Telecom Expense Management Market Report 2025

This Telecom Expense Management market report delivers an in-depth analysis of the market’s key characteristics, including size, growth potential, and segmentation. It provides a detailed breakdown of the market across major regions and leading countries, highlighting historical data and future growth projections. The report also examines the competitive landscape, market share insights, emerging trends, and strategic developments shaping the market.

The telecom expense management market size has grown rapidly in recent years. It will grow from $4.09 billion in 2024 to $4.72 billion in 2025 at a compound annual growth rate (CAGR) of 15.5%. The growth in the historic period can be attributed to rising telecommunications costs, the complexity of telecom environments, regulatory compliance, rise in mobile device usage, and demand for cost efficiency.

The telecom expense management market size is expected to see rapid growth in the next few years. It will grow to $8.31 billion in 2029 at a compound annual growth rate (CAGR) of 15.2%. The growth in the forecast period can be attributed to a growing number of mobile subscribers, the expansion of telecom services, increasing emphasis on cost control, the expansion of 5G networks, and rising data and communication needs. Major trends in the forecast period include machine learning integration, advanced analytics and automation, cloud-based solutions, integration with IoT, and data security enhancements.

The growth of the telecom expense management market is expected to be driven by the increasing number of mobile subscribers. Mobile subscribers are individuals or entities who have signed up for mobile services from telecommunications operators. The rise in mobile subscribers is attributed to the expansion of network coverage in developing regions and the decreasing cost of smartphones, which make mobile devices more accessible. Telecom expense management benefits mobile subscribers by optimizing costs, detecting billing errors, and offering insights into usage patterns, leading to more efficient and cost-effective mobile services. For example, a World Economic Forum report in April 2023 highlighted that in 2022, there were over 8.58 billion mobile subscriptions worldwide, exceeding the global population of 7.95 billion at that time. This growing number of mobile subscribers is driving the expansion of the telecom expense management market.

Companies in the telecom expense management market are concentrating on creating technologically advanced solutions, such as expense management and optimization platforms, to improve efficiency and control over telecom expenditures. These platforms use the latest technology to monitor, analyze, and optimize telecom costs, enhancing cost control and operational efficiency. For instance, in September 2023, Velocity, a US-based provider of IT consulting and application services, introduced the Global Expense Management (GEM) platform. GEM leverages advanced technologies such as robotic process automation (RPA), artificial intelligence (AI), and machine learning to streamline expense management processes. It aims to help businesses optimize their costs and gain better visibility into telecom spending. GEM is designed to be user-friendly and suitable for organizations of all sizes to manage their telecom expenses effectively.

In August 2022, CALERO, a US-based software company, acquired Network Control for an undisclosed amount. This acquisition is intended to strengthen CALERO's presence in the mid-market segment, enhance managed mobility services through Network Control's expertise, and accelerate growth by combining the strengths of both companies. Network Control is a US-based telecom expense management company.

Major companies operating in the telecom expense management market are Accenture PLC, International Business Machines Corporation, Vodafone Group PLC, CGI Inc., Dimension Data Holdings PLC, Tangoe Inc., Upland Software Inc., Sakon Inc., Cass Information Systems Inc., Calero Software LLC, WidePoint Corporation, SiteTracker Inc., One Source Communications LLC, brightfin, Mindglobal, Vatic Outsourcing, ASIGNET, TEAMNET SL, Cost Management Group, Auditel Inc., Tellennium Inc., Valicom Corporation, TeleManagement Technologies Inc., Avotus Corporation.

North America was the largest region in the telecom expense management market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the telecom expense management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the telecom expense management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Telecom expense management (TEM) involves overseeing and optimizing an organization’s telecommunications costs, which include mobile phones, landlines, and data services. This process includes tracking and auditing telecom invoices, identifying billing errors, and negotiating contracts to enhance cost efficiency. By implementing TEM, organizations can better manage their telecom expenses and improve their communication infrastructure.

TEM encompasses various types of management, including dispute management, invoice management, ordering and provisioning management, sourcing management, and usage management, among others. Dispute management specifically addresses the identification, investigation, and resolution of billing errors or discrepancies between telecom service providers and their customers. TEM solutions and services can be deployed either on-premise or via cloud platforms. These applications serve enterprises of all sizes, from small and medium businesses to large corporations, and are applicable across diverse industries such as banking, financial services, and insurance (BFSI), healthcare, automotive, consumer goods and retail, manufacturing, media and entertainment, and more.

The telecom expense management market research report is one of a series of new reports that provides telecom expense management market statistics, including telecom expense management industry global market size, regional shares, competitors with a telecom expense management market share, detailed telecom expense management market segments, market trends and opportunities, and any further data you may need to thrive in the telecom expense management industry. This telecom expense management market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The telecom expense management market consists of revenues earned by entities by providing services such as expense tracking, cost optimization, ensuring accurate billing, tracking usage, and identifying cost- savings. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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