Credit Card Collection Service Market Report 2025

The credit card collection service market size has grown strongly in recent years. It will grow from $2.83 billion in 2024 to $2.97 billion in 2025 at a compound annual growth rate (CAGR) of 5.4%. The growth in the historic period was driven by factors such as the rising preference for cloud-based debt collection platforms, expanding financial inclusion and access to credit, increasing regulatory emphasis on ethical debt recovery, heightened awareness of credit score implications, and greater adoption of omnichannel communication methods.

The credit card collection service market size is expected to see strong growth in the next few years. It will grow to $3.55 billion in 2029 at a compound annual growth rate (CAGR) of 5%. In the forecast period, growth is expected to be fueled by the rising volume of consumer debt, increased credit card usage, greater reliance on digital payment methods, a growing number of credit card defaults, and an intensified focus on improving recovery rates. Key trends anticipated include the integration of cloud-based platforms, the development of predictive analytics tools, the use of technology-driven omnichannel communication systems, the adoption of robotic process automation, and advancements in natural language processing.

The growing volume of consumer debt, driven by rising living costs and increased borrowing, is expected to fuel the expansion of the credit card collection service market. Consumer debt refers to unpaid financial obligations individuals take on through borrowing for personal consumption, such as goods and services. As living expenses continue to outpace income growth, more individuals are relying on credit to cover daily needs. Credit card collection services play a crucial role in managing this debt by recovering overdue payments on behalf of creditors, encouraging timely repayments, and reducing the risk of prolonged delinquency. For example, in 2025, the Federal Reserve Bank of New York reported that total household debt in the U.S. rose by $167 billion to $18.2 trillion in the first quarter. This surge in consumer debt is contributing to the growth of the credit card collection service market.

Companies in the credit card collection service industry are increasingly adopting innovative solutions, such as cloud-based software platforms, to enhance operational efficiency, automate debt recovery, and improve customer engagement. Cloud-based platforms are internet-hosted applications that allow remote access to data, tools, and processes without on-site infrastructure, offering scalability, real-time updates, and greater accessibility. For instance, in October 2024, Neowise Technologies Private Limited, an India-based fintech company, launched AI-driven debt collection SaaS tools designed to streamline recovery workflows and boost collection success rates. These tools leverage predictive analytics, personalized outreach, and omnichannel communication to achieve higher recovery rates, cost savings, and improved customer experiences, while enabling empathetic and compliant interactions with debtors at scale.

In August 2024, DebtStream Ltd., a UK-based fintech firm, partnered with Acquired Limited to enhance the digital debt collection payment process. The collaboration introduced flexible, seamless, and digitally enabled payment solutions aimed at increasing recovery rates while improving customer convenience and engagement. Acquired Limited is a UK-based consumer banking company specializing in credit card collection services.

Major players in the credit card collection service market are Transworld Systems Inc., Encore Capital Group Inc., Midland Credit Management Inc., Allied International Credit, I.C. System Inc., Sunrise Credit Services Inc., Zwicker & Associates PC, The CBE Group Inc., Radius Global Solutions LLC., TrueAccord Corp., ARS National Services Inc., AmSher Collection Services Inc., CCS Collections, Optio Solutions LLC., Collection Bureau of America Ltd., AllianceOne Receivables Management Inc., Debt Care Enterprises Pvt Ltd., DiRecManagement Inc., Portfolio Recovery Associates LLC., Fidelity Creditor Service Inc., Maxim Credit Management Services, and Merchants Adjustment Service Inc.

North America was the largest region in the credit card collection service market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in credit card collection service report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the credit card collection service market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report’s recommendations and conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The rapid escalation of U.S. tariffs and the resulting trade tensions in spring 2025 are significantly impacting the financial sector, particularly in investment strategies and risk management. Heightened tariffs have fueled market volatility, prompting cautious behavior among institutional investors and increasing demand for hedging instruments. Banks and asset managers are facing higher costs associated with cross-border transactions, as tariffs disrupt global supply chains and dampen corporate earnings, key drivers of equity market performance. Insurance companies, meanwhile, are grappling with increased claims risks tied to supply chain disruptions and trade-related business losses. Additionally, reduced consumer spending and weakened export demand are constraining credit growth and investment appetite. The sector must now prioritize diversification, digital transformation, and robust scenario planning to navigate the heightened economic uncertainty and protect profitability.

Credit card collection service is a specialized debt recovery process aimed at recovering unpaid amounts from individuals or entities that have defaulted on their credit card payments. This process typically includes systematic communication with the debtor, evaluation of their payment history, and the use of legally and regulatory-compliant methods to secure repayment.

The primary types of credit card collection services are door-to-door collection and telephone collection. Door-to-door collection is a traditional recovery method where agents visit debtors in person to collect outstanding dues directly. These services operate under various payment models, including one-time payments, contingency fees, subscriptions, flat rates, and performance-based fees. They are delivered through multiple approaches, such as traditional, digital, third-party, in-house, and legal collections, with deployment options spanning on-premises and cloud-based systems. The services cater to a broad range of end users, including banks, financial institutions, retail businesses, healthcare providers, and others.

The credit card collection service market research report is one of a series of new reports that provides credit card collection service market statistics, including the credit card collection service industry's global market size, regional shares, competitors with the credit card collection service market share, detailed credit card collection service market segments, market trends and opportunities, and any further data you may need to thrive in the credit card collection service market. This credit card collection service market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The credit card collection service market includes revenues earned by entities by providing services such as skip tracing, debt notification and reminders, and legal action management. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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