Course overview
Root Cause Analysis (RCA) is the process of discovering the root causes of problems to identify solutions. When used with critical thinking, the ability to think clearly and rationally, understanding the logical connection between ideas this provides a highly effective method for identifying the source of faults, failures, decision making, and undesired outcomes for processes. This approach is extremely effective when used by the pharmaceutical and associated healthcare industries to solve problems. In addition, RCA procedures with the application of critical thinking are an increasing focus by regulatory inspectors.
Often organisations waste a great amount of time and money in fixing the symptoms of a problem, rather than the problem itself. Using Critical thinking applied to RCA will enable you to solve problems far quicker, and much more effectively.
This one-day course introduces delegates to different RCA and critical thinking problem-solving tools and techniques which are then applied throughout a series of highly interactive and practical exercises putting these theories into practice to apply a systematic end-to-end process for analysing problems and decision making.
CPD Hours: 6
Course Content
- Day 1
- Background and defining RCA and critical thinking
- Steps in RCA and applying critical thinking
- Preventive and mitigating problems
- Diagnosing RCA
- RCA methodologies
- Critical thinking
Speakers
Laura Brown
Dr Laura Brown is a QA and training consultant in the pharmaceutical industry. She has also worked as an Associate Facilitator at Cranfield School of Management. She has worked in senior management roles for companies including Wellcome, Hoechst Marion Roussel, Good Clinical Research Practices and Phoenix International where she gained extensive experience of problem solving and decision-making using RCA and critical thinking skills. Since completing her MBA Laura has co-authored several books on management including: Strategic Thinking (Be Your Own Strategy Consultant - Demystifying) Strategic Thinking), Developing the Individual, The Ultimate Book of Business Skills and Project Management for the Pharmaceutical Industry.
