Course overview
Managers in all sectors, including pharmaceutical, are facing a major challenge : the issue of human error. It's crucial that this risk is fully understood and carefully managed in today’s commercial environment.
It’s a common myth that error is just ‘one of those things’, that it’s part of human behaviour and there’s simply nothing you can do about it. There’s actually a lot you can do both to reduce the incidents of human error and to minimise the effects of those errors that do happen.
It is commonly accepted that human error can contribute to product deviations, quality faults and even costly recalls. That might seem straightforward - but is human error the root cause, or merely a symptom of deeper process and system failures? Does it tell the full story, or is it more complicated than it first appears?
This one-day training course looks in detail at the topic of managing human error, an issue which should be of importance to all managers since they are responsible for the safe operation of their businesses.
Human error can not only damage the organisation's commercial reputation and lead to loss of revenue but, more importantly, errors can lead to accidents, injuries and, potentially, loss of life. The expert trainer will help you identify different ways to review and improve work processes to reduce the chance of human error in your organisation.
Using references to the work of leading academics in the field of human error, international case studies across many industries, including pharmaceutical, will be discussed to help embed the learning; and topics will be introduced both to challenge understanding of the issues and to form the basis of a robust safety management plan.
By attending this training course you will enhance your professional skillset which, in turn, will support your position as a member of your organisation's management team. And, in addition, by providing a valuable insight into the management of human error, this course will improve the performance of your operation, and the company in general.
CPD Hours: 6
Course Content
- Day 1
- Are people always the problem?
- Assumptions
- Selective attention
- Cognitive biases
- Errors and violations
- Organisational failure
- Normalisation of deviance (NoD)
- Communications
- Blame
- Looking ahead - action plans
Speakers
Andy Farrall
Andy Farrall FIIRSM CMIOSH MIIAI MIoL is a chartered safety management consultant and accident investigator with over 16 years’ experience. He is accredited with the Occupational Safety and Health Consultants’ Register (OSHCR) and holds a wide range of professional memberships and qualifications.
His professional experience covers fields as diverse as law enforcement (he was a specialist investigator with two elite law enforcement agencies); emergency services (12 years in the NHS ambulance service - both as emergency crew and as a control room officer); safety management consultancy; accident investigation; and accredited health & safety trainer.
Examples of projects he has been involved in during his varied career include:
- Being invited in 2022 to speak at the IXth International Scientific & Practical Conference on Health & Safety. This online conference, hosted from Warsaw, promoted the best in European safety management techniques to the Ukrainian national workforce. It was delivered on behalf of the Ukraine government.
- Being invited by the Irish National Ambulance Service College to develop, and then present, to their senior ambulance officers and operational paramedics, a series of courses on making critical decision.
- The development and presentation of a specialist safety course for senior managers in the gas engineering sector.
- Conducting a forensic investigation, at the request of defence counsel, into potential safety management failures behind a major building collapse in central London.
- The investigation of a near-fatal accident in which an employee sustained serious crush injuries when struck by a reversing 9.7 tonne telehandler unit.
