Green Outsourcing in Business Process Outsourcing (BPO) Market Report 2025

The green outsourcing in business process outsourcing (BPO) market size has grown rapidly in recent years. It will grow from $13.91 billion in 2024 to $16.46 billion in 2025 at a compound annual growth rate (CAGR) of 18.3%. The growth observed in the historical period can be attributed to factors such as the increasing adoption of corporate social responsibility initiatives, a rising focus on green practices, growing demand for sustainable operations, globalization, and heightened public awareness.

The green outsourcing in business process outsourcing (BPO) market size is expected to see rapid growth in the next few years. It will grow to $31.85 billion in 2029 at a compound annual growth rate (CAGR) of 17.9%. The projected growth for the forecast period is driven by the implementation of a circular economy, increased client demand, a rise in environmental reporting standards, global climate agreements, and the growing adoption of green certifications. Key trends expected during this period include innovations in energy efficiency, the development of green technologies, advancements in renewable energy integration, the creation of sustainable supply chains, and the continued rise of green certifications.

The growing emphasis on environmental sustainability is expected to drive the growth of the green outsourcing in business process outsourcing (BPO) market. Environmental sustainability involves the responsible use of natural resources to meet current needs while ensuring their availability for future generations. This increased focus on sustainability is driven by heightened awareness of climate change and a rising consumer demand for eco-friendly practices. As the effects of climate change become more apparent, both individuals and organizations recognize the importance of reducing their carbon footprints and adopting sustainable practices to protect the environment. Green outsourcing in BPO supports environmental sustainability by reducing energy consumption, minimizing waste, and promoting eco-friendly practices. For example, in April 2023, Akepa Limited, a UK-based sustainable marketing company, reported that the percentage of sustainability-conscious consumers increased from 18% in 2022 to 22% in 2023. As a result, the growing emphasis on environmental sustainability is fueling the growth of the green outsourcing in BPO market.

Leading companies in the green outsourcing BPO market are investing in technological advancements, such as automation solutions, to optimize financial services workflows. Automation technologies such as robotic process automation (RPA) and AI-driven tools help streamline tasks with minimal human intervention, improving efficiency and reducing errors. For instance, in July 2023, SMA Technologies, a US-based software company, introduced RPA to its OpCon platform to enhance financial services workflows. OpCon RPA offers features that automate user interface-specific workflows on Windows and web platforms, with industry-specific integrations for banks and credit unions. This automation boosts operational efficiency, ensures accuracy and compliance, and minimizes errors, allowing staff to focus on more strategic tasks.

In June 2023, Accenture plc, an Ireland-based professional services company, acquired Green Domus for an undisclosed amount. This acquisition is designed to enhance Accenture's sustainability services, with Green Domus' expertise in decarbonization strategies and over two decades of experience helping clients design and implement sustainability initiatives. Green Domus, based in Brazil, specializes in measurable decarbonization strategies, further strengthening Accenture’s ability to support sustainability and decarbonization efforts.

Major players in the green outsourcing in business process outsourcing (bpo) market are Accenture plc, International Business Machines Corporation (IBM), Tata Consultancy Services (TCS), Capgemini SE, Cognizant Technology Solutions Corporation, DXC Technology, HCL Technologies, Wipro Limited, Teleperformance, Sutherland, Concentrix Corporation, Maxicus, Genpact Ltd., Conduent Inc., TTEC Holdings Inc., Birlasoft, Qualfon, Atento, EXL Service, Enshored, Cyfuture India Pvt. Ltd., Alorica.

North America was the largest region in the green outsourcing in business process outsourcing (BPO) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in green outsourcing in business process outsourcing (BPO) report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the green outsourcing in business process outsourcing (BPO) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Green outsourcing in business process outsourcing (BPO) refers to the practice of outsourcing business functions to service providers that prioritize environmental sustainability and eco-friendly practices. This includes using energy-efficient technologies, reducing carbon footprints, promoting renewable resources, and implementing sustainable waste management processes. Such practices help businesses achieve their environmental goals while aligning with global trends in sustainability and corporate social responsibility.

The main services provided through green outsourcing in BPO include customer support, software services, human resource services, finance and accounting services, procurement outsourcing, and others. Customer support involves managing customer interactions, such as inquiries, complaints, and support requests, through various channels such as phone, email, or chat. The organizations utilizing these services range from small and medium enterprises to large corporations, with end-users spanning industries such as information technology and telecom, retail, healthcare, e-commerce, banking, financial services, insurance, automotive, and more.

The green outsourcing in business process outsourcing (BPO) market research report is one of a series of new reports that provides green outsourcing in business process outsourcing (BPO) market statistics, including green outsourcing in business process outsourcing (BPO) industry global market size, regional shares, competitors with a green outsourcing in business process outsourcing (BPO) market share, detailed green outsourcing in business process outsourcing (BPO) market segments, market trends and opportunities, and any further data you may need to thrive in the green outsourcing in business process outsourcing (BPO) industry. This green outsourcing in business process outsourcing (BPO) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The green outsourcing in business process outsourcing (BPO) market includes revenues earned by entities such as consulting and sustainability firms, cloud service providers, and renewable energy providers. The market value consists of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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