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AI Powered CRM Platform Market 2025-2029- Product Image
AI Powered CRM Platform Market 2025-2029- Product Image
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AI Powered CRM Platform Market 2025-2029

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    Report

  • 233 Pages
  • August 2025
  • Region: Global
  • TechNavio
  • ID: 6156358
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The AI powered CRM platform market is forecasted to grow by USD 11.19 billion during 2024-2029, accelerating at a CAGR of 27.6% during the forecast period. The report on the AI powered CRM platform market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by imperative for hyper-personalization and enhanced customer experience, pursuit of operational efficiency and workforce productivity, and proliferation of big data and need for actionable insights.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

The AI powered CRM platform market is segmented as below:

By Deployment

  • Cloud-based
  • On-premises

By Type

  • Sales and marketing agents
  • Predictive analytics
  • Automated workflows
  • Hyper-personalization
  • Others

By End-user

  • Large enteprises
  • SMEs

By Geographical Landscape

  • North America
  • Europe
  • APAC
  • South America
  • Middle East and Africa
This study identifies the proliferation of generative AI and embedded copilots as one of the prime reasons driving the AI powered CRM platform market growth during the next few years. Also, convergence of CRM, AI, and customer data platforms and democratization of AI through low-code and no-code interfaces will lead to sizable demand in the market.

The report on the AI powered CRM platform market covers the following areas:

