Emergency Room Triage Market Report 2025

This Emergency Room Triage market report delivers an in-depth analysis of the market’s key characteristics, including size, growth potential, and segmentation. It provides a detailed breakdown of the market across major regions and leading countries, highlighting historical data and future growth projections. The report also examines the competitive landscape, market share insights, emerging trends, and strategic developments shaping the market.

The emergency room triage market size has grown strongly in recent years. It will grow from $3.14 billion in 2024 to $3.44 billion in 2025 at a compound annual growth rate (CAGR) of 9.5%. The growth observed during the historic period can be attributed to factors such as a greater focus on value-based care, increased collaboration and knowledge sharing, enhanced patient empowerment, a rise in research and evidence-based practices, and a growing recognition of mental health issues.

The emergency room triage market size is expected to see strong growth in the next few years. It will grow to $4.89 billion in 2029 at a compound annual growth rate (CAGR) of 9.2%. The growth projected for the forecast period can be attributed to factors such as the development of advanced triage systems, increasing healthcare policy changes, the growth of urgent care facilities, a rising geriatric population, and the standardization of triage protocols. Key trends expected during this period include the adoption of biometric identification, the integration of crisis management systems, the use of gamification in training, the implementation of AI-powered symptom checkers, and the development of triage auditing software.

The growth of the emergency room triage market is expected to be driven by the rising number of visits to emergency departments (EDs). This increase in ED visits can be attributed to factors such as the growing prevalence of chronic diseases, limited access to primary care, aging populations, and a higher demand for immediate medical attention. Emergency room triage plays a crucial role in prioritizing patients in the ED, ensuring that those with the most critical and life-threatening conditions receive immediate care. This process helps to effectively manage limited resources and reduce the risk of delays in treating urgent cases. For example, in November 2024, the Australian Institute of Health and Welfare, an Australian government agency, reported that public hospitals in Australia (excluding the Northern Territory) recorded 8.8 million ED presentations in 2023-24, which translates to 326 visits per 1,000 people. Males accounted for 49% of these visits, while females represented 51%. The most common triage categories were Urgent (41%), Semi-urgent (34%), and Emergency (17%). Additionally, 1% of visits were made by patients aged 4 years and under, and 25% were from individuals aged 15 to 34. As a result, the increasing number of ED visits is contributing to the growth of the emergency room triage market.

Leading companies in the emergency room triage market are concentrating on the development of advanced technological solutions, including digital patient activation tools, to enhance patient engagement, improve health outcomes, and enable more personalized, efficient care management through real-time, accessible information. Digital patient activation involves using digital tools and platforms to help patients manage their health, improve their understanding, and empower them to make informed decisions about their care. For example, in August 2023, GetWellNetwork, a US-based company specializing in patient engagement platforms, launched its Emergency Department and Inpatient Care Engagement Solution. This solution provides a comprehensive digital experience for hospital environments, encompassing patient activation, triage, education, entertainment, discharge transitions, and monitoring. It includes features such as a mobile-first platform offering personalized welcome messages, care team information, symptom tracking, and real-time feedback, as well as AI-powered SMS texting. Additionally, it offers consumer-oriented self-service options, including relaxation and entertainment features, patient education through health videos, a medication library, and notifications about wait times. By utilizing existing interfaces and capabilities such as bi-directional texting, the platform facilitates innovation and reduces the need for multiple solutions for patient engagement.

In October 2022, Beckman Coulter Inc., a US-based company specializing in biomedical testing products, acquired StoCastic LLC for an undisclosed amount. This acquisition strengthens Beckman Coulter Diagnostics' position as a leader in incorporating artificial intelligence (AI) into clinical settings, offering significant advantages to both healthcare providers and patients. StoCastic LLC, based in the US, offers emergency room triage services.

Major players in the emergency room triage market are Kaiser Foundation Health Plan Inc., HCA Healthcare Inc., Fujitsu Limited, Ascension Health, Siemens Healthineers AG, Tenet Healthcare Corporation, Mayo Clinic, Banner Health System, Trinity Health Corporation, Dignity Health, TeamHealth Holdings Inc., MedStar Health Inc., Apollo Hospitals Enterprise Limited, Endava PLC, St. Luke's Health System Inc., X by 2 LLC, Aidoc Inc., Infermedica Sp. z o.o., Allm Inc., eVisit Inc., Pulsara, ClearTriage, Aviva Health Inc., TriageLogic LLC, and Qure.ai Technologies Pvt. Ltd.

North America was the largest region in the emergency room triage market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in emergency room triage report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the emergency room triage market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Emergency room triage is a medical process designed to prioritize patients based on the urgency of their condition, ensuring that those in need of immediate care receive attention first. This process involves an initial assessment by a trained healthcare professional who evaluates symptoms, vital signs, and medical history to assign a priority level. It is crucial for managing resources effectively in high-pressure environments, such as emergency departments, where patient numbers may exceed the available staff or equipment.

The main components of emergency room triage include software, hardware, and services. Software refers to a collection of programs or instructions that enable a computer or device to perform specific tasks. It is used in various types of care, including acute care, non-urgent care, pediatric care, trauma care, and psychiatric care, incorporating technologies such as artificial intelligence, machine learning, telemedicine, and wearable devices. The software can be delivered through different modes, such as on-premise, web-based, or cloud-based, and is utilized by hospitals, clinics, nursing homes, assisted living facilities, and other healthcare settings.

The emergency room triage market research report is one of a series of new reports that provides emergency room triage market statistics, including emergency room triage industry global market size, regional shares, competitors with a emergency room triage market share, detailed emergency room triage market segments, market trends and opportunities, and any further data you may need to thrive in the emergency room triage industry. This emergency room triage market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The emergency room triage market consists of revenues earned by entities by providing services such as triage process implementation, telehealth triage support, consultation, staff training, and certification. The market value includes the value of related goods sold by the service provider or included within the service offering. The emergency room triage market also includes sales of patient monitoring devices, triage tags, portable diagnostic equipment and emergency preparedness kits. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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