Artificial Intelligence (AI) in Workplace Market Report 2025

This artificial intelligence (AI) in workplace market report delivers an in-depth analysis of the market’s key characteristics, including size, growth potential, and segmentation. It provides a detailed breakdown of the market across major regions and leading countries, highlighting historical data and future growth projections. The report also examines the competitive landscape, market share insights, emerging trends, and strategic developments shaping the market.

The artificial intelligence (AI) in workplace market size has grown exponentially in recent years. It will grow from $218 billion in 2024 to $303.12 billion in 2025 at a compound annual growth rate (CAGR) of 39%. The growth in the historic period can be attributed to rise of artificial intelligence (AI) ethics and governance, increasing use of digital transformation and automation across various industries, expansion of artificial intelligence (AI)-enabled communication tools, rapid industrialization, and urban development, and increasing use of artificial intelligence (AI) in remote labor.

The artificial intelligence (AI) in workplace market size is expected to see exponential growth in the next few years. It will grow to $1.12 trillion in 2029 at a compound annual growth rate (CAGR) of 38.7%. The growth in the forecast period can be attributed to increasing efficiency and cost savings, increasing demand for personalized customer experiences, artificial intelligence (AI) increasingly being used in human resources (HR), greater adoption of virtual assistants, and increasing need for workforce skill development and training programs. Major trends in the forecast period include advancements in artificial intelligence (AI) software, advanced and user-friendly artificial intelligence (AI) solutions, ongoing improvements in artificial intelligence (AI) algorithms and machine learning models, integration of artificial intelligence (AI) with the internet of things (IoT), and innovations with artificial intelligence (AI)-powered cybersecurity.

The anticipated growth in the artificial intelligence (AI) in the workplace market is expected to be driven by the increasing digital transformation. Digital transformation involves integrating digital technology into all aspects of a business, fundamentally changing its operations and value delivery to customers. This shift is fueled by factors such as enhanced efficiency and productivity, improved decision-making and data utilization, and better customer experience, scalability, and agility. AI contributes to digital transformation in the workplace by optimizing data routing, enhancing security, detecting and correcting errors, managing bandwidth, and providing predictive maintenance and real-time monitoring. For example, in May 2023, the Ministry of Business, Innovation, and Employment, a New Zealand-based government agency, reported that the New Zealand digital technologies sector contributed around $7 billion to the GDP in 2021, with an impressive annual growth rate of 10.4%. Thus, the rise in digital transformation is driving the growth of the AI in the workplace market.

Leading companies in the AI workplace market are focusing on technological advancements such as generative AI assistants to boost productivity, automate repetitive tasks, and offer personalized employee support, thereby fostering greater efficiency and innovation within organizations. A generative AI assistant is a cutting-edge tool that enhances productivity by enabling users to interact in natural language, receiving intelligent responses and actionable insights swiftly. For instance, in September 2023, SAP SE, a Germany-based software company, introduced Joule, a natural-language, generative AI copilot integrated into SAP applications across HR, finance, supply chain, procurement, and customer experience. Joule improves the SAP user experience by allowing employees to pose questions or describe issues in plain language, receiving contextually intelligent responses from SAP’s extensive data and third-party sources.

In February 2024, Workday Inc., a US-based software company, acquired HiredScore Inc. for an undisclosed amount. This acquisition reflects Workday's strategic effort to expand its portfolio by incorporating HiredScore’s expertise in AI-driven workforce management. HiredScore Inc., a US-based company, provides AI services tailored for the workplace.

Major companies operating in the artificial intelligence (AI) in workplace market are Google LLC, Samsung Electronics, Microsoft Corporation, General Electric, Intel Corporation, IBM Corporation, Cisco Systems Inc., Oracle Corporation, SAP SE, Nvidia Corporation, Salesforce Inc., Adobe Inc., ServiceNow Inc., Workday Inc., Amazon Web Services Inc., UiPath Inc., Automation Anywhere Inc., Zoho Corporation, HiredScore Inc., AdvoLogix.

North America was the largest region in the artificial intelligence (AI) in workplace market in 2023. Europe is expected to be the fastest-growing region in the forecast period. The regions covered in the artificial intelligence (AI) in workplace market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the artificial intelligence (AI) in workplace market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Artificial intelligence (AI) in the workplace involves the use of AI technologies to automate tasks, boost productivity, and assist with decision-making within a work environment. This integration includes a variety of tools and systems that employ algorithms, machine learning, natural language processing, robotics, and other AI techniques to automate, analyze, and optimize different business functions and activities.

The main components of AI in the workplace are hardware, software, and services. Hardware refers to the physical devices and equipment that support AI systems in the workplace. Key technologies include machine learning, computer vision, natural language processing, speech recognition, and others. These technologies are utilized across various industry sectors such as information technology (IT) and telecommunications, banking, financial services and insurance (BFSI), healthcare, retail and e-commerce, manufacturing, and more.

The artificial Intelligence in workplace market research report is one of a series of new reports that provides artificial intelligence in workplace market statistics, including artificial intelligence in workplace industry global market size, regional shares, competitors with artificial intelligence in workplace market share, detailed artificial intelligence in workplace market segments, market trends, and opportunities, and any further data you may need to thrive in the artificial intelligence in workplace industry. This artificial intelligence in workplace market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The artificial intelligence (AI) in workplace market includes revenues earned by entities by providing AI consulting services, AI talent recruitment, data collection and management, and automated customer services. The market value includes the value of related goods sold by the service provider or included within the service offering. The artificial intelligence (AI) in workplace market also includes sales of high-performance computing (HPC) systems, edge computing devices, and networking and storage. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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