  • AI Powered CRM Platform Market sizing
  • AI Powered CRM Platform Market forecast
  • AI Powered CRM Platform Market industry analysis
A robust vendor analysis within the report is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading AI powered CRM platform market vendors that include ActiveCampaign LLC, Adobe Inc., ClickUp, Copper CRM Inc., CREATIO EMEA Ltd., Freshworks Inc., HubSpot Inc., Insightly Inc., Microsoft Corp., monday.com Ltd., Odoo SA, Oracle Corp., Salesforce Inc., SAP SE, ServiceNow Inc., SugarCRM Inc., The Pipedrive Services, Zendesk Inc., and Zoho Corp. Pvt. Ltd. Also, the AI powered CRM platform market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by Deployment
Executive Summary - Chart on Market Segmentation by Type
Executive Summary - Chart on Market Segmentation by End-user
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Market Analysis
2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
Overview on factors of disruption
2.4 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
3 Market Landscape
3.1 Market ecosystem
Parent Market
Data Table on - Parent Market
3.2 Market characteristics
Market characteristics analysis
3.3 Value chain analysis
Value chain analysis
4 Market Sizing
4.1 Market definition
Offerings of companies included in the market definition
4.2 Market segment analysis
Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
Chart on Global - Market size and forecast 2024-2029 ($ million)
Data Table on Global - Market size and forecast 2024-2029 ($ million)
Chart on Global Market: Year-over-year growth 2024-2029 (%)
Data Table on Global Market: Year-over-year growth 2024-2029 (%)
5 Historic Market Size
5.1 Global AI Powered CRM Platform Market 2019 - 2023
Historic Market Size - Data Table on Global AI Powered CRM Platform Market 2019 - 2023 ($ million)
5.2 Deployment segment analysis 2019 - 2023
Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
5.3 Type segment analysis 2019 - 2023
Historic Market Size - Type Segment 2019 - 2023 ($ million)
5.4 End-user segment analysis 2019 - 2023
Historic Market Size - End-user Segment 2019 - 2023 ($ million)
5.5 Geography segment analysis 2019 - 2023
Historic Market Size - Geography Segment 2019 - 2023 ($ million)
5.6 Country segment analysis 2019 - 2023
Historic Market Size - Country Segment 2019 - 2023 ($ million)
6 Five Forces Analysis
6.1 Five forces summary
Five forces analysis - Comparison between 2024 and 2029
6.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2024 and 2029
6.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2024 and 2029
6.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2024 and 2029
6.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2024 and 2029
6.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2024 and 2029
6.7 Market condition
Chart on Market condition - Five forces 2024 and 2029
7 Market Segmentation by Deployment
7.1 Market segments
Chart on Deployment - Market share 2024-2029 (%)
Data Table on Deployment - Market share 2024-2029 (%)
7.2 Comparison by Deployment
Chart on Comparison by Deployment
Data Table on Comparison by Deployment
7.3 Cloud-based - Market size and forecast 2024-2029
Chart on Cloud-based - Market size and forecast 2024-2029 ($ million)
Data Table on Cloud-based - Market size and forecast 2024-2029 ($ million)
Chart on Cloud-based - Year-over-year growth 2024-2029 (%)
Data Table on Cloud-based - Year-over-year growth 2024-2029 (%)
7.4 On-premises - Market size and forecast 2024-2029
Chart on On-premises - Market size and forecast 2024-2029 ($ million)
Data Table on On-premises - Market size and forecast 2024-2029 ($ million)
Chart on On-premises - Year-over-year growth 2024-2029 (%)
Data Table on On-premises - Year-over-year growth 2024-2029 (%)
7.5 Market opportunity by Deployment
Market opportunity by Deployment ($ million)
Data Table on Market opportunity by Deployment ($ million)
8 Market Segmentation by Type
8.1 Market segments
Chart on Type - Market share 2024-2029 (%)
Data Table on Type - Market share 2024-2029 (%)
8.2 Comparison by Type
Chart on Comparison by Type
Data Table on Comparison by Type
8.3 Sales and marketing agents - Market size and forecast 2024-2029
Chart on Sales and marketing agents - Market size and forecast 2024-2029 ($ million)
Data Table on Sales and marketing agents - Market size and forecast 2024-2029 ($ million)
Chart on Sales and marketing agents - Year-over-year growth 2024-2029 (%)
