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Middle East IT Operations and Service Management Market Forecast to 2031 - Regional Analysis - by Type, Application, Deployment, Enterprise Size, and Industry

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    Report

  • 163 Pages
  • April 2025
  • Region: Middle East
  • The Insight Partners
  • ID: 6109110
Description Jump to:
The Middle East IT operations and service management market was valued at US$ 1.44 billion in 2023 and is expected to reach US$ 2.75 billion by 2031; it is estimated to register a CAGR of 8.4% from 2023 to 2031.

Shift Toward Cloud-Based Solutions Boost Middle East IT Operations and Service Management Market

Businesses nowadays are becoming increasingly dependent on cloud services and applications due to the recent shift toward remote work. Cloud platforms provide access to cutting-edge technologies such as machine learning, big data analytics, and artificial intelligence, allowing enterprises to make better decisions and extract insightful information from collected data. Furthermore, more than half of enterprise IT spending will shift to the cloud by 2025. According to Spacelift, Inc., 84% of companies use the private cloud. Also, public cloud spending is expected to grow from less than 17% in 2021 to more than 45% in 2026. The growing adoption of cloud computing by organizations is raising the need for ITOSM solutions for cloud migration and deployment. After cloud migration, ITOSM providers help organizations manage cloud infrastructure, including provisioning, configuring, and managing cloud infrastructure components such as virtual machines and networks. Furthermore, ITOSM service providers assist in implementing plans to monitor cloud expenditure, offer cost-saving techniques, and guarantee that resources are optimized and used appropriately. Thus, the shift towards cloud-based solutions is likely to be a key trend in the IT operations and service management (ITOSM) market in the coming years.

Middle East IT Operations and Service Management Market Overview

Digital transformation is a key focus in the Middle East as governments of various countries in the region recognize the need to adapt to the digital age and leverage technology for economic diversification and sustainability. Many Gulf Cooperation Council (GCC) nations are implementing ambitious economic diversification initiatives aimed at reducing their dependency on oil and gas. Governments of various countries such as Bahrain, Saudi Arabia, and the UAE in the Middle East are playing a crucial role in driving digital transformation through initiatives and investments, as well as extensive use of sophisticated technology. For example, the government of Saudi Arabia launched Saudi Vision 2030 to attain the objective of enhanced economic, social, and cultural diversity. The Saudi Vision 2030, led by Crown Prince Mohammed bin Salman, places a strong emphasis on digital transformation that drives innovation, diversification, and inclusive growth. Thus, such initiatives in the region are anticipated to propel the market over the forecast period.

Middle East IT Operations and Service Management Market Segmentation

The Middle East IT operations and service management market is categorized into type, application, deployment, enterprise size, industry, and country.

Based on type, the Middle East IT operations and service management market is bifurcated into solution and services. The solution segment held a larger Middle East IT operations and service management market share in 2023.

In terms of application, the Middle East IT operations and service management market is segmented into operation and performance management, dashboard reporting and analytics, configuration automation and discovery and others. The operation and performance management segment held the largest Middle East IT operations and service management market share in 2023.

By deployment, the Middle East IT operations and service management market is divided into cloud and on premises. The cloud segment held a larger Middle East IT operations and service management market share in 2023.

Based on enterprise size, the Middle East IT operations and service management market is bifurcated into large enterprises and SMEs. The large enterprises segment held a larger Middle East IT operations and service management market share in 2023.

By industry, the Middle East IT operations and service management market is segmented into IT and telecom, BFSI, healthcare, manufacturing, government and others. The IT and telecom segment held the largest Middle East IT operations and service management market share in 2023.

By country, the Middle East IT operations and service management market is segmented into the UAE, Saudi Arabia, Qatar, Oman, Bahrain, and the Rest of Middle East. The UAE dominated the Middle East IT operations and service management market share in 2023.

Fujitsu Ltd; Oracle Corp; BMC Software, Inc.; Happiest Minds; ServiceNow Inc; NTT Data Corp; PROV INTERNATIONAL INC.; Alnafitha IT; and International Business Machines Corp. are some of the leading companies operating in the Middle East IT operations and service management market.

