Luxury Concierge Service Global Market Report 2025

The luxury concierge service market size has grown strongly in recent years. It will grow from $2.26 billion in 2024 to $2.46 billion in 2025 at a compound annual growth rate (CAGR) of 9%. The growth in the historic period can be attributed to increased HNWI population, rise in disposable income, growing demand for personalized services, expansion of luxury travel, and increased urbanization.

The luxury concierge service market size is expected to see strong growth in the next few years. It will grow to " $3.5 billion in 2029 at a compound annual growth rate (CAGR) of 9.2%. The growth in the forecast period can be attributed to increasing demand for exclusive experiences, rising preference for time-saving solutions, expansion of the luxury hospitality sector, growing adoption of AI in concierge services, and increasing cross-border luxury travel. Major trends in the forecast period include AI-powered concierge solutions, blockchain integration for secure transactions, integration of virtual reality for concierge planning, advancements in digital concierge platforms, and technological advancements in concierge services.

The forecast of 9.2% growth over the next five years reflects a slight reduction of 0.1% from the previous projection. This reduction is primarily due to the impact of tariffs between the US and other countries. Trade tensions may limit U.S. high-end hospitality by raising costs for personalized guest experience platforms and on-demand luxury transport APIs developed in Switzerland and the UAE, diluting premium service standards. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The growth of the luxury travel and tourism industry is expected to drive the expansion of the luxury concierge service market. Luxury travel and tourism focus on providing high-end travel experiences for affluent travelers. These experiences include premium services such as five-star accommodations, private jets, exclusive destinations, customized trip itineraries, and VIP treatment. Luxury concierge service professionals play a vital role in assisting clients with securing hard-to-get reservations, arranging private events, and offering personalized recommendations tailored to their specific preferences. For example, in 2024, according to Luxonomy, a US-based media and news company covering the luxury industry, Britons took around 4.2 million luxury trips, spending an average of $9,100 (£7,200) per trip and $820 (£650) per day. By 2030, luxury trips are expected to increase to 5.3 million, with average trip spending rising to $10,700 (£8,500) and daily expenses surpassing $950 (£750). This expansion of luxury travel and tourism is driving the growth of the luxury concierge service market.

Companies in the luxury concierge service market are focusing on developing innovative technological solutions, such as digital luxury concierge services. These services offer personalized shopping assistance for premium brands, enabling users to browse, reserve, and purchase luxury items with exclusive benefits and priority services. For instance, in April 2023, Hong Kong International Airport (HKIA) launched a digital luxury concierge service that allows travelers to browse, reserve, and purchase luxury fashion items from high-end brands such as Chanel, Louis Vuitton, and Gucci before arriving at the airport. The concierge team is available via WhatsApp, WeChat, and video calls to assist customers, offering gate delivery within 90 minutes and free delivery to 15 global destinations for purchases over $128.56 (HK$1,000).

In June 2023, Capital One Financial Corporation, a US-based financial services company, acquired Velocity Black, a UK-based digital concierge service provider. The acquisition aims to enhance Capital One's AI-powered concierge services, offering personalized assistance for travel, dining, shopping, and entertainment. This move aligns with Capital One's strategy to expand its premium offerings and elevate customer engagement. Velocity Black provides luxury services to its members through an AI-powered platform.

A luxury concierge service is a high-end, personalized assistance service designed to meet the needs of affluent clients, offering exclusive access to travel, events, dining, shopping, and lifestyle experiences. These services cater to VIPs by handling complex requests - such as booking private jets or securing access to elite events, ensuring convenience and exclusivity.

The main types of services in luxury concierge include personal concierge services, corporate concierge services, lifestyle management services, travel and leisure concierge services, event and party planning services, VIP and celebrity concierge services, and home and property management services. Personal concierge services offer tailored assistance to clients, helping with tasks such as grocery shopping, booking appointments, and organizing personal events. These services come with various pricing structures, including hourly rates, package deals, membership models, commission-based pricing, and retainer fees, and are delivered through online platforms, mobile apps, face-to-face services, subscription models, and on-demand options. The primary end-users of these services include individual clients (private clients), corporate clients, luxury travel clients, celebrities, high-net-worth individuals (HNWIs), and high-income families.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report’s Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and resulting trade tensions in spring 2025 are significantly affecting the hospitality sector, especially in areas reliant on imported food and beverage products, furnishings, electronics, and kitchen equipment. Hotels and restaurants are grappling with increased costs for items such as imported wine, seafood, coffee machines, linens, and smart appliances, many of which lack viable domestic substitutes. Budget and mid-range hospitality operators, already working with narrow profit margins, are particularly at risk, with some opting to scale back services or postpone renovations to control costs. Event venues and catering businesses are also facing challenges due to higher prices for imported décor, lighting, and audiovisual gear. In response, the sector is increasingly turning to local suppliers for food and furnishings, renegotiating contracts, and pushing for tariff exemptions on essential imports.

The luxury concierge service market research report is one of a series of new reports that provides luxury concierge service market statistics, including luxury concierge service industry global market size, regional shares, competitors with a luxury concierge service market share, detailed luxury concierge service market segments, market trends and opportunities, and any further data you may need to thrive in the luxury concierge service industry. This luxury concierge service market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Major players in the luxury concierge service market are Ten Lifestyle Group Plc, Quintessentially Limited, International SOS Assistance Inc., Bluefish Concierge LLC, John Paul SAS, The Fixer Ltd., Luxury Attaché LLC, Velocity Mobile Limited, Deliciously Sorted Ibiza SL, The Sincura Group Ltd., Bon Vivant Travel & Concierge Services Ltd., AZ Luxe Limited, Knightsbridge Circle Limited, LesConcierges Inc., Globe Infinite Ltd., The Billionaire Concierge Ltd., The Maimon Group LLC, LOV Angels Limited, Artisans of Leisure Inc., Pure Entertainment Group Inc.

North America was the largest region in the luxury concierge service market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in luxury concierge service report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the luxury concierge service market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The luxury concierge service market includes revenues earned by entities by providing services such as event access & planning, dining & entertainment, personal shopping & styling, business & corporate services, and chauffeur & transportation. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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