Data Table on Sales and marketing agents - Year-over-year growth 2024-2029 (%)
8.4 Predictive analytics - Market size and forecast 2024-2029
Chart on Predictive analytics - Market size and forecast 2024-2029 ($ million)
Data Table on Predictive analytics - Market size and forecast 2024-2029 ($ million)
Chart on Predictive analytics - Year-over-year growth 2024-2029 (%)
Data Table on Predictive analytics - Year-over-year growth 2024-2029 (%)
8.5 Automated workflows - Market size and forecast 2024-2029
Chart on Automated workflows - Market size and forecast 2024-2029 ($ million)
Data Table on Automated workflows - Market size and forecast 2024-2029 ($ million)
Chart on Automated workflows - Year-over-year growth 2024-2029 (%)
Data Table on Automated workflows - Year-over-year growth 2024-2029 (%)
8.6 Hyper-personalization - Market size and forecast 2024-2029
Chart on Hyper-personalization - Market size and forecast 2024-2029 ($ million)
Data Table on Hyper-personalization - Market size and forecast 2024-2029 ($ million)
Chart on Hyper-personalization - Year-over-year growth 2024-2029 (%)
Data Table on Hyper-personalization - Year-over-year growth 2024-2029 (%)
8.7 Others - Market size and forecast 2024-2029
Chart on Others - Market size and forecast 2024-2029 ($ million)
Data Table on Others - Market size and forecast 2024-2029 ($ million)
Chart on Others - Year-over-year growth 2024-2029 (%)
Data Table on Others - Year-over-year growth 2024-2029 (%)
8.8 Market opportunity by Type
Market opportunity by Type ($ million)
Data Table on Market opportunity by Type ($ million)
9 Market Segmentation by End-user
9.1 Market segments
Chart on End-user - Market share 2024-2029 (%)
Data Table on End-user - Market share 2024-2029 (%)
9.2 Comparison by End-user
Chart on Comparison by End-user
Data Table on Comparison by End-user
9.3 Large enteprises - Market size and forecast 2024-2029
Chart on Large enteprises - Market size and forecast 2024-2029 ($ million)
Data Table on Large enteprises - Market size and forecast 2024-2029 ($ million)
Chart on Large enteprises - Year-over-year growth 2024-2029 (%)
Data Table on Large enteprises - Year-over-year growth 2024-2029 (%)
9.4 SMEs - Market size and forecast 2024-2029
Chart on SMEs - Market size and forecast 2024-2029 ($ million)
Data Table on SMEs - Market size and forecast 2024-2029 ($ million)
Chart on SMEs - Year-over-year growth 2024-2029 (%)
Data Table on SMEs - Year-over-year growth 2024-2029 (%)
9.5 Market opportunity by End-user
Market opportunity by End-user ($ million)
Data Table on Market opportunity by End-user ($ million)
10 Customer Landscape
10.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
11 Geographic Landscape
11.1 Geographic segmentation
Chart on Market share By Geographical Landscape 2024-2029 (%)
Data Table on Market share By Geographical Landscape 2024-2029 (%)
11.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
11.3 North America - Market size and forecast 2024-2029
Chart on North America - Market size and forecast 2024-2029 ($ million)
Data Table on North America - Market size and forecast 2024-2029 ($ million)
Chart on North America - Year-over-year growth 2024-2029 (%)
Data Table on North America - Year-over-year growth 2024-2029 (%)
11.4 Europe - Market size and forecast 2024-2029
Chart on Europe - Market size and forecast 2024-2029 ($ million)
Data Table on Europe - Market size and forecast 2024-2029 ($ million)
Chart on Europe - Year-over-year growth 2024-2029 (%)
Data Table on Europe - Year-over-year growth 2024-2029 (%)
11.5 APAC - Market size and forecast 2024-2029
Chart on APAC - Market size and forecast 2024-2029 ($ million)
Data Table on APAC - Market size and forecast 2024-2029 ($ million)
Chart on APAC - Year-over-year growth 2024-2029 (%)
Data Table on APAC - Year-over-year growth 2024-2029 (%)
11.6 South America - Market size and forecast 2024-2029
Chart on South America - Market size and forecast 2024-2029 ($ million)
Data Table on South America - Market size and forecast 2024-2029 ($ million)
Chart on South America - Year-over-year growth 2024-2029 (%)
Data Table on South America - Year-over-year growth 2024-2029 (%)
11.7 Middle East and Africa - Market size and forecast 2024-2029
Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
11.8 US - Market size and forecast 2024-2029
Chart on US - Market size and forecast 2024-2029 ($ million)
