential components of the telecommunications industry, enabling seamless management of network operations, service delivery, and customer support. OSS software is primarily concerned with network management, including fault monitoring, performance management, and network configuration. BSS software, on the other hand, focuses on customer-facing activities such as billing, customer relationship management (CRM), and order processing. Together, OSS and BSS software provide telecom operators with the tools they need to manage their operations efficiently, ensure service quality, and deliver a superior customer experience.

How Is Technology Advancing OSS BSS Software Capabilities?

The capabilities of OSS BSS software are being significantly enhanced by technological advancements, particularly in automation, artificial intelligence (AI), and data analytics. Automation is playing a key role in streamlining network management processes, reducing manual intervention, and improving operational efficiency. AI and machine learning are being integrated into OSS BSS systems to enable predictive maintenance, real-time decision-making, and personalized customer experiences. Data analytics is providing telecom operators with valuable insights into network performance and customer behavior, allowing them to optimize their services and tailor their offerings to meet customer needs. Additionally, the shift towards cloud-based OSS BSS solutions is enabling telecom operators to scale their operations more easily and reduce infrastructure costs.

What Challenges Do Telecom Operators Face with OSS BSS Software?

Telecom operators face several challenges when implementing and managing OSS BSS software. One of the primary challenges is the complexity of integrating OSS BSS systems with existing legacy infrastructure, which can be costly and time-consuming. Additionally, the rapid pace of technological change requires telecom operators to continuously update and adapt their OSS BSS systems to keep up with new features and functionalities. Data security and privacy concerns are also significant, particularly as OSS BSS systems handle large volumes of sensitive customer and network data. Furthermore, the need for interoperability between different OSS BSS solutions from various vendors can lead to compatibility issues and hinder seamless operations.

What Is Driving Growth in the OSS BSS Software Market?

The growth in the OSS BSS software market is driven by several factors. The increasing demand for efficient and scalable telecom operations is a major driver, as operators seek to manage their networks more effectively and deliver high-quality services. The adoption of 5G networks is also propelling the OSS BSS market, as it requires more advanced and flexible software solutions to manage the complexity of 5G networks. Technological advancements, particularly in AI, automation, and cloud computing, are driving innovation in OSS BSS software, enabling telecom operators to enhance their operational efficiency and customer experience. Additionally, the growing focus on digital transformation in the telecommunications industry is leading to increased investment in OSS BSS solutions, as operators seek to modernize their operations and remain competitive.

Report Scope

The report analyzes the Operations Support Business Support (OSS BSS) Software market, presented in terms of units. The analysis covers the key segments and geographic regions outlined below.

Segments: Type (Operations Support (OSS) Software, Business Support (BSS) Software); Deployment (Cloud Deployment, On-Premise Deployment); End-Use (Network Planning & Design End-Use, Billing & Revenue Management End-Use, Service Fulfillment End-Use, Network Performance Management End-Use, Service Delivery End-Use, Service Assurance End-Use, Other End-Uses).

Geographic Regions/Countries: World; USA; Canada; Japan; China; Europe; France; Germany; Italy; UK; Spain; Russia; Rest of Europe; Asia-Pacific; Australia; India; South Korea; Rest of Asia-Pacific; Latin America; Argentina; Brazil; Mexico; Rest of Latin America; Middle East; Iran; Israel; Saudi Arabia; UAE; Rest of Middle East; Africa.

Key Insights:

• Market Growth: Understand the significant growth trajectory of the Operations Support (OSS) Software segment, which is expected to reach US$113.2 Billion by 2030 with a CAGR of a 13.9%. The Business Support (BSS) Software segment is also set to grow at 13.1% CAGR over the analysis period.
• Regional Analysis: Gain insights into the U.S. market, valued at $20.4 Billion in 2024, and China, forecasted to grow at an impressive 18.4% CAGR to reach $36.3 Billion by 2030. Discover growth trends in other key regions, including Japan, Canada, Germany, and the Asia-Pacific.

Why You Should Buy This Report:

• Detailed Market Analysis: Access a thorough analysis of the Global Operations Support Business Support (OSS BSS) Software Market, covering all major geographic regions and market segments.
• Competitive Insights: Get an overview of the competitive landscape, including the market presence of major players across different geographies.
• Future Trends and Drivers: Understand the key trends and drivers shaping the future of the Global Operations Support Business Support (OSS BSS) Software Market.
• Actionable Insights: Benefit from actionable insights that can help you identify new revenue opportunities and make strategic business decisions.

Key Questions Answered:

• How is the Global Operations Support Business Support (OSS BSS) Software Market expected to evolve by 2030?
• What are the main drivers and restraints affecting the market?
• Which market segments will grow the most over the forecast period?
• How will market shares for different regions and segments change by 2030?
• Who are the leading players in the market, and what are their prospects?

Report Features:

• Comprehensive Market Data: Independent analysis of annual sales and market forecasts in US$ Million from 2024 to 2030.
• In-Depth Regional Analysis: Detailed insights into key markets, including the U.S., China, Japan, Canada, Europe, Asia-Pacific, Latin America, Middle East, and Africa.
• Company Profiles: Coverage of players such as Amdocs Limited, Aria Systems Inc., Comarch SA, Hansen Technologies Ltd., Hewlett Packard Enterprise Co. and more.
• Complimentary Updates: Receive free report updates for one year to keep you informed of the latest market developments.

Some of the 45 companies featured in this Operations Support Business Support (OSS BSS) Software market report include:

• Amdocs Limited
• Aria Systems Inc.
• Comarch SA
• Hansen Technologies Ltd.
• Hewlett Packard Enterprise Co.
• Huawei Technologies Co. Ltd.
• Nokia Oy
• Optiva Inc.
• Oracle Corp.
• Saskatchewan Telecommunications Holding Corporation (SaskTel)
• Tecnotree Corporation
• Telefonaktiebolaget LM Ericsson
• Telgoo5
• TEOCO
• Tridens doo

Tariff Impact Analysis: Key Insights for 2025

Global tariff negotiations across 180+ countries are reshaping supply chains, costs, and competitiveness. This report reflects the latest developments as of April 2025 and incorporates forward-looking insights into the market outlook.

The analysts continuously track trade developments worldwide, drawing insights from leading global economists and over 200 industry and policy institutions, including think tanks, trade organizations, and national economic advisory bodies. This intelligence is integrated into forecasting models to provide timely, data-driven analysis of emerging risks and opportunities.

What’s Included in This Edition:

• Tariff-adjusted market forecasts by region and segment
• Analysis of cost and supply chain implications by sourcing and trade exposure
• Strategic insights into geographic shifts

Buyers receive a free July 2025 update with:

• Finalized tariff impacts and new trade agreement effects
• Updated projections reflecting global sourcing and cost shifts
• Expanded country-specific coverage across the industry