Patient Experience Technology Market Report and Forecast 2025-2034

The global patient experience technology market was valued at USD 3.50 Billion in 2024, driven by rising adoption of cloud-based solutions across the globe. The market is anticipated to grow at a CAGR of 16.98% during the forecast period of 2025-2034, with the values likely to reach USD 16.80 Billion by 2034.

Patient Experience Technology Market Overview

Technology in healthcare for patient experience utilizes digital instruments to enhance patient engagement and contentment. It consists of customized healthcare applications, virtual medical consultations, evaluation mechanisms, and access to health information to improve interaction and patient involvement. This market changes how patients engage with healthcare services by providing features such as booking appointments and accessing digital health records. Healthcare providers can simplify procedures, enhance communication, and enable patients to improve results and cost reductions using these technologies.

Patient Experience Technology Market Growth Drivers

Rising Adoption of Cloud-Based Solutions to Affect the Market Growth

The market growth is being influenced by the rising utilization of cloud-based solutions. For instance, in March 2024, Sun River Health enhanced efficiency and patient satisfaction by moving to a cloud-based platform with RingCentral, highlighting the advantages of CCaaS and partnerships for upgrading patient experience operations.

Patient Experience Technology Market Trends

The market is witnessing several trends and developments to improve the current scenario. Some of the notable trends are as follows:

Increasing Demand for Patient-Centered Experience Technology

There is a trend towards adopting patient-centered care that is fueling the need for technology solutions focused on improving the patient experience. It enables patients to interact with healthcare systems to obtain more information, support, and provide feedback.

Rising Adoption of Electronic Health Records and Patient Portals to Fuel Patient Experience Technology Market Demand

The increasing use of electronic health records (EHRs) and patient portals is changing the way patients and providers communicate and improving efficiency. Regulatory standards focus on data security and interoperability, driving innovation and improving patient experiences in healthcare settings.

Rising Adoption of Telehealth and Remote Monitoring to Boost Patient Experience Technology Market Value

The increasing desire for convenient healthcare is driving the rise of telehealth and remote monitoring solutions in the worldwide patient experience technology market. Wearable health devices are also involved in managing health proactively.

Growing Emphasis on Data-Driven Patient Experience Solutions

The global market for patient experience technology is shifting towards data-driven solutions to enhance patient experience. Healthcare professionals are employing sophisticated equipment to gather and evaluate feedback, resulting in ongoing improvements in patient-focused care.

Patient Experience Technology Market Segmentation

The market report offers a detailed analysis of the market based on the following segments:

Market Breakup by Technology:

• Patient Rounding
• Patient Experience Survey
• Consulting Services

Market Breakup by Facility Type:

• Acute Care Facility
• Acute Hospitals
• Academic Medical Center
• Military Treatment Center
• Childrens Hospital
• Ambulatory Surgery Center
• Post Acute Care Facility
• Long Term Acute Facility
• Skilled Nursing Facility
• Others
• Non-Acute Care Facility
• Physician’s Office
• Clinics

Market Breakup by End User:

• Hospitals & Clinics
• Ambulatory Surgical Centers (ASCs)
• Long-Term Care Centers
• Specialty Clinics
• Others

Market Breakup by Region:

• North America
• Europe
• Asia Pacific
• Latin America
• Middle East and Africa

Patient Experience Technology Market Share

Segmentation Based on Facility Type to Witness Substantial Growth

Based on the facility type, the market is divided into acute, post-acute, and non-acute care facilities. Acute care facilities are expected to lead and dominate the market during the forecast period because of the growing utilization of patient experience technologies and the aging population.

Patient Experience Technology Market Analysis by Region

The market is divided into regions such as North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa. North America, being the biggest healthcare market leads with advanced infrastructure, followed by Europe with high utilization of patient experience technologies. The Asia Pacific market is growing rapidly because of its large and fast-growing population that has a rising need for healthcare services.

Leading Players in the Patient Experience Technology Market

The key features of the market report comprise patent analysis, grants analysis, funding and investment analysis, and strategic initiatives by the leading players. The major companies in the market are as follows:

Press Ganey Associates LLC

Press Ganey Associates is a healthcare firm that creates and disperses surveys to measure patient satisfaction. They provide a complete system for managing patient experiences, including tools for gathering and analyzing data.

Qualtrics (part of SAP)

Qualtrics is based in Seattle and Provo, with its headquarters located in the United States. It focuses on patient experience technology by offering pre-designed solutions created by healthcare professionals. Their tools assist healthcare providers in collecting patient feedback, enhancing care coordination, and improving hospital services for improved results.

Stryker Corporation

Stryker Corporation is a significant player in the market. In May 2024, the company launched a new Customer Experience Center. This center exhibits cutting-edge medical devices and solutions, enabling healthcare providers to interact with products first-hand for better feedback and patient care.

Koninklijke Philips N.V.

Philips is a tech company that develops a variety of medical and consumer electronic systems. They offer services in diagnostic imaging, enterprise diagnostic informatics, image-guided therapy, and ultrasound. Their ambient experience solutions combine lighting, video, and audio to create relaxing patient settings.

Other key players in the market include GetWellNetwork, Inc., Medallia, Inc., CipherHealth Inc., Oneview Healthcare PLC, Epic Systems Corporation, and Hexa Healthcare Private Limited.

Key Questions Answered in the Patient Experience Technology Market Report

• What was the patient experience technology market value in 2024?
• What is the patient experience technology market forecast outlook for 2025-2034?
• What are the regional markets covered in the report?
• What is the market segmentation based on the technology?
• What is the market segmentation based on the facility type?
• What is the market segmentation based on the end user?
• What major factors aiding patient experience technology market demand?
• How has the market performed so far and how is it anticipated to perform in the coming years?
• What are the major drivers, opportunities, and restraints in the market?
• What are the major trends influencing the market?
• Which regional market is expected to dominate the market share in the forecast period?
• Which country is likely to experience elevated growth during the forecast period?
• Who are the key players involved in the patient experience technology market?
• What are the current unmet needs and challenges in the market?
• How are partnerships, collaborations, mergers, and acquisitions among the key market players shaping the market dynamics?

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