Data Table on US - Market size and forecast 2024-2029 ($ million)
Chart on US - Year-over-year growth 2024-2029 (%)
Data Table on US - Year-over-year growth 2024-2029 (%)
11.9 China - Market size and forecast 2024-2029
Chart on China - Market size and forecast 2024-2029 ($ million)
Data Table on China - Market size and forecast 2024-2029 ($ million)
Chart on China - Year-over-year growth 2024-2029 (%)
Data Table on China - Year-over-year growth 2024-2029 (%)
11.10 Germany - Market size and forecast 2024-2029
Chart on Germany - Market size and forecast 2024-2029 ($ million)
Data Table on Germany - Market size and forecast 2024-2029 ($ million)
Chart on Germany - Year-over-year growth 2024-2029 (%)
Data Table on Germany - Year-over-year growth 2024-2029 (%)
11.11 UK - Market size and forecast 2024-2029
Chart on UK - Market size and forecast 2024-2029 ($ million)
Data Table on UK - Market size and forecast 2024-2029 ($ million)
Chart on UK - Year-over-year growth 2024-2029 (%)
Data Table on UK - Year-over-year growth 2024-2029 (%)
11.12 India - Market size and forecast 2024-2029
Chart on India - Market size and forecast 2024-2029 ($ million)
Data Table on India - Market size and forecast 2024-2029 ($ million)
Chart on India - Year-over-year growth 2024-2029 (%)
Data Table on India - Year-over-year growth 2024-2029 (%)
11.13 Canada - Market size and forecast 2024-2029
Chart on Canada - Market size and forecast 2024-2029 ($ million)
Data Table on Canada - Market size and forecast 2024-2029 ($ million)
Chart on Canada - Year-over-year growth 2024-2029 (%)
Data Table on Canada - Year-over-year growth 2024-2029 (%)
11.14 Japan - Market size and forecast 2024-2029
Chart on Japan - Market size and forecast 2024-2029 ($ million)
Data Table on Japan - Market size and forecast 2024-2029 ($ million)
Chart on Japan - Year-over-year growth 2024-2029 (%)
Data Table on Japan - Year-over-year growth 2024-2029 (%)
11.15 France - Market size and forecast 2024-2029
Chart on France - Market size and forecast 2024-2029 ($ million)
Data Table on France - Market size and forecast 2024-2029 ($ million)
Chart on France - Year-over-year growth 2024-2029 (%)
Data Table on France - Year-over-year growth 2024-2029 (%)
11.16 Brazil - Market size and forecast 2024-2029
Chart on Brazil - Market size and forecast 2024-2029 ($ million)
Data Table on Brazil - Market size and forecast 2024-2029 ($ million)
Chart on Brazil - Year-over-year growth 2024-2029 (%)
Data Table on Brazil - Year-over-year growth 2024-2029 (%)
11.17 South Korea - Market size and forecast 2024-2029
Chart on South Korea - Market size and forecast 2024-2029 ($ million)
Data Table on South Korea - Market size and forecast 2024-2029 ($ million)
Chart on South Korea - Year-over-year growth 2024-2029 (%)
Data Table on South Korea - Year-over-year growth 2024-2029 (%)
11.18 Market opportunity By Geographical Landscape
Market opportunity By Geographical Landscape ($ million)
Data Tables on Market opportunity By Geographical Landscape ($ million)
12 Drivers, Challenges, and Opportunity/Restraints
12.1 Market drivers
12.2 Market challenges
12.3 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
12.4 Market opportunities/restraints
13 Competitive Landscape
13.1 Overview
13.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
13.3 Landscape disruption
Overview on factors of disruption
13.4 Industry risks
Impact of key risks on business
14 Competitive Analysis
14.1 Companies profiled
Companies covered
14.2 Company ranking index
Company ranking index
14.3 Market positioning of companies
Matrix on companies position and classification
14.4 ActiveCampaign LLC
ActiveCampaign LLC - Overview
ActiveCampaign LLC - Product / Service
ActiveCampaign LLC - Key offerings
SWOT
14.5 Adobe Inc.
Adobe Inc. - Overview
Adobe Inc. - Business segments
Adobe Inc. - Key news
Adobe Inc. - Key offerings
Adobe Inc. - Segment focus
SWOT
14.6 Copper CRM Inc.
Copper CRM Inc. - Overview
Copper CRM Inc. - Product / Service
Copper CRM Inc. - Key offerings
SWOT
14.7 CREATIO EMEA Ltd.
CREATIO EMEA Ltd. - Overview
CREATIO EMEA Ltd. - Product / Service
CREATIO EMEA Ltd. - Key offerings
SWOT
14.8 Freshworks Inc.
Freshworks Inc. - Overview
Freshworks Inc. - Product / Service
Freshworks Inc. - Key offerings
SWOT
14.9 HubSpot Inc.
HubSpot Inc. - Overview
HubSpot Inc. - Product / Service
HubSpot Inc. - Key news
HubSpot Inc. - Key offerings
SWOT
