The 'Conducting Successful Complaint Investigations' training is a targeted and dynamic program designed for professionals in regulated industries. This 90-minute session provides a comprehensive exploration of systematic approaches, regulatory compliance requirements, and best practices for effectively handling and resolving customer complaints.
Participants will gain a deep understanding of the regulatory landscape governing complaint investigations, including FDA standards, and develop proficiency in root cause analysis techniques to identify underlying issues. The training emphasizes the importance of clear communication strategies with complainants and regulatory agencies, as well as meticulous documentation throughout the investigation process.
Attendees will acquire practical skills through real-life case studies, ensuring immediate applicability of learned concepts in diverse scenarios. The program aims to optimize complaint resolution processes, enhance customer satisfaction, and fortify organizations against compliance risks, making it an indispensable resource for Quality Assurance Managers, Regulatory Affairs Professionals, and those involved in complaint handling, customer service, and quality management.
Participants will gain a deep understanding of the regulatory landscape governing complaint investigations, including FDA standards, and develop proficiency in root cause analysis techniques to identify underlying issues. The training emphasizes the importance of clear communication strategies with complainants and regulatory agencies, as well as meticulous documentation throughout the investigation process.
Attendees will acquire practical skills through real-life case studies, ensuring immediate applicability of learned concepts in diverse scenarios. The program aims to optimize complaint resolution processes, enhance customer satisfaction, and fortify organizations against compliance risks, making it an indispensable resource for Quality Assurance Managers, Regulatory Affairs Professionals, and those involved in complaint handling, customer service, and quality management.
Why You Should Attend:
- Understand and master regulatory requirements for complaint investigations
- Acquire systematic approaches for thorough investigations and data collection
- Develop skills in root cause analysis and CAPA implementation
- Learn communication strategies for complainants and agencies
- Explore documentation best practices for audit readiness
- Enhance complaint resolution and brand trust
- Mitigate product quality risks and ensure continuous improvement
- Participate in practical exercises for immediate application
Speaker
Meredith Crabtree has over 30 years’ experience in regulated industries, ranging from Blood, Plasma, Tissue, Laboratory, Pharma, Medical Device, Cosmetics, Supplements, and Animal Health. This includes manufacturing, packaging, labelling and distribution operations. Meredith is the owner of MLKC Consulting is s a Quality Consultant specializing in product label reviews, 3rd party inspections, Consent Decree and Recall support. She also performs regulatory assessments and Quality trainings.Who Should Attend
- Quality Assurance Departments
- Quality Control Departments
- Regulatory Affairs Departments
- Operations Departments
- Manufacturing Departments
- Risk Management Specialists
- Complaint Handling Teams and Analysts
- Compliance Officers
- Internal Auditors
- Product Development and R&D Professionals