Reasons to Buy
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the Middle East IT operations and service management market.
  • Highlights key business priorities in order to assist companies to realign their business strategies.
  • The key findings and recommendations highlight crucial progressive industry trends in the Middle East IT operations and service management market, thereby allowing players across the value chain to develop effective long-term strategies.
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
  • Scrutinize in-depth Middle East market trends and outlook coupled with the factors driving the Middle East IT operations and service management market, as well as those hindering it.
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution.

Table of Contents

1. Introduction
1.1 Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
3. Research Methodology
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation:
3.2.2 Macro-economic factor analysis:
3.2.3 Developing base number:
3.2.4 Data Triangulation:
3.2.5 Country level data:
4. Middle East IT Operations and Service Management Market Landscape
4.1 Overview
4.2 Ecosystem Analysis
4.2.1 Service Providers
4.2.2 Regulatory Bodies
4.2.3 End Users:
4.2.4 List of Vendors in the Value Chain
5. Middle East IT Operations and Service Management Market - Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing Adoption of Remote Work Culture
5.1.2 Rising BYOD Trend
5.1.3 Increasing Complexity of IT Infrastructure
5.2 Market Restraints
5.2.1 High Initial and Associated Cost
5.3 Market Opportunities
5.3.1 Incorporation of AI in ITOSM
5.4 Future Trends
5.4.1 Shift Toward Cloud-Based Solutions
5.5 Impact of Drivers and Restraints:
6. IT Operations and Service Management Market - Middle East Market Analysis
6.1 Middle East IT Operations and Service Management Market Revenue (US$ Million), 2021-2031
6.2 Middle East IT Operations and Service Management Market Forecast Analysis
7. Middle East IT Operations and Service Management Market Analysis - by Type
7.1 Solution
7.1.1 Overview
7.1.2 Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
7.2 Services
7.2.1 Overview
7.2.2 Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
8. Middle East IT Operations and Service Management Market Analysis - by Application
8.1 Operation and Performance Management
8.1.1 Overview
8.1.2 Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
8.2 Dashboard Reporting and Analytics
8.2.1 Overview
8.2.2 Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
8.3 Configuration Automation and Discovery
8.3.1 Overview
8.3.2 Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
8.4 Others
8.4.1 Overview
8.4.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
9. Middle East IT Operations and Service Management Market Analysis - by Deployment
9.1 Cloud
9.1.1 Overview
9.1.2 Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
9.2 On Premises
9.2.1 Overview
9.2.2 On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
10. Middle East IT Operations and Service Management Market Analysis - by Enterprise Size
10.1 Large Enterprises
10.1.1 Overview
10.1.2 Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
10.2 SMEs
10.2.1 Overview
10.2.2 SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
11. Middle East IT Operations and Service Management Market Analysis - by Industry
11.1 IT and Telecom
11.1.1 Overview
11.1.2 IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
11.2 BFSI
11.2.1 Overview
11.2.2 BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
11.3 Healthcare
11.3.1 Overview
11.3.2 Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
11.4 Manufacturing
11.4.1 Overview
11.4.2 Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
11.5 Government
11.5.1 Overview
11.5.2 Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
11.6 Others
11.6.1 Overview
11.6.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
12. Middle East IT Operations and Service Management Market - Country Analysis
12.1 Overview
12.1.1 Middle East: IT Operations and Service Management Breakdown, by Key Countries, 2023 and 2031 (%)
12.1.1.1 Middle East: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
12.1.1.2 United Arab Emirates: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
12.1.1.2.1 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Type
12.1.1.2.2 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Application
12.1.1.2.3 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Deployment
12.1.1.2.4 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Enterprise Size
12.1.1.2.5 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Industry
12.1.1.3 Saudi Arabia: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
12.1.1.3.1 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Type
12.1.1.3.2 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Application
12.1.1.3.3 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Deployment
12.1.1.3.4 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Enterprise Size
12.1.1.3.5 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Industry