14.10 Microsoft Corp.
Microsoft Corp. - Overview
Microsoft Corp. - Business segments
Microsoft Corp. - Key news
Microsoft Corp. - Key offerings
Microsoft Corp. - Segment focus
SWOT
14.11 monday.com Ltd.
monday.com Ltd. - Overview
monday.com Ltd. - Product / Service
monday.com Ltd. - Key news
monday.com Ltd. - Key offerings
SWOT
14.12 Oracle Corp.
Oracle Corp. - Overview
Oracle Corp. - Business segments
Oracle Corp. - Key news
Oracle Corp. - Key offerings
Oracle Corp. - Segment focus
SWOT
14.13 Salesforce Inc.
Salesforce Inc. - Overview
Salesforce Inc. - Product / Service
Salesforce Inc. - Key news
Salesforce Inc. - Key offerings
SWOT
14.14 SAP SE
SAP SE - Overview
SAP SE - Business segments
SAP SE - Key news
SAP SE - Key offerings
SAP SE - Segment focus
SWOT
14.15 SugarCRM Inc.
SugarCRM Inc. - Overview
SugarCRM Inc. - Product / Service
SugarCRM Inc. - Key offerings
SWOT
14.16 The Pipedrive Services
The Pipedrive Services - Overview
The Pipedrive Services - Product / Service
The Pipedrive Services - Key offerings
SWOT
14.17 Zendesk Inc.
Zendesk Inc. - Overview
Zendesk Inc. - Product / Service
Zendesk Inc. - Key offerings
SWOT
14.18 Zoho Corp. Pvt. Ltd.
Zoho Corp. Pvt. Ltd. - Overview
Zoho Corp. Pvt. Ltd. - Product / Service
Zoho Corp. Pvt. Ltd. - Key news
Zoho Corp. Pvt. Ltd. - Key offerings
SWOT
15 Appendix
15.1 Scope of the report
15.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
15.3 Currency conversion rates for US$
Currency conversion rates for US$
15.4 Research methodology
Research methodology
15.5 Data procurement
Information sources
15.6 Data validation
Data validation
15.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
15.8 Data synthesis
Data synthesis
15.9 360 degree market analysis
360 degree market analysis
15.10 List of abbreviations
List of abbreviations
List of Exhibits
Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits 6: Executive Summary - Chart on Market Segmentation by Type
Exhibits 7: Executive Summary - Chart on Market Segmentation by End-user
Exhibits 8: Executive Summary - Chart on Incremental Growth
Exhibits 9: Executive Summary - Data Table on Incremental Growth
Exhibits 10: Executive Summary - Chart on Company Market Positioning
Exhibits 11: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 12: Overview on criticality of inputs and factors of differentiation
Exhibits 13: Overview on factors of disruption
Exhibits 14: Impact of drivers and challenges in 2024 and 2029
Exhibits 15: Parent Market
Exhibits 16: Data Table on - Parent Market
Exhibits 17: Market characteristics analysis
Exhibits 18: Value chain analysis
Exhibits 19: Offerings of companies included in the market definition
Exhibits 20: Market segments
Exhibits 21: Chart on Global - Market size and forecast 2024-2029 ($ million)
Exhibits 22: Data Table on Global - Market size and forecast 2024-2029 ($ million)
Exhibits 23: Chart on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits 24: Data Table on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits 25: Historic Market Size - Data Table on Global AI Powered CRM Platform Market 2019 - 2023 ($ million)
Exhibits 26: Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
Exhibits 27: Historic Market Size - Type Segment 2019 - 2023 ($ million)
Exhibits 28: Historic Market Size - End-user Segment 2019 - 2023 ($ million)
Exhibits 29: Historic Market Size - Geography Segment 2019 - 2023 ($ million)
Exhibits 30: Historic Market Size - Country Segment 2019 - 2023 ($ million)
Exhibits 31: Five forces analysis - Comparison between 2024 and 2029
Exhibits 32: Bargaining power of buyers - Impact of key factors 2024 and 2029
Exhibits 33: Bargaining power of suppliers - Impact of key factors in 2024 and 2029
Exhibits 34: Threat of new entrants - Impact of key factors in 2024 and 2029
Exhibits 35: Threat of substitutes - Impact of key factors in 2024 and 2029
Exhibits 36: Threat of rivalry - Impact of key factors in 2024 and 2029
Exhibits 37: Chart on Market condition - Five forces 2024 and 2029
Exhibits 38: Chart on Deployment - Market share 2024-2029 (%)
Exhibits 39: Data Table on Deployment - Market share 2024-2029 (%)
Exhibits 40: Chart on Comparison by Deployment
Exhibits 41: Data Table on Comparison by Deployment
Exhibits 42: Chart on Cloud-based - Market size and forecast 2024-2029 ($ million)
Exhibits 43: Data Table on Cloud-based - Market size and forecast 2024-2029 ($ million)
