Carpet & Upholstery Cleaning Services Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2021-2031

The Global Carpet & Upholstery Cleaning Services Market is projected to expand from USD 62.74 Billion in 2025 to USD 86.78 Billion by 2031, registering a CAGR of 5.56%. This industry consists of professional contractors and agencies dedicated to the restorative maintenance and sanitation of fabric furniture and textile floor coverings, utilizing techniques such as low-moisture encapsulation and hot water extraction. The primary factors fueling this sector include a heightened focus on hygiene standards and indoor air quality in commercial settings, as well as an increasing reliance by residential households on outsourced cleaning services due to the demands of dual-income lifestyles. This growth trend is measurable; the Building Service Contractors Association International noted that in 2024, roughly 82% of surveyed service contractors anticipated a rise in sales revenue for the coming fiscal year, highlighting the strong demand for professional cleaning interventions.

Despite this upward trajectory in demand, the market encounters a major obstacle regarding the hiring and retention of a skilled workforce. As the industry depends heavily on manual labor, a tightening labor market combined with escalating wage expectations has created a significant bottleneck for providers aiming to expand their operations. This volatility in the workforce threatens to restrict service capacity in high-demand areas and compress profit margins, serving as a persistent impediment to sustained market growth.

Market Drivers

The implementation of sustainable, eco-friendly green cleaning technologies has become a major engine for market growth, fundamentally transforming how services are delivered. As facility managers and corporate clients place greater emphasis on environmental, social, and governance (ESG) goals, there is a clear movement away from traditional, water-heavy extraction techniques in favor of biodegradable chemical solutions and low-moisture encapsulation. This shift is driven by operational efficiency as much as regulation, since these modern technologies drastically lower water usage and drying times, thereby reducing business interruptions. The magnitude of this focus on sustainability is reflected in the achievements of key industry players; Ecolab's '2024 Growth & Impact Report' from May 2025 highlighted that their resource-efficient solutions helped clients save 226 billion gallons of water, emphasizing the crucial market shift toward environmentally responsible sanitation protocols for textile maintenance.

Concurrently, the physical addressable market for contract cleaning is broadening due to the rapid growth of hospitality infrastructure and commercial real estate. The recovery of the tourism and travel sector following the pandemic has pushed occupancy rates to new levels, accelerating the wear and tear on flooring assets and requiring more frequent restorative cleaning to maintain asset longevity and brand standards. This surge in demand is supported by sectoral spending forecasts; the American Hotel & Lodging Association's '2025 State of the Industry' report from February 2025 projects nominal hotel guest spending to hit $777.25 billion in 2025, creating an urgent need for rigorous maintenance to ensure guest satisfaction. This increased activity benefits facility service providers, as evidenced by ABM Industries reporting total annual revenue of $8.4 billion in their December 2024 results, reflecting a continued strong reliance on professional infrastructure management partners.

Market Challenges

The challenge of hiring and retaining skilled labor remains a constant hurdle to the continued growth of the Global Carpet and Upholstery Cleaning Services Market. Because this sector relies extensively on a manual workforce to perform restorative sanitation, a shrinking pool of qualified candidates and high turnover rates have established a critical operational bottleneck. Consequently, service providers often find themselves unable to expand capacity to meet growing demand due to a lack of personnel required to service additional contracts. Moreover, the fierce competition for workers compels companies to increase wages significantly, which directly reduces profit margins and limits the capital available for operational reinvestment.

This instability in the workforce is quantitatively apparent in key commercial sectors that fuel the demand for cleaning services. According to the American Hotel & Lodging Association, 76% of hotels surveyed in 2024 reported facing staffing shortages, with 50% identifying housekeeping - the primary function responsible for floor and fabric maintenance - as their most urgent hiring requirement. These figures highlight a systemic problem where the inability to secure a reliable workforce directly limits the volume of maintenance work that can be completed, effectively capping market revenue growth despite strong interest from customers.

Market Trends

The adoption of AI-powered robotic cleaning equipment is fast becoming an industry standard as providers aim to improve operational efficiency and offer data-backed quality assurance. Instead of simply replacing human effort, these autonomous mobile robots (AMRs) are deployed to manage large-scale, repetitive floor maintenance, freeing up skilled technicians to concentrate on specialized fabric care and detailed restorative tasks. This technological evolution allows companies to provide digital reporting as verifiable proof of work, a feature increasingly requested by facility managers to verify compliance with hygiene standards. The extent of this adoption is substantial; in June 2025, Tennant Company announced the sale of its 10,000th autonomous mobile robot, indicating a broad industry shift toward automated solutions that guarantee consistent service in complex commercial settings.

At the same time, the market is experiencing a notable increase in specialized treatments for pet stain and odor removal, fueled by the growing trend of treating companion animals as family members within indoor living spaces. As households invest in luxury upholstery and premium flooring, there is less tolerance for pet-related issues such as allergens and biological stains, requiring advanced enzymatic cleaning methods that exceed standard steam cleaning capabilities. This niche has developed into a vital revenue stream, underpinned by strong consumer spending on pet welfare; the American Pet Products Association's '2025 State of the Industry' report from March 2025 notes that total U.S. pet industry expenditures hit $152 billion in 2024, demonstrating a large consumer base willing to invest significantly in maintaining a hygienic home environment despite the challenges of pet ownership.

Key Players Profiled in the Carpet & Upholstery Cleaning Services Market

• ABM Industries Incorporated
• Anago Cleaning Systems, Inc.
• CleanNet USA, Inc.
• Crest Commercial Cleaning Ltd.
• Duraclean Corporation
• Eco Group Services
• Jani-King International Inc.
• Pritchard Industries Inc.
• The ServiceMaster Company, LLC
• Stratus Building Solutions

Report Scope

In this report, the Global Carpet & Upholstery Cleaning Services Market has been segmented into the following categories:

Carpet & Upholstery Cleaning Services Market, by Service Type:

• Carpet Cleaning Service
• Upholstery Cleaning Service

Carpet & Upholstery Cleaning Services Market, by Application:

• Residential
• Commercial

Carpet & Upholstery Cleaning Services Market, by Region:

• North America
• Europe
• Asia-Pacific
• South America
• Middle East & Africa

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Carpet & Upholstery Cleaning Services Market.

Available Customization

The analyst offers customization according to your specific needs. The following customization options are available for the report:

• Detailed analysis and profiling of additional market players (up to five).

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