12.1.1.4 Qatar: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
12.1.1.4.1 Qatar: IT Operations and Service Management Market Breakdown, by Type
12.1.1.4.2 Qatar: IT Operations and Service Management Market Breakdown, by Application
12.1.1.4.3 Qatar: IT Operations and Service Management Market Breakdown, by Deployment
12.1.1.4.4 Qatar: IT Operations and Service Management Market Breakdown, by Enterprise Size
12.1.1.4.5 Qatar: IT Operations and Service Management Market Breakdown, by Industry
12.1.1.5 Oman: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
12.1.1.5.1 Oman: IT Operations and Service Management Market Breakdown, by Type
12.1.1.5.2 Oman: IT Operations and Service Management Market Breakdown, by Application
12.1.1.5.3 Oman: IT Operations and Service Management Market Breakdown, by Deployment
12.1.1.5.4 Oman: IT Operations and Service Management Market Breakdown, by Enterprise Size
12.1.1.5.5 Oman: IT Operations and Service Management Market Breakdown, by Industry
12.1.1.6 Bahrain: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
12.1.1.6.1 Bahrain: IT Operations and Service Management Market Breakdown, by Type
12.1.1.6.2 Bahrain: IT Operations and Service Management Market Breakdown, by Application
12.1.1.6.3 Bahrain: IT Operations and Service Management Market Breakdown, by Deployment
12.1.1.6.4 Bahrain: IT Operations and Service Management Market Breakdown, by Enterprise Size
12.1.1.6.5 Bahrain: IT Operations and Service Management Market Breakdown, by Industry
12.1.1.7 Rest of Middle East: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
12.1.1.7.1 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Type
12.1.1.7.2 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Application
12.1.1.7.3 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Deployment
12.1.1.7.4 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Enterprise Size
12.1.1.7.5 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Industry
13. Competitive Landscape
13.1 Heat Map Analysis by Key Players
13.2 Company Positioning & Concentration
13.3 Company Share Analysis
14. Industry Landscape
14.1 Overview
14.2 Market Initiative
14.3 Merger and Acquisition
14.4 Product Development
15. Company Profiles
15.1 Fujitsu Ltd
15.1.1 Key Facts
15.1.2 Business Description
15.1.3 Products and Services
15.1.4 Financial Overview
15.1.5 SWOT Analysis
15.1.6 Key Developments
15.2 Oracle Corp
15.2.1 Key Facts
15.2.2 Business Description
15.2.3 Products and Services
15.2.4 Financial Overview
15.2.5 SWOT Analysis
15.2.6 Key Developments
15.3 BMC Software, Inc.
15.3.1 Key Facts
15.3.2 Business Description
15.3.3 Products and Services
15.3.4 Financial Overview
15.3.5 SWOT Analysis
15.3.6 Key Developments
15.4 Happiest Minds
15.4.1 Key Facts
15.4.2 Business Description
15.4.3 Products and Services
15.4.4 Financial Overview
15.4.5 SWOT Analysis
15.4.6 Key Developments
15.5 ServiceNow Inc
15.5.1 Key Facts
15.5.2 Business Description
15.5.3 Products and Services
15.5.4 Financial Overview
15.5.5 SWOT Analysis
15.5.6 Key Developments
15.6 NTT Data Corp
15.6.1 Key Facts
15.6.2 Business Description
15.6.3 Products and Services
15.6.4 Financial Overview
15.6.5 SWOT Analysis
15.6.6 Key Developments
15.7 PROV INTERNATIONAL INC.
15.7.1 Key Facts
15.7.2 Business Description
15.7.3 Products and Services
15.7.4 Financial Overview
15.7.5 SWOT Analysis
15.7.6 Key Developments
15.8 Alnafitha IT
15.8.1 Key Facts
15.8.2 Business Description
15.8.3 Products and Services
15.8.4 Financial Overview
15.8.5 SWOT Analysis
15.8.6 Key Developments
15.9 International Business Machines Corp
15.9.1 Key Facts
15.9.2 Business Description
15.9.3 Products and Services
15.9.4 Financial Overview
15.9.5 SWOT Analysis
15.9.6 Key Developments
16. Appendix
16.1 Word Index
16.2 About the Publisher
List of Tables
Table 1. Middle East IT Operations and Service Management Market Segmentation
Table 2. List of Vendors
Table 3. Middle East IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Table 4. Middle East IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Type
Table 5. Middle East IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Application
Table 6. Middle East IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Deployment
Table 7. Middle East IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Enterprise Size
Table 8. Middle East IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Industry
Table 9. Middle East: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Country
Table 10. United Arab Emirates: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
Table 11. United Arab Emirates: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
Table 12. United Arab Emirates: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 13. United Arab Emirates: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Enterprise Size
Table 14. United Arab Emirates: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
Table 15. Saudi Arabia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
Table 16. Saudi Arabia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