Exhibits 44: Chart on Cloud-based - Year-over-year growth 2024-2029 (%)
Exhibits 45: Data Table on Cloud-based - Year-over-year growth 2024-2029 (%)
Exhibits 46: Chart on On-premises - Market size and forecast 2024-2029 ($ million)
Exhibits 47: Data Table on On-premises - Market size and forecast 2024-2029 ($ million)
Exhibits 48: Chart on On-premises - Year-over-year growth 2024-2029 (%)
Exhibits 49: Data Table on On-premises - Year-over-year growth 2024-2029 (%)
Exhibits 50: Market opportunity by Deployment ($ million)
Exhibits 51: Data Table on Market opportunity by Deployment ($ million)
Exhibits 52: Chart on Type - Market share 2024-2029 (%)
Exhibits 53: Data Table on Type - Market share 2024-2029 (%)
Exhibits 54: Chart on Comparison by Type
Exhibits 55: Data Table on Comparison by Type
Exhibits 56: Chart on Sales and marketing agents - Market size and forecast 2024-2029 ($ million)
Exhibits 57: Data Table on Sales and marketing agents - Market size and forecast 2024-2029 ($ million)
Exhibits 58: Chart on Sales and marketing agents - Year-over-year growth 2024-2029 (%)
Exhibits 59: Data Table on Sales and marketing agents - Year-over-year growth 2024-2029 (%)
Exhibits 60: Chart on Predictive analytics - Market size and forecast 2024-2029 ($ million)
Exhibits 61: Data Table on Predictive analytics - Market size and forecast 2024-2029 ($ million)
Exhibits 62: Chart on Predictive analytics - Year-over-year growth 2024-2029 (%)
Exhibits 63: Data Table on Predictive analytics - Year-over-year growth 2024-2029 (%)
Exhibits 64: Chart on Automated workflows - Market size and forecast 2024-2029 ($ million)
Exhibits 65: Data Table on Automated workflows - Market size and forecast 2024-2029 ($ million)
Exhibits 66: Chart on Automated workflows - Year-over-year growth 2024-2029 (%)
Exhibits 67: Data Table on Automated workflows - Year-over-year growth 2024-2029 (%)
Exhibits 68: Chart on Hyper-personalization - Market size and forecast 2024-2029 ($ million)
Exhibits 69: Data Table on Hyper-personalization - Market size and forecast 2024-2029 ($ million)
Exhibits 70: Chart on Hyper-personalization - Year-over-year growth 2024-2029 (%)
Exhibits 71: Data Table on Hyper-personalization - Year-over-year growth 2024-2029 (%)
Exhibits 72: Chart on Others - Market size and forecast 2024-2029 ($ million)
Exhibits 73: Data Table on Others - Market size and forecast 2024-2029 ($ million)
Exhibits 74: Chart on Others - Year-over-year growth 2024-2029 (%)
Exhibits 75: Data Table on Others - Year-over-year growth 2024-2029 (%)
Exhibits 76: Market opportunity by Type ($ million)
Exhibits 77: Data Table on Market opportunity by Type ($ million)
Exhibits 78: Chart on End-user - Market share 2024-2029 (%)
Exhibits 79: Data Table on End-user - Market share 2024-2029 (%)
Exhibits 80: Chart on Comparison by End-user
Exhibits 81: Data Table on Comparison by End-user
Exhibits 82: Chart on Large enteprises - Market size and forecast 2024-2029 ($ million)
Exhibits 83: Data Table on Large enteprises - Market size and forecast 2024-2029 ($ million)
Exhibits 84: Chart on Large enteprises - Year-over-year growth 2024-2029 (%)
Exhibits 85: Data Table on Large enteprises - Year-over-year growth 2024-2029 (%)
Exhibits 86: Chart on SMEs - Market size and forecast 2024-2029 ($ million)
Exhibits 87: Data Table on SMEs - Market size and forecast 2024-2029 ($ million)
Exhibits 88: Chart on SMEs - Year-over-year growth 2024-2029 (%)
Exhibits 89: Data Table on SMEs - Year-over-year growth 2024-2029 (%)
Exhibits 90: Market opportunity by End-user ($ million)
Exhibits 91: Data Table on Market opportunity by End-user ($ million)
Exhibits 92: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 93: Chart on Market share By Geographical Landscape 2024-2029 (%)
Exhibits 94: Data Table on Market share By Geographical Landscape 2024-2029 (%)
Exhibits 95: Chart on Geographic comparison
Exhibits 96: Data Table on Geographic comparison
Exhibits 97: Chart on North America - Market size and forecast 2024-2029 ($ million)
Exhibits 98: Data Table on North America - Market size and forecast 2024-2029 ($ million)
Exhibits 99: Chart on North America - Year-over-year growth 2024-2029 (%)
Exhibits 100: Data Table on North America - Year-over-year growth 2024-2029 (%)
Exhibits 101: Chart on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits 102: Data Table on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits 103: Chart on Europe - Year-over-year growth 2024-2029 (%)
