Strategic Intelligence: Customer Loyalty in Retail and Apparel
Summary
Customers are the foundation of any successful business, and retailers are no exception. If individuals are devoted to a retailer or brand, they will spend money, talk positively about the business, and return to make more purchases in the future. This is the definition of customer loyalty, and the difference between the success or failure of a retailer. However, building customer loyalty in an era of fierce competition in the retail sector is challenging.Key Highlights
- Generative AI has seen huge advancements, with retailers using generative AI to create tailored content for consumers
- Retailers must provide easy payment methods, allowing for greater convenience and speed of the shopping journey
- Customer loyalty can be built by a consumer's values aligning with a brand's
- In apparel, building customer loyalty is crucial as the market is saturated with so many players offering similar products
Scope
- The analyst provides detailed insight into the theme of customer loyalty, specifically focusing on its impact on the Retail and Apparel sectors. The report provides an overview of customer loyalty and its components, the leading companies, and the timeline of developments in customer loyalty. The report also details the relevant trends across technology, marcoeconomic, regulatory, and retail trends.
Reasons to Buy
- Understand the important themes in 2025 and beyond, allowing you to grasp a wider view of changes in consumer behaviour and how it will impact your markets.
- Explore how emerging themes in retail are allowing industry leaders to evolve, so you can better position yourself for long-term success.
- An easy-to-use framework for tracking themes across all companies in all sectors.
- Gain a deeper understanding of the different sectors of retail through unique analysis
- Companies who invest in the right themes become success stories; those who miss the big themes end up as failures.
Table of Contents
- Executive summary
- Players
- Thematic Briefing
- Trends
- Technology trends
- Macroeconomic trends
- Regulatory trends
- Retail trends
- Industry Analysis
- Use cases
- Timeline
- Value Chain
- Manufacturing and distribution
- Retail
- Customer relationship management
- Companies
- Public companies
- Private companies
- Sector Scorecard
- Glossary
- Further Reading
- Thematic Research Methodology
- About the Analyst
- Contact the Publisher
- Players
- Technology trends
- Macroeconomic trends
- Regulatory trends
- Retail trends
- Timeline of customer loyalty
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Ace Hardware
- Adeo
- Alibaba
- Amazon
- ASOS
- Associated British Foods
- Auchan
- B&M
- Best Buy
- boohoo.com
- Boots
- C&A
- Carrefour
- Charlotte Tilbury
- Costco
- CVS Health
- David's Bridal
- Decathlon
- DFS
- dm-drogerie Markt
- Dunelm
- eBay
- El Corte Ingles
- Etsy
- Expedia
- Fast Retailing
- Fenty Beauty
- FNAC Darty
- Foot Locker
- Gap
- Gymshark
- H&M
- Home Depot
- Hotels.com
- Huda Beauty
- IKEA
- Inditex
- JD.com
- John Lewis
- Kering
- Kingfisher
- Kroger
- Lidl
- Lowe's
- Lululemon
- Lush
- Marks & Spencer
- Menards
- Microsoft
- Nike
- Nordstrom
- Ocado
- Pacific Tea Co
- Patagonia
- PayPal
- Poundland
- Scotch & Soda
- Selfridges
- Sephora
- Seven & I Holdings
- Shein
- Space.NK
- Sports Direct
- Target
- Temu
- Tengelmann
- Tesco
- The Body Shop
- The Kroger Co
- The North Face
- The United Cigars Store Co
- TJX Companies
- TK Maxx
- Uniqlo
- Veja
- Vrbo
- Walgreens Boots Alliance
- Walmart
- Wayfair
- Westfarmers
- Woolworths
- Zalando
- Zara