Table 17. Saudi Arabia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 18. Saudi Arabia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
Table 19. Saudi Arabia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
Table 20. Qatar: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
Table 21. Qatar: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
Table 22. Qatar: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 23. Qatar: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
Table 24. Qatar: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
Table 25. Oman: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
Table 26. Oman: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
Table 27. Oman: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 28. Oman: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
Table 29. Oman: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
Table 30. Bahrain: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
Table 31. Bahrain: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
Table 32. Bahrain: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 33. Bahrain: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
Table 34. Bahrain: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
Table 35. Rest of Middle East: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
Table 36. Rest of Middle East: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
Table 37. Rest of Middle East: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
Table 38. Rest of Middle East: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
Table 39. Rest of Middle East: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Industry
Table 40. Company Positioning & Concentration
Table 41. List of Abbreviation
List of Figures
Figure 1. Middle East IT Operations and Service Management Market Segmentation, by Country
Figure 2. Ecosystem: Middle East IT Operations and Service Management (ITOSM) Market
Figure 3. Middle East IT Operations and Service Management Market - Key Market Dynamics
Figure 4. Impact Analysis of Drivers and Restraints
Figure 5. Middle East IT Operations and Service Management Market Revenue (US$ Million), 2021-2031
Figure 6. Middle East IT Operations and Service Management Market Share (%) - by Type (2023 and 2031)
Figure 7. Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 8. Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 9. Middle East IT Operations and Service Management Market Share (%) - by Application (2023 and 2031)
Figure 10. Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 11. Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 12. Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 13. Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 14. Middle East IT Operations and Service Management Market Share (%) - by Deployment (2023 and 2031)
Figure 15. Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 16. On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 17. Middle East IT Operations and Service Management Market Share (%) - by Enterprise Size (2023 and 2031)
Figure 18. Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 19. SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 20. Middle East IT Operations and Service Management Market Share (%) - by Industry (2023 and 2031)
Figure 21. IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 22. BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 23. Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 24. Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 25. Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 26. Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
Figure 27. Middle East: IT Operations and Service Management Market Revenue, by Key Countries, (2023) (US$ Mn)
Figure 28. Middle East: IT Operations and Service Management Market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 29. United Arab Emirates: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
Figure 30. Saudi Arabia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
Figure 31. Qatar: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
Figure 32. Oman: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
Figure 33. Bahrain: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
Figure 34. Rest of Middle East: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
Figure 35. Heat Map Analysis by Key Players
Figure 36. Company Share Analysis, Global, 2023

Companies Mentioned

Some of the leading companies in the Middle East IT Operations and Service Management Market include:
  • Fujitsu Ltd
  • Oracle Corp
  • BMC Software, Inc.
  • Happiest Minds
  • ServiceNow Inc
  • NTT Data Corp
  • PROV INTERNATIONAL INC.
  • Alnafitha IT
  • International Business Machines Corp

Table Information

Report AttributeDetails
No. of Pages163
PublishedApril 2025
Forecast Period2023 - 2031
Estimated Market Value in 2023 1443.72 Million in 2023
Forecasted Market Value by 2031 2753.47 Million by 2031
Compound Annual Growth Rate8.4%
Regions CoveredMiddle East
No. of Companies Mentioned9

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