"What really matters for success, character, happiness and life long achievements is a definite set of emotional skills - your EQ - not just purely cognitive abilities that are measured by IQ tests.” - Daniel Goleman
This training course is designed to help participants develop self-awareness and improve their own communication skills within the pharmaceuticals and biopharmaceuticals industry. In today’s competitive and challenging workplace, we are not only being assessed on our technical skills, but also on how well we understand and handle ourselves and relate to others - our emotional intelligence. Emotional Intelligence is essential for all the relationships we have - whether with internal colleagues, external bodies such as with obtaining scientific advice, or suppliers - to be maximally effective.
This one-day training course addresses our own Emotional Intelligence (EI) and how we can better understand ourselves and interpret others to communicate and influence even more effectively. This course will provide you with the skills to be more self-aware and choose to manage your reactions. It also gives you the skills to assess others' emotions more effectively and deal with them successfully for enhanced performance.
The course is a highly interactive combination of theory, activities, exercises, and practical applications working on your real-life scenarios so you can develop your learnings for your benefit.
Please note, in order to benefit most from the course, delegates will need to complete two self-assessments and bring their results with them at the beginning of the course.
Benefits of attending
By the end of this course, you will be able to:
- Manage and work with people more effectively by understanding and respecting their emotions
- Understand key emotional intelligence skills
- Be more adaptable to how others think and what different perspectives they have
- Practice several styles of influencing models to promote more emotionally effective conversations resulting in successful influence
Certifications:
- CPD: 6 hours for your records
- Certificate of completion
Course Content
Course Provider
Dr Laura Brown,
Pharmaceutical QA and Training Consultant ,
University of CardiffDr Laura Brown MBA, BSc,PhD, is a Pharmaceutical QA and Training Consultant, Course Director for the MSc in Clinical Research, School of Pharmacy at the University of Cardiff. She has more than 20 years’ experience of quality assurance in the pharmaceutical industry and has worked for several companies, including GSKs Hoechst Marion Roussel, Farmitalia and Phoenix International. She has a particular expertise in quality assurance including risked based approaches to quality systems, data Integrity and project management in the pharmaceutical industry. She regularly writes on pharmaceutical regulatory issues including “The Planning of International Drug Development”, in the Clinical Research Manual, Euromed and the “Impact of Brexit”, RQA Journal 2017.
Who Should Attend
This course is for anyone with a professional or personal interest in exploring emotional intelligence in workplace settings, including highly regulated industries such as pharmaceuticals, biotechnology, medical devices, veterinary, legal and other professional industries.
