Information Technology (IT) Robotic Automation Market Report 2025

This Information Technology (IT) Robotic Automation market report delivers an in-depth analysis of the market’s key characteristics, including size, growth potential, and segmentation. It provides a detailed breakdown of the market across major regions and leading countries, highlighting historical data and future growth projections. The report also examines the competitive landscape, market share insights, emerging trends, and strategic developments shaping the market.

The information technology (IT) robotic automation market size has grown rapidly in recent years. It will grow from $7.66 billion in 2024 to $9.09 billion in 2025 at a compound annual growth rate (CAGR) of 18.6%. The growth in the historic period can be attributed to increase demand for robotic process automation (RPA), improved customer experience, increase in investment in research and development, growth in robotic startups, increase in demand for digitization, and growth in awareness of automation benefits.

The information technology (IT) robotic automation market size is expected to see rapid growth in the next few years. It will grow to $17.78 billion in 2029 at a compound annual growth rate (CAGR) of 18.3%. The growth in the forecast period can be attributed to growing adoption in finance and account sector, increasing focus on operational agility, rising internet of things (IoT) devices, rising cyber-physical systems, and increasing demand for real-time analytics. Major trends in the forecast period include advancements in AI-driven automation, enhanced machine learning capabilities, integration with cloud platforms, adoption of cognitive automation, advancements in process mining tools, adoption of no-code automation solutions, and adoption of hyperautomation for end-to-end process automation.

The growing demand for a virtual workforce is anticipated to drive the expansion of the information technology (IT) robotic automation market in the future. A virtual workforce refers to a global network of remote employees who work from various locations, connected through digital tools and technologies to perform their jobs without the need for a centralized physical office. This demand is fueled by advancements in digital communication technology, greater internet access, globalization, and an increasing preference for flexible work arrangements across various industries. By implementing IT robotic automation, companies operating in virtual workforce environments can boost productivity, streamline remote IT support, and reduce operational costs while minimizing human involvement in repetitive tasks. For example, in February 2023, the Office for National Statistics reported that in February 2022, 31% of working adults in Great Britain were working from home, whereas this figure rose to 40% in February 2023, highlighting a significant increase in remote work over the year. Thus, the rising demand for virtual workforces globally is propelling the growth of the IT robotic automation market.

Leading companies in the IT robotic automation market are developing advanced solutions such as next-generation robotics control platforms to streamline business operations, improve efficiency, and reduce manual intervention in complex IT processes. These next-generation platforms simplify and automate tasks such as project management, finance, and customer interactions, enhancing efficiency and reducing manual work. For instance, in June 2024, ABB Ltd., a Switzerland-based automation machinery manufacturer, introduced OmniCore, a next-generation robotics control platform. OmniCore offers fast, precise, and sustainable robotic solutions with a modular control architecture that integrates AI, sensors, cloud, and edge computing, supporting advanced autonomous robotics. The platform provides a unified system with a broad range of hardware and software features, making it adaptable for industries such as biotechnology and construction, and allowing businesses to easily design, manage, and optimize their operations.

In August 2022, Vergence Solutions LLC, a US-based IT services company, acquired Abstract Technology Group LLC for an undisclosed amount. This acquisition aims to enhance Vergence Solutions’ robotic process automation (RPA) capabilities by expanding its service offerings, combining expertise, and enabling clients to streamline operations and improve efficiency through automated solutions. Abstract Technology Group LLC is a US-based technology company specializing in RPA solutions.

Major companies operating in the information technology (IT) robotic automation market are Tata Consultancy Services Limited, Capgemini SE, Cognizant Technology Solutions Corporation, Infosys Limited, Atos SE, Sutherland Global Services Inc., Genpact LLC, NICE Systems Ltd., Pegasystems Inc., UiPath Inc., Fortra LLC, Celonis SE, Appian Corporation, Tungsten Automation Corporation, Automation Anywhere Inc., EdgeVerve Systems Limited, Blue Prism Group plc, Nintex Global Ltd., Cyclone Robotics, Amelia US LLC, Redwood Software Inc., Kryon Systems Ltd., Jacada Inc., Bonitasoft S.A., OnviSource Inc.

North America was the largest region in the information technology (IT) robotic automation market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the information technology (IT) robotic automation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the information technology (IT) robotic automation market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Information technology (IT) robotic automation involves deploying software robots or bots to handle routine and repetitive IT tasks such as system monitoring, data extraction, and network management. These bots mimic human interactions with digital systems to enhance efficiency, minimize errors, and allow IT staff to focus on more strategic activities. This approach streamlines IT processes, reduces operational costs, and shifts human effort towards higher-level work.

The key categories in the IT robotic automation market include robotic process automation (RPA) technology supply, RPA service supply, and other related offerings. RPA technology supply pertains to providing software tools and platforms designed to automate routine, rule-based tasks across different applications. These tools encompass process-based and model-based applications, with use cases spanning banking, utilities, healthcare, and various other sectors.

The information technology (IT) robotic automation market research report is one of a series of new reports that provides information technology (IT) robotic automation market statistics, including information technology (IT) robotic automation industry global market size, regional shares, competitors with an information technology (IT) robotic automation market share, detailed information technology (IT) robotic automation market segments, market trends, and opportunities, and any further data you may need to thrive in the information technology (IT) robotic automation industry. This information technology (IT) robotic automation market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The information technology (IT) robotic automation market consists of revenues earned by entities by providing services such as automated incident management, system monitoring, data processing, network configuration, and routine IT maintenance tasks. The market value includes the value of related goods sold by the service provider or included within the service offering. The information technology (IT) robotic automation market also includes sales of servers and data centers, network infrastructure, workstations, and endpoints. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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