Exhibits 104: Data Table on Europe - Year-over-year growth 2024-2029 (%)
Exhibits 105: Chart on APAC - Market size and forecast 2024-2029 ($ million)
Exhibits 106: Data Table on APAC - Market size and forecast 2024-2029 ($ million)
Exhibits 107: Chart on APAC - Year-over-year growth 2024-2029 (%)
Exhibits 108: Data Table on APAC - Year-over-year growth 2024-2029 (%)
Exhibits 109: Chart on South America - Market size and forecast 2024-2029 ($ million)
Exhibits 110: Data Table on South America - Market size and forecast 2024-2029 ($ million)
Exhibits 111: Chart on South America - Year-over-year growth 2024-2029 (%)
Exhibits 112: Data Table on South America - Year-over-year growth 2024-2029 (%)
Exhibits 113: Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Exhibits 114: Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Exhibits 115: Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits 116: Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits 117: Chart on US - Market size and forecast 2024-2029 ($ million)
Exhibits 118: Data Table on US - Market size and forecast 2024-2029 ($ million)
Exhibits 119: Chart on US - Year-over-year growth 2024-2029 (%)
Exhibits 120: Data Table on US - Year-over-year growth 2024-2029 (%)
Exhibits 121: Chart on China - Market size and forecast 2024-2029 ($ million)
Exhibits 122: Data Table on China - Market size and forecast 2024-2029 ($ million)
Exhibits 123: Chart on China - Year-over-year growth 2024-2029 (%)
Exhibits 124: Data Table on China - Year-over-year growth 2024-2029 (%)
Exhibits 125: Chart on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits 126: Data Table on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits 127: Chart on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 128: Data Table on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 129: Chart on UK - Market size and forecast 2024-2029 ($ million)
Exhibits 130: Data Table on UK - Market size and forecast 2024-2029 ($ million)
Exhibits 131: Chart on UK - Year-over-year growth 2024-2029 (%)
Exhibits 132: Data Table on UK - Year-over-year growth 2024-2029 (%)
Exhibits 133: Chart on India - Market size and forecast 2024-2029 ($ million)
Exhibits 134: Data Table on India - Market size and forecast 2024-2029 ($ million)
Exhibits 135: Chart on India - Year-over-year growth 2024-2029 (%)
Exhibits 136: Data Table on India - Year-over-year growth 2024-2029 (%)
Exhibits 137: Chart on Canada - Market size and forecast 2024-2029 ($ million)
Exhibits 138: Data Table on Canada - Market size and forecast 2024-2029 ($ million)
Exhibits 139: Chart on Canada - Year-over-year growth 2024-2029 (%)
Exhibits 140: Data Table on Canada - Year-over-year growth 2024-2029 (%)
Exhibits 141: Chart on Japan - Market size and forecast 2024-2029 ($ million)
Exhibits 142: Data Table on Japan - Market size and forecast 2024-2029 ($ million)
Exhibits 143: Chart on Japan - Year-over-year growth 2024-2029 (%)
Exhibits 144: Data Table on Japan - Year-over-year growth 2024-2029 (%)
Exhibits 145: Chart on France - Market size and forecast 2024-2029 ($ million)
Exhibits 146: Data Table on France - Market size and forecast 2024-2029 ($ million)
Exhibits 147: Chart on France - Year-over-year growth 2024-2029 (%)
Exhibits 148: Data Table on France - Year-over-year growth 2024-2029 (%)
Exhibits 149: Chart on Brazil - Market size and forecast 2024-2029 ($ million)
Exhibits 150: Data Table on Brazil - Market size and forecast 2024-2029 ($ million)
Exhibits 151: Chart on Brazil - Year-over-year growth 2024-2029 (%)
Exhibits 152: Data Table on Brazil - Year-over-year growth 2024-2029 (%)
Exhibits 153: Chart on South Korea - Market size and forecast 2024-2029 ($ million)
Exhibits 154: Data Table on South Korea - Market size and forecast 2024-2029 ($ million)
Exhibits 155: Chart on South Korea - Year-over-year growth 2024-2029 (%)
Exhibits 156: Data Table on South Korea - Year-over-year growth 2024-2029 (%)
Exhibits 157: Market opportunity By Geographical Landscape ($ million)
Exhibits 158: Data Tables on Market opportunity By Geographical Landscape ($ million)
Exhibits 159: Impact of drivers and challenges in 2024 and 2029
Exhibits 160: Overview on criticality of inputs and factors of differentiation
Exhibits 161: Overview on factors of disruption
Exhibits 162: Impact of key risks on business
Exhibits 163: Companies covered
