Quick Service Restaurant IT Global Market Report 2025

The quick service restaurant information technology (IT) market size has grown rapidly in recent years. It will grow from $22.45 billion in 2024 to $24.82 billion in 2025 at a compound annual growth rate (CAGR) of 10.5%. The growth in the historic period can be attributed to rising use of digital menu boards, greater reliance on online ordering platforms, adoption of kitchen display systems, increasing demand for customer loyalty programs, and expansion of mobile app-based ordering.

The quick service restaurant information technology (IT) market size is expected to see rapid growth in the next few years. It will grow to $36.58 billion in 2029 at a compound annual growth rate (CAGR) of 10.2%. The growth in the forecast period can be attributed to rising demand for contactless ordering and payment, increasing focus on operational efficiency, expansion of digital delivery platforms, growing need for customer engagement solutions, higher investments in cybersecurity, and growth of multi-channel ordering systems. Key trends in the forecast period include advancements in mobile ordering platforms, development of AI-powered customer analytics, innovations in contactless payment solutions, progress in cloud-based kitchen management systems, and development of Internet of Things-enabled smart kitchen devices.

The growing deployment of self-service kiosks has propelled the growth of the quick service restaurant IT market during the historic period. Self-service kiosks are automated systems that allow customers to place orders and make payments without staff assistance, improving speed and accuracy. Adoption is driven by operational efficiency gains, including reduced wait times and streamlined workflows during peak periods. Quick service restaurant IT supports kiosks by integrating point-of-sale systems, inventory management, and data analytics. For example, in June 2024, Glory Global Solutions reported that 78% of QSR customers preferred kiosks over cashiers in 2022, and 82% were more likely to visit a QSR offering kiosks. Therefore, the growing use of self-service kiosks has driven the growth of the quick service restaurant IT market.

Major companies in the quick service restaurant IT market are developing technologies such as AI-powered restaurant management assistants to enhance operational accuracy, decision-making, and workforce productivity. An AI-powered assistant leverages artificial intelligence and voice-interactive technologies to help managers oversee operations such as scheduling, inventory, and quality control, providing real-time insights and automated recommendations. For example, in June 2025, Yum China Holdings, Inc., a China-based restaurant company, launched the Q-Smart assistant. Using AI and natural language processing, the system enables hands-free communication through wearable devices, improving scheduling, inventory, and quality management with real-time insights, proactive alerts, and intelligent decision support.

In April 2025, Qu, a US-based provider of unified commerce and point-of-sale (POS) technology, acquired Fourtop for an undisclosed amount. Through this acquisition, Qu aims to strengthen its technological capabilities in AI-driven operational intelligence and smart kitchen automation, enabling real-time data integration and workflow optimization across multi-unit restaurant operations. Fourtop is a US-based provider of AI-powered restaurant technology solutions that offers offers IT solutions tailored specifically for the Quick Service Restaurant (QSR) industry.

Major companies operating in the quick service restaurant it market are NCR Voyix Corporation, Toast Inc., Lightspeed Commerce Inc., Verifone Systems Inc., Shift4 Payments Inc., Panasonic Corporation, Fujitsu Limited, Zebra Technologies Corporation, PAX Technology Limited, Star Micronics Co. Ltd., SumUp Payments Limited, Heartland Payment Systems LLC, HM Electronics Inc., PAR Technology Corporation, Agilysys NV LLC, LG Corporation (LG Business Solutions), TouchBistro Inc., Clover Network LLC, Epos Now Limited, Wachter Inc., Shenzhen Xinguodu Payment Technology Co. Ltd, QSR Automations LLC, GoFrugal Technologies Pvt. Ltd., SZZT Electronics Co. Ltd., Diebold Nixdorf Inc., NEC Display Solutions of America Inc., Presto Automation Inc., Posist Technologies Pvt. Ltd., SilverWare POS Inc., Delphi Display Systems Inc., Abcom Pty Ltd, Restroworks, Restaurant Service Solutions Inc., Focus POS Systems LLC, Clear Solutions Inc., CAKE Corporation, and Chowly Inc.

North America was the largest region in the quick service restaurant information technology (IT) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the quick service restaurant information technology (IT) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the quick service restaurant information technology (IT) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report’s Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The rapid escalation of U.S. tariffs and the resulting trade tensions in spring 2025 are significantly impacting the information technology sector, particularly in hardware manufacturing, data infrastructure, and software deployment. Higher duties on imported semiconductors, circuit boards, and networking equipment have raised production and operational costs for tech firms, cloud service providers, and data centers. Companies relying on globally sourced components for laptops, servers, and consumer electronics are facing longer lead times and increased pricing pressures. In parallel, tariffs on specialized software tools and retaliatory measures from key international markets have disrupted global IT supply chains and reduced overseas demand for U.S.-developed technologies. To navigate these challenges, the sector is accelerating investments in domestic chip fabrication, diversifying supplier bases, and adopting AI-driven automation to enhance operational resilience and cost efficiency.

The quick service restaurant information technology (IT) market research report is one of a series of new reports that provides quick service restaurant information technology (IT) market statistics, including quick service restaurant information technology (IT) industry global market size, regional shares, competitors with a quick service restaurant information technology (IT) market share, detailed quick service restaurant information technology (IT) market segments, market trends and opportunities, and any further data you may need to thrive in the quick service restaurant information technology (IT) industry. This quick service restaurant information technology (IT) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Quick service restaurant information technology involves the use of digital systems, software, and technology solutions to improve operations, enhance customer experience, and increase efficiency in fast-food and quick-service restaurants. It manages order processing, inventory, payments, kitchen operations, and customer engagement, enabling faster service and data-driven decision-making. It also supports online ordering, mobile applications, and loyalty programs to meet modern consumer expectations.

The main components of quick service restaurant information technology are software, hardware, and services. Software includes digital applications and systems for managing ordering, payments, kitchen operations, staffing, inventory, and overall workflow. It leverages technologies such as traditional systems, cloud-based platforms, mobile applications, self-service kiosks, and point-of-sale systems, and is deployed through on-premises or cloud environments. Applications include order management, inventory management, customer relationship management, payment processing, and other operational functions. End-users include independent and chain quick service restaurants.

The quick service restaurant information technology (IT) market consists of revenues earned by entities by providing services such as point-of-sale (POS) system solutions, digital ordering and payment platforms, kitchen display systems, mobile app development, cloud-based analytics, and loyalty program management. The market value includes the value of related goods sold by the service provider or included within the service offering. The quick service restaurant information technology market also includes sales of self-service kiosks, tablets, printers, barcode scanners, digital menu boards, kitchen display screens, and networking equipment. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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