This report analyzes SME purchasing behaviors and attitudes within commercial insurance. It covers key areas including insurer selection, distribution channels, purchasing method, and SME knowledge and engagement. The report also examines the purchasing experience, insurance spend, the growing role of embedded insurance, and SME attitudes toward ESG. It provides a comprehensive view of how SMEs interact with insurance products and providers across the journey, highlighting opportunities to improve engagement and delivery.
SMEs are actively engaged in managing their insurance, although knowledge gaps around coverage create friction in the buying process. As a result, businesses prioritize simplicity, transparency, and clear communication. Emerging models such as embedded insurance and increasing ESG awareness are also beginning to shape purchasing decisions, creating opportunities for insurers that can deliver more seamless and accessible experiences.
SMEs are actively engaged in managing their insurance, although knowledge gaps around coverage create friction in the buying process. As a result, businesses prioritize simplicity, transparency, and clear communication. Emerging models such as embedded insurance and increasing ESG awareness are also beginning to shape purchasing decisions, creating opportunities for insurers that can deliver more seamless and accessible experiences.
Report Scope
- Price remains the dominant factor in insurer selection, although SMEs also consider coverage quality, claims experience, and provider reliability when making decisions.
- Purchasing behavior is increasingly hybrid, with digital channels growing in importance, but traditional interactions such as brokers and face-to-face advice continue to play a key role.
- SMEs are actively engaged in managing their insurance, regularly reviewing policies as part of ongoing risk management.
Reasons to Buy
- Provides a comprehensive view of SME purchasing behavior across the full insurance journey, from selection to post-purchase engagement.
- Identifies how SMEs balance price with value, including coverage, claims experience, and insurer reliability.
- Explores the shift toward hybrid distribution, highlighting the roles of both digital channels and traditional broker-led interactions.
- Highlights SME engagement levels and knowledge gaps.
- Pinpoints opportunities to improve the buying experience through clearer communication, transparency, and simpler processes.
- Outlines SME attitudes toward embedded insurance and ESG.
Table of Contents
1. Executive Summary2. SME Attitudes Toward Commercial Insurance
3. Choosing an Insurance Provider
4. Insurance Distribution Channels
5. SME Purchasing Methods
6. SME Knowledge and Engagement
7. Purchase Experience and Opportunities
8. SME Insurance Spend
9. Embedded Insurance
10. SME Attitudes Toward ESG
11. Appendix
