AI-Driven Knowledge Management System Global Market Report 2025

The AI-driven knowledge management system market size has grown exponentially in recent years. It will grow from $5.23 billion in 2024 to $7.71 billion in 2025 at a compound annual growth rate (CAGR) of 47.2%. The growth during the historic period can be attributed to the surge in unstructured data, the expansion of remote work, a heightened emphasis on employee productivity, the need for content lifecycle management, and the growing importance of business operations.

The AI-driven knowledge management system market size is expected to see exponential growth in the next few years. It will grow to $35.83 billion in 2029 at a compound annual growth rate (CAGR) of 46.8%. The growth during the forecast period can be attributed to personalized knowledge recommendations, automation of compliance and governance, interoperability with enterprise platforms, the rising volume of data, and growing investments in AI. Key trends expected in the forecast period include AI-based content classification and tagging, AI-driven predictive analytics, the use of AI in knowledge visualization, ethical AI and data privacy, and advanced search and recommendation systems.

The growing volume of data is anticipated to accelerate the growth of the AI-driven knowledge management system market in the near future. The surge in data is largely driven by the widespread use of connected devices such as smartphones and IoT sensors, which constantly generate and transmit large amounts of information. AI-driven knowledge management systems help handle this data influx by automatically organizing, analyzing, and retrieving relevant information, thus enabling organizations to extract valuable insights, reduce data overload, and improve decision-making efficiency. For example, in February 2025, SOAX, a UK-based data extraction platform, reported that in 2024, around 402.89 million terabytes of data were generated, captured, copied, or consumed daily, totaling 147 zettabytes for the year. This volume is predicted to increase to 181 zettabytes by 2025. Therefore, the growing data volumes are driving the expansion of the AI-driven knowledge management system market.

Leading companies in the AI-driven knowledge management system market are focusing on the development of cutting-edge solutions, such as enterprise AI knowledge management systems, to boost productivity and streamline knowledge management processes. An enterprise AI knowledge management system (AI KMS) is a technology-driven platform that uses artificial intelligence to capture, store, manage, and share knowledge within an organization. For instance, in August 2024, Netron Inc., a Canadian IT training services provider, launched the NAVI Enterprise AI Knowledge Management System, an AI-powered platform designed to help businesses enhance efficiency and optimize knowledge management. NAVI is a generative AI platform that supports rapid deployment (1-2 days) and integrates with corporate data sources through open APIs. It offers strong privacy controls, advanced transformer-based AI, and cloud services such as AWS. NAVI facilitates automated content creation, natural language Q&A, and efficient data analysis across industries such as finance, media, healthcare, and customer service, helping businesses save time, reduce costs, and promote innovation securely.

In March 2024, Cisco Systems, Inc., a US-based technology company, acquired Splunk LLC for an undisclosed sum. This acquisition enables Cisco to transform data usage by merging its networking and security infrastructure with Splunk's observability and threat detection capabilities. The goal is to deliver comprehensive AI-driven insights and unified security across hybrid multi-cloud environments. Splunk LLC is a US-based software firm specializing in AI-driven knowledge management systems.

Major players in the ai-driven knowledge management system market are Amazon.com Inc., Microsoft Corporation, Dell Technologies Inc., Accenture plc, International Business Machines Corporation (IBM), Cisco Systems Inc., Oracle Corporation, SAP SE, Hewlett Packard Enterprise Company (HPE), Salesforce Inc., ServiceNow Inc., OpenText Corporation, Atlassian Corporation Plc, Zoho Corporation Pvt Ltd., Verint Systems Inc., Freshworks Inc., Coveo Solutions Inc., eGain Corporation, Lucidworks Inc., Netron Information Technologies, Bloomfire Inc., Knowmax, Document360.

North America was the largest region in the AI-driven knowledge management system market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in AI-driven knowledge management systems report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the AI-driven knowledge management systems market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

AI-driven knowledge management systems are sophisticated platforms that utilize artificial intelligence to gather, structure, analyze, and disseminate knowledge across an organization. These systems incorporate AI technologies such as natural language processing (NLP), machine learning, and data mining to automatically classify, tag, and retrieve pertinent information, allowing users to access the right knowledge at the right time. By learning from user behavior, adapting to new data, and offering personalized recommendations, these systems enhance decision-making, collaboration, and overall productivity.

The primary components of an AI-driven knowledge management system are solutions and services. Solutions refer to the software platforms and tools that facilitate the efficient capture, organization, and retrieval of knowledge. These solutions are available via cloud-based or on-premises deployments and serve enterprises of all sizes, from large corporations to small and medium-sized enterprises (SMEs). They are employed in a wide range of applications, including enterprise knowledge management, customer support and self-service, document management and content retrieval, training and e-learning, human resources and employee onboarding, market intelligence and competitive analysis, and legal and compliance management. These systems are widely used across various industries, such as banking, financial services and insurance (BFSI), healthcare and life sciences, information technology and telecommunications, retail and e-commerce, government and public sector, education and e-learning, manufacturing, energy and utilities, among others.

The AI-driven knowledge management system market research report is one of a series of new reports that provides AI-driven knowledge management system market statistics, including AI-driven knowledge management system industry global market size, regional shares, competitors with an AI-driven knowledge management system market share, AI-driven knowledge management system market segments, market trends and opportunities, and any further data you may need to thrive in the AI-driven knowledge management system industry. This AI-driven knowledge management system market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The AI-driven knowledge management systems market includes revenues earned by entities by providing services such as intelligent data categorization, automated content curation, natural language search, personalized knowledge delivery, and real-time decision support. The market value includes the value of related goods sold by the service provider or included within the service offering. The AI-driven knowledge management systems market consists of sales of products including intelligent search engines, AI-powered chatbots, content recommendation platforms, automated document management tools, and machine learning-based knowledge repositories. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values and are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

This product will be delivered within 3-5 business days.