Telecom Service Assurance Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2021-2031

The Global Telecom Service Assurance Market is projected to expand from USD 9.97 Billion in 2025 to USD 16.22 Billion by 2031, registering a CAGR of 8.45%. This sector encompasses the software solutions, methodologies, and operational processes utilized by communication service providers to guarantee service quality, manage network faults, and optimize performance across varied infrastructures. Market growth is primarily driven by the rising complexity of network ecosystems, specifically due to the global rollout of 5G technology, alongside the critical need to automate network operations to enhance customer experiences.

According to the Global mobile Suppliers Association, 124 operators were identified as investing in 5G standalone access as of May 2024, a technological shift that demands robust assurance capabilities to handle network slicing and low-latency requirements. However, the market faces challenges in integrating modern assurance solutions with legacy infrastructures. Service providers often struggle to implement unified frameworks across hybrid environments that combine physical legacy systems with virtualized cloud-native networks, resulting in data silos and fragmented visibility that hinder operational efficiency and market expansion.

Market Drivers

The rapid global deployment of 5G Standalone networks acts as a major catalyst for the service assurance market, as operators transition toward cloud-native cores requiring granular visibility for dynamic network slicing and ultra-reliable low-latency services. Traditional assurance tools cannot effectively monitor these environments, and the scale of adoption necessitates automated validation to uphold strict Service Level Agreements. As reported by the GSMA in February 2024, global 5G connections reached 1.6 billion by the end of 2023, creating a massive user base that demands robust, real-time performance management systems to ensure consistent network reliability.

Furthermore, the integration of Artificial Intelligence and Machine Learning for zero-touch automation is fundamentally reshaping market strategies by altering how operators handle network complexity. Providers are increasingly prioritizing predictive maintenance models that use AI to autonomously detect and resolve anomalies, thereby reducing repair times and operational costs. This transition is vital for managing exponential growth in data throughput; according to Ericsson, global mobile data traffic hit 143 exabytes per month at the end of 2023. Additionally, a February 2024 NVIDIA report indicates that 57 percent of telecom respondents are leveraging generative AI to improve customer service and support operations.

Market Challenges

Integrating modern assurance solutions with legacy network infrastructures presents a significant barrier to the expansion of the Global Telecom Service Assurance Market. As communication service providers attempt to manage hybrid environments, the technical rigidity of physical legacy systems often fails to interoperate effectively with dynamic, cloud-native architectures. This incompatibility results in fragmented data silos and limits the end-to-end visibility required for real-time fault management, directly undermining the automation capabilities necessary for complex 5G deployments and leading to increased operational costs and delayed time-to-market for new services.

This structural inertia is quantitatively evident in the slow pace of infrastructure modernization across the industry. According to the TM Forum in 2024, only 17% of communication service providers reported having migrated at least half of their Operational Support Systems (OSS) and Business Support Systems (BSS) workloads to the public cloud. This low migration rate highlights the persistent dominance of on-premise legacy infrastructure, which forces vendors to customize solutions for obsolete technologies rather than driving growth through standardized, next-generation assurance platforms.

Market Trends

Extending assurance capabilities to edge computing environments is becoming a decisive trend as operators decentralize architectures to support latency-sensitive applications. With a massive influx of connected devices, service providers must extend monitoring visibility beyond the core network to the far edge to ensure reliability for industrial IoT and mission-critical services, as legacy centralized tools cannot effectively manage the volume and latency requirements. According to a March 2025 report from 5G Americas, the IoT ecosystem expanded significantly, with 438 million new connections added in 2024, bringing the global total to 3.6 billion.

Simultaneously, the implementation of closed-loop automation for self-healing networks is reshaping operations as carriers seek to eliminate manual intervention in fault resolution. This trend represents an evolution from simple predictive alerts to fully autonomous systems capable of detecting, diagnosing, and rectifying network issues without human oversight. Although the industry is prioritizing this transition to mitigate the burden of disaggregated networks, deployment remains early; according to IBM in September 2025, only 6% of communication service providers report having highly autonomous Level 4 networks, though 22% expect to achieve this maturity within three years.

Key Players Profiled in the Telecom Service Assurance Market

• Telefonaktiebolaget LM Ericsson
• Nokia Corporation
• Broadcom Inc.
• Huawei Technologies Co., Ltd.
• Amdocs Limited
• NETSCOUT Systems, Inc.
• Spirent Communications PLC
• TEOCO
• Comarch S.A.
• Open Text Corporation

Report Scope

In this report, the Global Telecom Service Assurance Market has been segmented into the following categories:

Telecom Service Assurance Market, by Deployment:

• On-premise
• Hosted

Telecom Service Assurance Market, by Operator Type:

• Mobile Operator
• Fixed Operator

Telecom Service Assurance Market, by Organization Size:

• SMEs
• Large Enterprises

Telecom Service Assurance Market, by Service:

• Professional Service
• Managed Service

Telecom Service Assurance Market, by System:

• Probe System
• Workforce Management
• Fault Management
• Quality/Performance Monitoring
• Network Management

Telecom Service Assurance Market, by Region:

• North America
• Europe
• Asia-Pacific
• South America
• Middle East & Africa

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Telecom Service Assurance Market.

Available Customization

The analyst offers customization according to your specific needs. The following customization options are available for the report:

• Detailed analysis and profiling of additional market players (up to five).

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