Strategic Intelligence: Digital Banking

This report provides an in-depth analysis of the global digital banking market. It explores how changing consumer preferences, regulatory developments, and rapid technological innovation are transforming the competitive landscape. The report maps the digital banking value chain across six core segments, including compliance foundations, modern core platforms, digital experience hubs, operational infrastructure, embedded finance, and lifestyle ecosystems. The report will help financial institutions align their strategies with emerging customer needs, evaluate digital investments, and identify new opportunities for growth and retention.

Digital banking is no longer a supplementary channel. It has become the foundation of modern financial services. By combining advanced technologies with evolving customer expectations, digital banking enables seamless, accessible, and highly personalized banking experiences. This transformation is occurring at speed and on a global scale, with the sector expected to grow at a compound annual growth rate of 11.3%, reaching $16.2 trillion by 2030. Key drivers include the expansion of mobile adoption, automation powered by AI, cloud-based infrastructure, and the rapid rise of embedded finance.

Report Scope

• 71% of global consumers prefer digital channels such as mobile apps or online banking for routine financial activities.
• Mass affluent customers are highly engaged with digital banking but still rely on branches for complex or high-value services such as mortgage applications.
• Traditional banks are losing ground to fintechs and neobanks that offer faster, more intuitive, and highly personalized digital experiences.
• Embedded finance and artificial intelligence are key areas for banks seeking to improve net promoter scores and increase product cross-sell.

Reasons to Buy

• Understand how digital banking is transforming financial services from both front-end user interfaces and back-end infrastructure.
• Access consumer behavior data from the analyst’s proprietary surveying to support digital strategy and product design.
• Identify key areas of disruption across the digital banking value chain and assess where innovation and investment are most needed.
• Benchmark leading institutions and technology providers to evaluate emerging threats and potential partners.
• Use market forecasts, competitive analysis, and customer data to inform strategic planning and business development.