Green Outsourcing in Business Process Outsourcing (BPO) Market Report 2026

The green outsourcing in business process outsourcing (bpo) market size has grown rapidly in recent years. It will grow from $16.4 billion in 2025 to $19.34 billion in 2026 at a compound annual growth rate (CAGR) of 18%. The growth in the historic period can be attributed to corporate cost optimization initiatives, expansion of global outsourcing models, rising focus on operational efficiency, early adoption of cloud-based bpo services, availability of skilled offshore talent.

The green outsourcing in business process outsourcing (bpo) market size is expected to see rapid growth in the next few years. It will grow to $37 billion in 2030 at a compound annual growth rate (CAGR) of 17.6%. The growth in the forecast period can be attributed to increasing regulatory focus on esg compliance, rising demand for low-carbon digital operations, expansion of green cloud infrastructure, growing corporate sustainability reporting, integration of ai-driven efficiency tools. Major trends in the forecast period include increasing adoption of sustainability-focused bpo services, rising demand for energy-efficient it operations, growing integration of green data centers, expansion of esg-aligned outsourcing strategies, enhanced focus on carbon-neutral service delivery.

The growing emphasis on environmental sustainability is expected to drive the growth of the green outsourcing in business process outsourcing (BPO) market. Environmental sustainability involves the responsible use of natural resources to meet current needs while ensuring their availability for future generations. This increased focus on sustainability is driven by heightened awareness of climate change and a rising consumer demand for eco-friendly practices. As the effects of climate change become more apparent, both individuals and organizations recognize the importance of reducing their carbon footprints and adopting sustainable practices to protect the environment. Green outsourcing in BPO supports environmental sustainability by reducing energy consumption, minimizing waste, and promoting eco-friendly practices. For example, in April 2023, Akepa Limited, a UK-based sustainable marketing company, reported that the percentage of sustainability-conscious consumers increased from 18% in 2022 to 22% in 2023. As a result, the growing emphasis on environmental sustainability is fueling the growth of the green outsourcing in BPO market.

Leading companies in the green outsourcing BPO market are investing in technological advancements, such as automation solutions, to optimize financial services workflows. Automation technologies such as robotic process automation (RPA) and AI-driven tools help streamline tasks with minimal human intervention, improving efficiency and reducing errors. For instance, in July 2023, SMA Technologies, a US-based software company, introduced RPA to its OpCon platform to enhance financial services workflows. OpCon RPA offers features that automate user interface-specific workflows on Windows and web platforms, with industry-specific integrations for banks and credit unions. This automation boosts operational efficiency, ensures accuracy and compliance, and minimizes errors, allowing staff to focus on more strategic tasks.

In June 2023, Accenture plc, an Ireland-based professional services company, acquired Green Domus for an undisclosed amount. This acquisition is designed to enhance Accenture's sustainability services, with Green Domus' expertise in decarbonization strategies and over two decades of experience helping clients design and implement sustainability initiatives. Green Domus, based in Brazil, specializes in measurable decarbonization strategies, further strengthening Accenture’s ability to support sustainability and decarbonization efforts.

Major companies operating in the green outsourcing in business process outsourcing (bpo) market report are Accenture plc, International Business Machines Corporation (IBM), Tata Consultancy Services (TCS), Capgemini SE, Cognizant Technology Solutions Corporation, DXC Technology, HCL Technologies, Wipro Limited, Teleperformance, Sutherland, Concentrix Corporation, Maxicus, Genpact Ltd., Conduent Inc., TTEC Holdings Inc., Birlasoft, Qualfon, Atento, EXL Service, Enshored, Cyfuture India Pvt. Ltd., Alorica.

North America was the largest region in the green outsourcing in business process outsourcing (BPO) market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the green outsourcing in business process outsourcing (bpo) market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the green outsourcing in business process outsourcing (bpo) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The green outsourcing in business process outsourcing (BPO) market includes revenues earned by entities such as consulting and sustainability firms, cloud service providers, and renewable energy providers. The market value consists of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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