Exhibits 164: Company ranking index
Exhibits 165: Matrix on companies position and classification
Exhibits 166: ActiveCampaign LLC - Overview
Exhibits 167: ActiveCampaign LLC - Product / Service
Exhibits 168: ActiveCampaign LLC - Key offerings
Exhibits 169: SWOT
Exhibits 170: Adobe Inc. - Overview
Exhibits 171: Adobe Inc. - Business segments
Exhibits 172: Adobe Inc. - Key news
Exhibits 173: Adobe Inc. - Key offerings
Exhibits 174: Adobe Inc. - Segment focus
Exhibits 175: SWOT
Exhibits 176: Copper CRM Inc. - Overview
Exhibits 177: Copper CRM Inc. - Product / Service
Exhibits 178: Copper CRM Inc. - Key offerings
Exhibits 179: SWOT
Exhibits 180: CREATIO EMEA Ltd. - Overview
Exhibits 181: CREATIO EMEA Ltd. - Product / Service
Exhibits 182: CREATIO EMEA Ltd. - Key offerings
Exhibits 183: SWOT
Exhibits 184: Freshworks Inc. - Overview
Exhibits 185: Freshworks Inc. - Product / Service
Exhibits 186: Freshworks Inc. - Key offerings
Exhibits 187: SWOT
Exhibits 188: HubSpot Inc. - Overview
Exhibits 189: HubSpot Inc. - Product / Service
Exhibits 190: HubSpot Inc. - Key news
Exhibits 191: HubSpot Inc. - Key offerings
Exhibits 192: SWOT
Exhibits 193: Microsoft Corp. - Overview
Exhibits 194: Microsoft Corp. - Business segments
Exhibits 195: Microsoft Corp. - Key news
Exhibits 196: Microsoft Corp. - Key offerings
Exhibits 197: Microsoft Corp. - Segment focus
Exhibits 198: SWOT
Exhibits 199: monday.com Ltd. - Overview
Exhibits 200: monday.com Ltd. - Product / Service
Exhibits 201: monday.com Ltd. - Key news
Exhibits 202: monday.com Ltd. - Key offerings
Exhibits 203: SWOT
Exhibits 204: Oracle Corp. - Overview
Exhibits 205: Oracle Corp. - Business segments
Exhibits 206: Oracle Corp. - Key news
Exhibits 207: Oracle Corp. - Key offerings
Exhibits 208: Oracle Corp. - Segment focus
Exhibits 209: SWOT
Exhibits 210: Salesforce Inc. - Overview
Exhibits 211: Salesforce Inc. - Product / Service
Exhibits 212: Salesforce Inc. - Key news
Exhibits 213: Salesforce Inc. - Key offerings
Exhibits 214: SWOT
Exhibits 215: SAP SE - Overview
Exhibits 216: SAP SE - Business segments
Exhibits 217: SAP SE - Key news
Exhibits 218: SAP SE - Key offerings
Exhibits 219: SAP SE - Segment focus
Exhibits 220: SWOT
Exhibits 221: SugarCRM Inc. - Overview
Exhibits 222: SugarCRM Inc. - Product / Service
Exhibits 223: SugarCRM Inc. - Key offerings
Exhibits 224: SWOT
Exhibits 225: The Pipedrive Services - Overview
Exhibits 226: The Pipedrive Services - Product / Service
Exhibits 227: The Pipedrive Services - Key offerings
Exhibits 228: SWOT
Exhibits 229: Zendesk Inc. - Overview
Exhibits 230: Zendesk Inc. - Product / Service
Exhibits 231: Zendesk Inc. - Key offerings
Exhibits 232: SWOT
Exhibits 233: Zoho Corp. Pvt. Ltd. - Overview
Exhibits 234: Zoho Corp. Pvt. Ltd. - Product / Service
Exhibits 235: Zoho Corp. Pvt. Ltd. - Key news
Exhibits 236: Zoho Corp. Pvt. Ltd. - Key offerings
Exhibits 237: SWOT
Exhibits 238: Inclusions checklist
Exhibits 239: Exclusions checklist
Exhibits 240: Currency conversion rates for US$
Exhibits 241: Research methodology
Exhibits 242: Information sources
Exhibits 243: Data validation
Exhibits 244: Validation techniques employed for market sizing
Exhibits 245: Data synthesis
Exhibits 246: 360 degree market analysis
Exhibits 247: List of abbreviations

Executive Summary

The following companies are recognized as the key players in the global AI powered CRM platform market: ActiveCampaign LLC, Adobe Inc., ClickUp, Copper CRM Inc., CREATIO EMEA Ltd., Freshworks Inc., HubSpot Inc., Insightly Inc., Microsoft Corp., monday.com Ltd., Odoo SA, Oracle Corp., Salesforce Inc., SAP SE, ServiceNow Inc., SugarCRM Inc., The Pipedrive Services, Zendesk Inc., and Zoho Corp. Pvt. Ltd..

Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is proliferation of generative AI and embedded copilots."

According to the report, one of the major drivers for this market is the imperative for hyper-personalization and enhanced customer experience.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • ActiveCampaign LLC
  • Adobe Inc.
  • ClickUp
  • Copper CRM Inc.
  • CREATIO EMEA Ltd.
  • Freshworks Inc.
  • HubSpot Inc.
  • Insightly Inc.
  • Microsoft Corp.
  • monday.com Ltd.
  • Odoo SA
  • Oracle Corp.
  • Salesforce Inc.
  • SAP SE
  • ServiceNow Inc.
  • SugarCRM Inc.
  • The Pipedrive Services
  • Zendesk Inc.
  • Zoho Corp. Pvt. Ltd.

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