Effective conflict management is essential for pharmaceutical executives to navigate the complexities of a dynamic, globalised industry. This four-module webinar equips participants with vital strategies and tools to identify, address, and resolve workplace conflicts. Key topics include understanding the roots and types of conflict, developing communication strategies, managing diverse relationships, and employing the innovative Seven Lens Toolkit for decision-making and problem-solving. Participants will gain practical experience through workshops, case studies, and role-play exercises. The course concludes with a personalised conflict management profile and a tailored development plan.
The webinar will be delivered over four half days to suit the time frames of individuals in the UK, Europe, East Coast United States and Canada. After the webinar, participants will be offered an opportunity to attend a 45-minute confidential coaching session with the course tutor where they will be able to share and discuss their PDP (Personal Development Plan).
Benefits of attending
- Explore the concept of conflict in the workplace (pharmaceutical organisations)
- Understand why and how conflict occurs and how we can limit and prevent it
- Learn how to deal with difficult people and situations
- Discover ourselves and others - people with whom we need to build relationships
- See how to modify behaviour - develop effective communication strategies
- Become more effective in managing and handling conflict - using tools and techniques
- Manage upwards, sideways and downwards (bosses, clients, staff and colleagues)
- Practice using tools and techniques that help us to prevent, mitigate and resolve conflict in the workplace
Course Content
Day 1
Course Provider
Mr Robert Hersowitz,
Director ,
Falconbury LtdRobert Hersowitz is director of his own business consultancy specialising in organisational and management development and works closely with top management as a consultant and executive coach on change management, human resources and leadership issues. He has established an international reputation over the past 21 years, working with blue chip companies worldwide. Well-known for his work in designing and delivering management workshops and seminars across many sectors, he regularly contributes as a key-note speaker at international conferences and has written numerous articles.
Who Should Attend
This course will be beneficial to anyone in an executive position at a pharmaceutical company.
