Telecom Billing Revenue Management Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2021-2031

The Global Telecom Billing Revenue Management Market is projected to expand significantly, rising from USD 15.21 Billion in 2025 to USD 26.38 Billion by 2031, reflecting a compound annual growth rate (CAGR) of 9.61%. This sector encompasses the strategic software and operational processes used by telecom operators to calculate service usage, issue customer invoices, and safeguard revenue streams. Key growth drivers include the urgent need to monetize 5G investments via dynamic, real-time pricing and the operational requirement to merge various service charges into unified, convergent systems. Additionally, the broad transition toward subscription-based digital content demands agile platforms that can manage complex partner settlements and high-volume transactions.

Conversely, market growth faces a significant hurdle in the form of increasing revenue leakage and fraud within complex digital ecosystems. As networks become more interconnected, operators encounter higher risks of financial loss due to advanced security breaches and technical errors. According to the Global Leaders Forum, 64% of carriers in 2024 listed fraud prevention as a top priority because of increasingly sophisticated threats. This situation forces organizations to redirect essential capital toward defensive security measures rather than expanding core billing infrastructures, which potentially delays broader technological adoption.

Market Drivers

The rapid deployment of 5G networks and next-generation service monetization is fundamentally transforming the market by demanding dynamic, low-latency charging capabilities. As operators shift from flat-rate models to complex value-based pricing for network slicing and quality-on-demand, billing systems are required to handle an exponential rise in real-time transaction volumes. According to the Ericsson Mobility Report from November 2024, global 5G subscriptions were expected to approach 2.3 billion by year-end, creating a vast user base that demands sophisticated service differentiation. This surge supports a critical financial ecosystem that billing platforms must secure, a scale emphasized by GSMA’s February 2024 report, which noted that mobile technologies generated $5.7 trillion in economic value added in 2023.

A second pivotal driver is the increasing adoption of cloud-native and SaaS-based billing architectures, which allow Communication Service Providers (CSPs) to attain the agility needed for evolving digital ecosystems. Legacy on-premise systems are often unable to scale sufficiently to meet the fluctuating demands of IoT and partner settlements, triggering a decisive shift toward flexible, cloud-based monetization platforms. This trend is highlighted by industry financials; for instance, Amdocs reported in its Fourth Quarter Fiscal 2024 Results in November 2024 that cloud services comprised approximately 25% of total revenue. This migration enables operators to lower total ownership costs while rapidly integrating multi-play service bundles and partner revenue-sharing models.

Market Challenges

The growth of the Global Telecom Billing Revenue Management Market is significantly hindered by the rising threat of revenue leakage and fraud within complex digital ecosystems. As telecommunications operators migrate to 5G and open digital architectures, the vulnerability to financial crimes like identity theft and traffic inflation increases substantially. This expanded attack surface compels operators to adopt a defensive stance, prioritizing the prevention of financial losses over the deployment of expansive billing capabilities. Consequently, the implementation of advanced revenue management solutions is frequently delayed as organizations focus on securing existing revenue streams against sophisticated exploitation before scaling new monetization models.

This resource diversion is clearly reflected in recent industry trends and spending patterns. According to the Global Leaders Forum, 77% of carriers anticipated increasing their investment in anti-fraud systems for voice and SMS services in 2025 to combat evolving threats. This significant allocation of capital toward protective measures directly reduces the budget available for core billing innovation and market expansion. Instead of investing in growth-oriented revenue management platforms capable of supporting dynamic 5G pricing, operators are forced to direct funds into security compliance and fraud mitigation, thereby stifling the broader development of next-generation billing infrastructures.

Market Trends

The integration of AI and Machine Learning for predictive analytics is reshaping telecom billing, moving it from a passive record-keeping role to a proactive driver of customer retention and value maximization. Operators are embedding these technologies to analyze subscriber usage patterns in real time, facilitating hyper-personalized offers and predicting potential churn before revenue is lost. This technological shift refocuses revenue management systems on intelligent lifecycle orchestration and automated decision-making. As noted in the 'Telco AI: State of the Market, Q2 2024' report by GSMA Intelligence from June 2024, the deployment of generative AI among operators was expected to rise from 20% in mid-2023 to over 90% by mid-2024, underscoring the sector's aggressive pursuit of automated operational precision.

Simultaneously, the development of open API frameworks for partner ecosystems marks a fundamental transition in how operators monetize 5G network capabilities beyond standard connectivity. By exposing programmable network features, such as Quality on Demand, through standardized interfaces, billing platforms are evolving to support complex B2B2X models and seamless settlement processes with third-party developers. This shift fosters a platform-based economy where revenue stems from multi-party collaboration rather than direct subscriber fees. According to the GSMA's 'GSMA Open Gateway: State of the Market, H2 2024' report from December 2024, 67 mobile operator groups, representing roughly 75% of global mobile connections, have committed to this initiative, demonstrating a strong industry-wide dedication to establishing these interoperable monetization channels.

Key Players Profiled in the Telecom Billing Revenue Management Market

• Amdocs Limited
• Telefonaktiebolaget LM Ericsson
• Huawei Technologies Co., Ltd.
• Oracle Corporation
• Cognizant Technology Solutions Corporation.
• ZTE Corporation.
• Comarch SA.
• Tata Consultancy Services Limited.
• Subex Limited.
• Sigma Systems, Inc.

Report Scope

In this report, the Global Telecom Billing Revenue Management Market has been segmented into the following categories:

Telecom Billing Revenue Management Market, by Solution Type:

• Billing & Charging Solution
• Customer Management
• Revenue Assurance Solution
• Fraud Management

Telecom Billing Revenue Management Market, by Component:

• Software
• Services

Telecom Billing Revenue Management Market, by End User:

• Telecom Service Providers
• Cable Operators
• Mobile Operators
• Internet Service Providers

Telecom Billing Revenue Management Market, by Region:

• North America
• Europe
• Asia-Pacific
• South America
• Middle East & Africa

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Telecom Billing Revenue Management Market.

Available Customization

The analyst offers customization according to your specific needs. The following customization options are available for the report:

• Detailed analysis and profiling of additional market players (up to five).

This product will be delivered within 1-3 business days.