Business-to-Business (B2B) Debt Collection Service Market Report 2025

The business-to-business (B2B) debt collection service market size has grown strongly in recent years. It will grow from $9.4 billion in 2024 to $10.04 billion in 2025 at a compound annual growth rate (CAGR) of 6.6%. The growth during the historic period can be attributed to the increasing need for cash flow optimization within enterprises, greater adoption of credit-based trade agreements, rising financial pressures on small and medium enterprises, an increase in delayed payments across various industries, and growing complexities in cross-border trade impacting receivables.

The business-to-business (B2B) debt collection service market size is expected to see strong growth in the next few years. It will grow to $12.86 billion in 2029 at a compound annual growth rate (CAGR) of 6.4%. In the forecast period, growth is expected to be driven by the growing integration of AI into debt recovery processes, heightened demand for automation in collection services, rising default rates amid economic uncertainties, increased regulatory emphasis on debt transparency, and the expansion of digital B2B transactions necessitating efficient collections. Key trends include advancements in predictive analytics for debt collection, the development of omnichannel communication strategies, innovations in cloud-based collection platforms, progress in ethical and transparent recovery practices, and the emergence of AI-driven decision-making tools.

The increasing consumer debt is expected to drive growth in the business-to-business (B2B) debt collection service market. Consumer debt refers to the amount owed by individuals using credit for purchases such as vehicles, education, or everyday goods. Rising living costs have led to greater reliance on credit to cover daily expenses. B2B debt collection services assist businesses by professionally pursuing and resolving unpaid debts from individual customers. For example, the Federal Reserve Bank of New York reported that total household debt increased by $93 billion (0.5%) in the fourth quarter of 2024, reaching $18.04 trillion. Thus, the rise in consumer debt is fueling expansion in the B2B debt collection service market.

Leading companies in the business-to-business (B2B) debt collection service market are adopting innovations such as generative artificial intelligence (AI) to improve customer engagement, automate query handling, boost recovery rates, and streamline communication while lowering operational costs. Generative AI produces new content, such as text or images, by learning from data patterns, enabling machines to create human-like responses. For instance, in November 2024, PAIR Finance, a Germany-based fintech, launched a generative AI tool powered by Llama 3 to enhance customer service. Since 2018, PAIR has utilized AI and behavioral science to personalize out-of-court solutions and increase recovery rates. The new system autonomously manages 92% of first-level queries, including installment requests and disputes, while forwarding complex cases to human agents for personalized assistance, reducing costs and improving user experience.

In March 2025, Perfios Software Solutions Pvt. Ltd., an India-based software firm, acquired CreditNirvana for an undisclosed amount. This acquisition enhances Perfios’s debt recovery capabilities by integrating AI-driven automation and predictive analytics into its platform, strengthening its end-to-end product suite to help financial institutions improve collections and reduce delinquencies. CreditNirvana specializes in AI-powered debt management and collection solutions and is based in India.

Major players in the business-to-business (B2B) debt collection service market are Fidelity National Information Services Inc., Equifax Inc., TransUnion LLC, Transworld Systems Inc., Dun & Bradstreet Holdings Inc., Experian plc, Encore Capital Group Inc., PRA Group Inc., Compagnie Française d’Assurance pour le Commerce Extérieur (Coface), IC System Inc., TrueAccord Corp., AG Adjustments Ltd., Atradius Collections BV, Credit Mediators Inc., Rocket Receivables, Prestige Services Inc., Ross Stuart & Dawson Inc., Moody’s Analytics Inc., Euler Hermes Group SA, and The Kaplan Group Inc.

North America was the largest region in the business-to-business (B2B) debt collection service market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in business-to-business (B2B) debt collection services report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the business-to-business (B2B) debt collection services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report’s recommendations and conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The rapid escalation of U.S. tariffs and the resulting trade tensions in spring 2025 are significantly impacting the financial sector, particularly in investment strategies and risk management. Heightened tariffs have fueled market volatility, prompting cautious behavior among institutional investors and increasing demand for hedging instruments. Banks and asset managers are facing higher costs associated with cross-border transactions, as tariffs disrupt global supply chains and dampen corporate earnings, key drivers of equity market performance. Insurance companies, meanwhile, are grappling with increased claims risks tied to supply chain disruptions and trade-related business losses. Additionally, reduced consumer spending and weakened export demand are constraining credit growth and investment appetite. The sector must now prioritize diversification, digital transformation, and robust scenario planning to navigate the heightened economic uncertainty and protect profitability.

Business-to-business (B2B) debt collection service involves a company (the creditor) engaging a third-party agency or firm to recover unpaid invoices or outstanding debts from other businesses (the debtors). These services focus on commercial transactions and encompass negotiation, legal processes, and communication strategies designed to secure payment while preserving business relationships.

The primary service types within B2B debt collection include on-demand debt collection, contingency debt collection, flat fee debt collection, and debt recovery management. On-demand debt collection offers a flexible, technology-enabled solution that allows businesses to recover unpaid invoices as needed, without long-term contracts, leveraging digital tools for greater speed and efficiency. These services cover various debt categories, including commercial debt, consumer debt, medical debt, and student loan debt, and cater to organizations of all sizes - from small and medium enterprises to large corporations. They serve diverse industries such as financial services, telecommunications, healthcare, retail, government, and energy and utilities, and are utilized by banks, credit companies, government agencies, and retailers.

The business-to-business (B2B) debt collection service market research report is one of a series of new reports that provides business-to-business (B2B) debt collection service market statistics, including the business-to-business (B2B) debt collection service industry global market size, regional shares, competitors with the business-to-business (B2B) debt collection service market share, detailed business-to-business (B2B) debt collection service market segments, market trends, and opportunities, and any further data you may need to thrive in the Business-to-business (B2B) debt collection service industry. This business-to-business (B2B) debt collection service market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The business-to-business (B2B) debt collection services market includes revenues earned by entities by providing services such as recovering overdue invoices from commercial clients, negotiating payment plans and settlements between businesses, providing credit risk assessment and monitoring solutions, initiating legal action for unresolved debts, and offering outsourced accounts receivable management to improve cash flow and reduce delinquencies. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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