State-Sponsored Arbitration: Understanding the Home Improvement Contractor Law & Lemon Law (Recorded)

Understand the arbitration process between homeowners and registered home improvement contractors, and car purchasers and dealerships/manufacturers under the Massachusetts Lemon Law

The Home Improvement Contractor (HIC) law was created in 1992 to protect consumers and regulate the business practices of contractors. It established a registration requirement, an arbitration program for resolving disputes, and a guaranty fund program to compensate consumers up to $10,000 for unpaid judgments against contractors.

Under the Massachusetts Lemon Law, consumers may receive compensation for a new or used vehicle if it was bought in Massachusetts from a licensed dealer and the vehicle has at least one defect that substantially impairs its use, market value, or safety.

Learn what every lawyer and consumer should know about these important avenues of recourse and resolution.