Luxury Concierge Service Market Report 2025

The luxury concierge service market size has grown strongly in recent years. It will grow from $2.26 billion in 2024 to $2.48 billion in 2025 at a compound annual growth rate (CAGR) of 9.5%. The growth observed in the historic period can be attributed to several factors, including the increase in the high-net-worth individual (HNWI) population, a rise in disposable income, growing demand for personalized services, the expansion of luxury travel, and increased urbanization.

The luxury concierge service market size is expected to see strong growth in the next few years. It will grow to $3.53 billion in 2029 at a compound annual growth rate (CAGR) of 9.3%. The growth anticipated during the forecast period can be attributed to several factors, including the increasing demand for exclusive experiences, a rising preference for time-saving solutions, the expansion of the luxury hospitality sector, growing adoption of AI in concierge services, and the rise in cross-border luxury travel. Key trends during this period include AI-powered concierge solutions, blockchain integration for secure transactions, the use of virtual reality in concierge planning, advancements in digital concierge platforms, and continuous technological innovations in concierge services.

The growth of the luxury travel and tourism industry is expected to drive the expansion of the luxury concierge service market. Luxury travel and tourism focus on providing high-end travel experiences for affluent travelers. These experiences include premium services such as five-star accommodations, private jets, exclusive destinations, customized trip itineraries, and VIP treatment. Luxury concierge service professionals play a vital role in assisting clients with securing hard-to-get reservations, arranging private events, and offering personalized recommendations tailored to their specific preferences. For example, in 2024, according to Luxonomy, a US-based media and news company covering the luxury industry, Britons took around 4.2 million luxury trips, spending an average of $9,100 (£7,200) per trip and $820 (£650) per day. By 2030, luxury trips are expected to increase to 5.3 million, with average trip spending rising to $10,700 (£8,500) and daily expenses surpassing $950 (£750). This expansion of luxury travel and tourism is driving the growth of the luxury concierge service market.

Companies in the luxury concierge service market are focusing on developing innovative technological solutions, such as digital luxury concierge services. These services offer personalized shopping assistance for premium brands, enabling users to browse, reserve, and purchase luxury items with exclusive benefits and priority services. For instance, in April 2023, Hong Kong International Airport (HKIA) launched a digital luxury concierge service that allows travelers to browse, reserve, and purchase luxury fashion items from high-end brands such as Chanel, Louis Vuitton, and Gucci before arriving at the airport. The concierge team is available via WhatsApp, WeChat, and video calls to assist customers, offering gate delivery within 90 minutes and free delivery to 15 global destinations for purchases over $128.56 (HK$1,000).

In June 2023, Capital One Financial Corporation, a US-based financial services company, acquired Velocity Black, a UK-based digital concierge service provider. The acquisition aims to enhance Capital One's AI-powered concierge services, offering personalized assistance for travel, dining, shopping, and entertainment. This move aligns with Capital One's strategy to expand its premium offerings and elevate customer engagement. Velocity Black provides luxury services to its members through an AI-powered platform.

Major players in the luxury concierge service market are Ten Lifestyle Group Plc, Quintessentially Limited, International SOS Assistance Inc., Bluefish Concierge LLC, John Paul SAS, The Fixer Ltd., Luxury Attaché LLC, Velocity Mobile Limited, Deliciously Sorted Ibiza SL, The Sincura Group Ltd., Bon Vivant Travel & Concierge Services Ltd., AZ Luxe Limited, Knightsbridge Circle Limited, LesConcierges Inc., Globe Infinite Ltd., The Billionaire Concierge Ltd., The Maimon Group LLC, LOV Angels Limited, Artisans of Leisure Inc., Pure Entertainment Group Inc.

North America was the largest region in the luxury concierge service market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in luxury concierge service report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the luxury concierge service market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

A luxury concierge service is a high-end, personalized assistance service designed to meet the needs of affluent clients, offering exclusive access to travel, events, dining, shopping, and lifestyle experiences. These services cater to VIPs by handling complex requests - such as booking private jets or securing access to elite events, ensuring convenience and exclusivity.

The main types of services in luxury concierge include personal concierge services, corporate concierge services, lifestyle management services, travel and leisure concierge services, event and party planning services, VIP and celebrity concierge services, and home and property management services. Personal concierge services offer tailored assistance to clients, helping with tasks such as grocery shopping, booking appointments, and organizing personal events. These services come with various pricing structures, including hourly rates, package deals, membership models, commission-based pricing, and retainer fees, and are delivered through online platforms, mobile apps, face-to-face services, subscription models, and on-demand options. The primary end-users of these services include individual clients (private clients), corporate clients, luxury travel clients, celebrities, high-net-worth individuals (HNWIs), and high-income families.

The luxury concierge service market research report is one of a series of new reports that provides luxury concierge service market statistics, including luxury concierge service industry global market size, regional shares, competitors with a luxury concierge service market share, detailed luxury concierge service market segments, market trends and opportunities, and any further data you may need to thrive in the luxury concierge service industry. This luxury concierge service market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The luxury concierge service market includes revenues earned by entities by providing services such as event access & planning, dining & entertainment, personal shopping & styling, business & corporate services, and chauffeur & transportation. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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