Call Control Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2021-2031

The Global Call Control Market is projected to expand significantly, rising from USD 19.15 billion in 2025 to USD 40.70 billion by 2031, reflecting a compound annual growth rate of 13.39%. This market encompasses the essential hardware and software infrastructure tasked with signaling, routing, and managing multimedia and voice sessions across telecommunications networks. These technologies enable critical operations, including call establishment, termination, and policy application, within both traditional Public Switched Telephone Networks and contemporary IP-based environments. The market's upward trajectory is primarily fueled by the widespread global shift toward Voice over IP and Voice over LTE architectures, alongside growing enterprise requirements for cloud-native Unified Communications solutions that demand flexible and scalable signaling capacities.

Despite these growth prospects, the sector faces substantial hurdles regarding the complex interoperability between rapidly advancing next-generation architectures and older legacy infrastructure, which can slow down deployment. Additionally, significant security threats, such as toll fraud and signaling attacks, pose serious barriers to network expansion. According to data from 5G Americas, global 5G connections hit a landmark of 2.25 billion in 2024, a surge that demands increasingly sophisticated and robust call control systems to effectively handle the immense volume of high-speed data and voice traffic.

Market Drivers

A primary engine for the Global Call Control Market is the rapid adoption of hosted and cloud-based telephony solutions. As organizations phase out legacy Public Switched Telephone Network hardware, they are actively deploying Session Border Controllers and softswitches designed to handle IP-based signaling within virtualized environments. This shift facilitates the incorporation of voice services into comprehensive Unified Communications platforms, necessitating sturdy call control architectures to manage intricate policy enforcement and session management across dispersed endpoints. Highlighting this trend, Microsoft reported in April 2024 that Teams Phone had exceeded 20 million PSTN users, demonstrating the vast scale at which enterprises are transferring voice workloads to cloud ecosystems.

In parallel, the proliferation of high-speed 5G networks is redefining the technical prerequisites for call control infrastructure. The rollout of 5G Standalone architectures requires advanced IP Multimedia Subsystem cores to sustain Voice over New Radio and guarantee Quality of Service for high-definition video and voice sessions. This evolution in networking fuels the need for scalable signaling solutions capable of handling latency-sensitive applications and higher throughput. As noted in the Ericsson Mobility Report from June 2024, 5G subscriptions increased by 160 million in the first quarter of 2024, emphasizing the urgent need for infrastructure scaling. Furthermore, the GSMA projected that mobile technologies would contribute over $5 trillion to the global economy in 2024, illustrating the economic necessity of reliable telecommunications infrastructure.

Market Challenges

The progression of the Global Call Control Market is notably hindered by intensified security dangers, particularly toll fraud and signaling attacks. As telecommunications networks shift toward open, IP-based protocols, the potential entry points for malicious activities increase, leaving systems exposed to complex breaches. These security vulnerabilities compel network operators to focus heavily on defensive strategies rather than expansion efforts, thereby redirecting essential technical resources and capital away from infrastructure upgrades and innovation. The monetary consequences of such breaches are severe, directly depleting revenue streams that are needed to finance technology deployment and market development.

This defensive approach requires the enforcement of strict verification procedures, which can retard service provisioning and interconnection processes. According to the Global Leaders' Forum, 64% of carriers listed fraud prevention as a primary strategic objective in 2024, indicating a significant pivot in operational priorities toward risk reduction. Consequently, the necessity to secure networks against these enduring threats acts as a functional bottleneck, slowing the uptake of advanced call control architectures and limiting the overall speed of market growth as operators remain cautious about exposing new interfaces without comprehensive security guarantees.

Market Trends

The industry is currently experiencing a fundamental transformation in how voice traffic is managed through the integration of AI-driven predictive analytics and call routing, shifting away from static rules toward dynamic, intent-aware session handling. By utilizing Generative AI, contemporary call control platforms are able to assess historical interaction data and real-time context to route calls with high precision, thereby lowering operational costs and reducing transfer rates. This functionality is fast becoming a key revenue generator for platform providers as businesses favor intelligent automation over traditional switching systems. For instance, Five9 reported in February 2025 that enterprise AI revenue grew to 46% in the fourth quarter of 2024, highlighting the market's decisive move toward intelligence-led signaling solutions.

Concurrently, the market is undergoing a significant shift toward employing voice biometrics for advanced authentication to combat the weaponization of AI within telecommunications. With deepfake technologies and synthetic voice generation rendering conventional knowledge-based verification ineffective, network operators are integrating biometric fingerprinting and advanced liveness detection directly into the call control layer to secure session initiation. This trend emerges as a direct countermeasure to the increasing complexity of fraud attacks that leverage standard signaling weaknesses. According to a June 2025 report by Sumsub, global deepfake fraud incidents skyrocketed by 1,100% compared to the prior year, emphasizing the critical need for biometric defenses in call management workflows.

Key Players Profiled in the Call Control Market

• NEC Corporation
• Cisco Systems, Inc.
• Avaya Inc.
• Mitel Networks Corporation
• Alcatel-Lucent Enterprise
• Panasonic Corporation
• 3CX Ltd.
• Content Guru Ltd.
• Enghouse Interactive
• Five9, Inc.

Report Scope

In this report, the Global Call Control Market has been segmented into the following categories:

Call Control Market, by Product:

• IP Extensions
• TDM Extensions

Call Control Market, by Application:

• Commercial
• Industrial
• Others

Call Control Market, by Region:

• North America
• Europe
• Asia-Pacific
• South America
• Middle East & Africa

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Call Control Market.

Available Customization

The analyst offers customization according to your specific needs. The following customization options are available for the report:

• Detailed analysis and profiling of additional market players (up to five).

This product will be delivered within 1-3 business days.