The artificial intelligence (AI)-enhanced product review moderation market size is expected to see exponential growth in the next few years. It will grow to $5.1 billion in 2029 at a compound annual growth rate (CAGR) of 21.7%. The growth in the forecast period can be attributed to rising demand for reliable and authentic online reviews, increasing volumes of user-generated product feedback, and a growing emphasis on strengthening brand reputation and customer trust. Key trends in the forecast period include advancements in natural language processing, development of sophisticated sentiment analysis algorithms, innovation in multilingual moderation capabilities, integration of AI with real-time content filtering, and progress in adaptive learning models to address evolving review patterns.
The rising popularity of online shopping is fueling growth in the AI-enhanced product review moderation market. Increasing consumer preference for convenient, informed purchases drives the demand for tools that streamline review analysis. AI-enhanced moderation improves online shopping by automatically evaluating customer feedback, highlighting key product features, and providing sentiment insights. This reduces the effort required to assess reviews and increases purchase confidence. For instance, in February 2025, the United States Census Bureau reported that total e-commerce sales in 2024 reached $1.19 trillion, an 8.1% increase from 2023, reflecting heightened online shopping activity and the need for reliable review moderation.
Companies are leveraging AI to create more intuitive review experiences. AI-generated summary paragraphs condense multiple customer reviews into concise insights, highlighting overall sentiment and frequently mentioned product features. For example, in December 2023, Amazon.com introduced an AI-generated review highlight feature on product pages, allowing shoppers to quickly understand key strengths and weaknesses without reading numerous individual reviews.
In May 2023, Mozilla Corporation acquired Fakespot, a US-based AI company specializing in review moderation. Mozilla plans to integrate Fakespot’s technology into Firefox to help users identify fake reviews, ensuring safer, more trustworthy online shopping experiences.
Major players in the artificial intelligence (ai)-enhanced product review moderation market are Amazon.com Inc., Google LLC, Microsoft Corporation, Qualtrics International Inc., Runtime Collective Limited, TaskUs Inc., Sprinklr Inc., Yext Inc., Bazaarvoice Inc., Trustpilot Group plc, Hive AI Inc., Reputation.com Inc., Persado Inc., Persado Inc., Futurism Technologies Inc., Besedo AB, BrandBastion Oy, Clarifai Inc., BrandBastion, Cogito Tech LLC, Sightengine Inc.
North America was the largest region in the artificial intelligence (AI)-enhanced product review moderation market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in artificial intelligence (AI)-enhanced product review moderation report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the artificial intelligence (AI)-enhanced product review moderation market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report’s Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.
The rapid escalation of U.S. tariffs and the resulting trade tensions in spring 2025 are significantly impacting the information technology sector, particularly in hardware manufacturing, data infrastructure, and software deployment. Higher duties on imported semiconductors, circuit boards, and networking equipment have raised production and operational costs for tech firms, cloud service providers, and data centers. Companies relying on globally sourced components for laptops, servers, and consumer electronics are facing longer lead times and increased pricing pressures. In parallel, tariffs on specialized software tools and retaliatory measures from key international markets have disrupted global IT supply chains and reduced overseas demand for U.S.-developed technologies. To navigate these challenges, the sector is accelerating investments in domestic chip fabrication, diversifying supplier bases, and adopting AI-driven automation to enhance operational resilience and cost efficiency.
AI-enhanced product review moderation involves leveraging artificial intelligence algorithms to automatically analyze, filter, and manage user-generated reviews on e-commerce platforms or review websites. Its main goal is to verify the authenticity and relevance of reviews, ensure compliance with community standards, and identify spam, offensive content, or fake feedback. This enhances customer trust, platform credibility, and overall user experience.
The key components of AI-enhanced product review moderation include software and services. The software consists of AI-driven platforms that use machine learning and natural language processing to detect inappropriate or fraudulent reviews, ensuring reliable feedback. These platforms can be deployed on-premises or via cloud solutions and cater to organizations of varying sizes, from SMEs to large enterprises. Applications span e-commerce, retail, hospitality, consumer electronics, and more, serving end users such as online marketplaces, brand websites, and third-party platforms.
