Artificial Intelligence (AI) In Information Technology (IT) Operations Market Global Report 2026

The artificial intelligence (AI) in information technology (IT) operations market size has grown exponentially in recent years. It will grow from $13.56 billion in 2025 to $16.65 billion in 2026 at a compound annual growth rate (CAGR) of 22.7%. The growth in the historic period can be attributed to increasing adoption of AI-driven IT monitoring solutions, growing demand for automated incident identification, rising complexity of IT infrastructure, increasing need for rapid issue resolution, and expanding volumes of operational IT data.

The artificial intelligence (AI) in information technology (IT) operations market size is expected to see exponential growth in the next few years. It will grow to $37.27 billion in 2030 at a compound annual growth rate (CAGR) of 22.3%. The growth in the forecast period can be attributed to growing demand for autonomous IT operations, increasing need for predictive management of system performance, rising adoption of AI-powered root cause identification, expanding demand for intelligent optimization of IT resources, and increasing emphasis on automated remediation capabilities. Major trends in the forecast period include growing adoption of predictive IT incident management, increasing use of automated root cause analysis, rising implementation of intelligent IT capacity optimization, expanding adoption of AI-enabled IT service management, and increasing demand for autonomous IT remediation.

The growing adoption of cloud computing is expected to propel the growth of the artificial intelligence (AI) in information technology (IT) operations market going forward. Cloud computing refers to the on-demand delivery of computing resources, including servers, storage, databases, networking, software, and analytics, through the internet with flexible and scalable access. The adoption of cloud computing is increasing due to the availability of cost-effective IT infrastructure, as organizations can reduce capital expenditures on hardware, data centers, and maintenance by utilizing scalable, pay-as-you-go cloud services that improve operational efficiency and resource utilization. Cloud computing enables AI in IT operations by providing scalable resources and intelligent capabilities that improve automation, data analysis, decision-making, and service efficiency. For instance, in June 2026, according to Eurostat, the Luxembourg-based official statistical office of the European Union, compared with 2023, the share of enterprises using paid cloud computing services in the European Union (EU) increased by 7.42 percentage points in 2025. Therefore, the growing adoption of cloud computing is driving the growth of the artificial intelligence (AI) in information technology (IT) operations market.

Key companies operating in the artificial intelligence (AI) in information technology (IT) operations market are focusing on developing innovative solutions such as AI agent-based security operations platforms to enhance cybersecurity automation, incident detection, threat response efficiency, and IT operational resilience. AI agent-based security operations platforms are advanced AI-driven systems that use autonomous intelligent agents to analyze security data, investigate threats, correlate evidence, automate response actions, and support human analysts in managing cybersecurity incidents, enabling faster decision-making and improved operational efficiency compared with traditional manual security operations processes. For example, in July 2026, Smarttech247, an Ireland-based cybersecurity company, launched an agentic security operations centre (SOC) capability within its VisionX platform for Microsoft security environments. The platform combines AI agents with human security analysts to manage the complete cybersecurity incident lifecycle, including threat detection, investigation, evidence correlation, timeline creation, hypothesis testing, and remediation support. It enables real-time incident visibility, automated containment through pre-approved response actions, and maintains a detailed audit trail of security activities. The solution integrates signals from Microsoft security environments, including Microsoft Sentinel, Defender for Endpoint, cloud, identity, and email, helping organizations across regulated industries such as financial services, healthcare, aviation, manufacturing, and retail strengthen cyber resilience and accelerate security operations.

In May 2024, BMC Software Inc., a US-based enterprise software company, acquired Netreo Incorporated for an undisclosed amount. Through this acquisition, BMC Software, Inc. sought to enhance its BMC Helix platform by incorporating Netreo Incorporated’s capabilities in IT observability, application performance management, network monitoring, and infrastructure management, allowing customers to achieve comprehensive full-stack visibility, enhance IT operations, accelerate automation, and strengthen artificial intelligence-driven operations (AIOps) capabilities. Netreo Incorporated is a US-based IT operations software company specializing in artificial intelligence for IT operations (AIOps).

Major companies operating in the artificial intelligence (AI) in information technology (IT) operations market are Microsoft Corporation, Cisco Systems Inc, Broadcom Inc, International Business Machines Corporation, Hewlett Packard Enterprise Company, ServiceNow Inc, Dell Technologies Inc, HCL Technologies Limited, Open Text Corporation, Atlassian Corporation, SolarWinds Corporation, Dynatrace Inc, Datadog Inc, Elastic N V, PagerDuty Inc, Grafana Labs Inc, ScienceLogic Inc, LogicMonitor Inc, BigPanda Inc, Zabbix LLC, Coroot Inc.

North America was the dominating region in the artificial intelligence (AI) in information technology (IT) operations market in 2025. Asia-Pacific is expected to be the rapidly growing region in the forecast period. The regions covered in the artificial intelligence (AI) in information technology (IT) operations market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the artificial intelligence (AI) in information technology (IT) operations market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The artificial intelligence (AI) in information technology (IT) operations market includes revenues earned by entities by providing services such as AI-powered IT operations platforms, automated workflow management, intelligent incident resolution, predictive maintenance, IT process automation, AI-based operational insights, and service optimization solutions. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

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