The artificial intelligence (AI)-enhanced product review moderation market research report is one of a series of new reports that provides artificial intelligence (AI)-enhanced product review moderation market statistics, including artificial intelligence (AI)-enhanced product review moderation industry global market size, regional shares, competitors with a artificial intelligence (AI)-enhanced product review moderation market share, detailed artificial intelligence (AI)-enhanced product review moderation market segments, market trends and opportunities, and any further data you may need to thrive in the artificial intelligence (AI)-enhanced product review moderation industry. This artificial intelligence (AI)-enhanced product review moderation market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The artificial intelligence (AI)-enhanced product review moderation market consists of revenues earned by entities by providing services such as automated review analysis, fraud detection, sentiment analysis, customer feedback management, and content compliance monitoring. The market value includes the value of related goods sold by the service provider or included within the service offering. The artificial intelligence (AI)-enhanced product review moderation market also includes sales of sentiment analysis engines, fraudulent review detection systems, spam detection tools, profanity and inappropriate content filters, and compliance and policy enforcement tools. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
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Table of Contents
Executive Summary
Artificial Intelligence (AI)-Enhanced Product Review Moderation Global Market Report 2025 provides strategists, marketers and senior management with the critical information they need to assess the market.This report focuses on artificial intelligence (ai)-enhanced product review moderation market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
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Description
Where is the largest and fastest growing market for artificial intelligence (ai)-enhanced product review moderation? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The artificial intelligence (ai)-enhanced product review moderation market global report answers all these questions and many more.The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include: the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Report Scope
Markets Covered:
1) By Component: Software; Services2) By Deployment Mode: Cloud; on-Premises
3) By Enterprise Size: Small and Medium Enterprises; Large Enterprises
4) By Application: Electronic-Commerce; Retail; Hospitality; Consumer Electronics; Other Applications
5) By End-User: Online Marketplaces; Brand Websites; Third-Party Platforms; Other End-Users
Subsegments:
1) By Software: Sentiment Analysis Tools; Natural Language Processing Solutions; Automated Review Filtering Systems; Reputation Management Platforms; Fraudulent Review Detection Solutions2) By Services: Managed Services; Consulting Services; Integration and Implementation Services; Support and Maintenance Services
Companies Mentioned: Amazon.com Inc.; Google LLC; Microsoft Corporation; Qualtrics International Inc.; Runtime Collective Limited; TaskUs Inc.; Sprinklr Inc.; Yext Inc.; Bazaarvoice Inc.; Trustpilot Group plc; Hive AI Inc.; Reputation.com Inc.; Persado Inc.; Persado Inc.; Futurism Technologies Inc.; Besedo AB; BrandBastion Oy; Clarifai Inc.; BrandBastion; Cogito Tech LLC; Sightengine Inc.
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain.
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time Series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita.
Data Segmentation: Country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery Format: PDF, Word and Excel Data Dashboard.
Companies Mentioned
The companies featured in this Artificial Intelligence (AI)-Enhanced Product Review Moderation market report include:- Amazon.com Inc.
- Google LLC
- Microsoft Corporation
- Qualtrics International Inc.
- Runtime Collective Limited
- TaskUs Inc.
- Sprinklr Inc.
- Yext Inc.
- Bazaarvoice Inc.
- Trustpilot Group plc
- Hive AI Inc.
- Reputation.com Inc.
- Persado Inc.
- Persado Inc.
- Futurism Technologies Inc.
- Besedo AB
- BrandBastion Oy
- Clarifai Inc.
- BrandBastion
- Cogito Tech LLC
- Sightengine Inc.
Table Information
Report Attribute | Details |
---|---|
No. of Pages | 250 |
Published | October 2025 |
Forecast Period | 2025 - 2029 |
Estimated Market Value ( USD | $ 2.33 Billion |
Forecasted Market Value ( USD | $ 5.1 Billion |
Compound Annual Growth Rate | 21.7% |
Regions Covered | Global |
No. of Companies Mentioned | 21 |