+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)
New

2-Day Virtual Seminar - Medical Devices: Developing Effective Post Market Surveillance and Complaint Handling Systems Training Course (ONLINE EVENT: November 12-13, 2026)

  • Training

  • 2 Days
  • Nov 12th 10:00 - Nov 13th 16:00 EST
  • World Compliance Seminar
  • ID: 6290524
This seminar will examine Section 522 of the Federal Food, Drug, and Cosmetic Act (FD&C Act), as well as appropriate articles / Annexes of the EU's MDR, which require manufacturers to conduct postmarket surveillance at the time of approval or clearance or at any time thereafter of certain class II or class III devices. Section 522 is implemented in 21 CFR 822.

This formal postmarket surveillance is the active, systematic, scientifically valid collection, analysis, and interpretation of data or other information about a marketed device. A more generalized post market surveillance / complaint handling is also a requirement under the device CGMPs, 21 CFR 820, -.100 - CAPA, and -.198 - Complaints. Data collected under post-market surveillance helps to address important public health questions on the safety and effectiveness of a device, often resulting in improvements in device design and manufacture. Similar requirement exist in the EU's MDR, as part of the final Clinical Phase"."

Course Content

Day 1
  • FDA postmarket surveillance, PAS requirements, MDRs, complaints, and CAPA
  • Introduction
  • Personal / course information
Session 1 - US FD&C Act Section 522 and 21 CFR 822
“Postmarket Surveillance under Section 522 of the Federal Food, Drug, and Cosmetic Act”, Guidance, dated October 2022
  • 21 CFR 822 - Implementing Sec. 522 of the FD&C Act - The Law / Requirements - Class II and III Devices
  • Break / Q&A
Session 2 - US FDA’s Post Approval Studies (PAS) Requirements
  • PAS Requirements and PMAs
  • PAS Orders
  • PAS Protocols
  • Interim and Final PAS Reports
  • Report Evaluations
  • Break / Q&A
Session 3 - FDA’s Voluntary Summary Malfunction Reports
  • Medical Device Reporting / Adverse Events (MDRs)
  • The Voluntary Summary Malfunction Reports
Session 4 - CAPA / Trending
  • Internal “Complaints” - NCMRs, OOS’
  • External Complaint Handling
  • CAPA Documentation
  • CAPA Trending
Day 2
  • Failure investigation, risk management, human factors, cybersecurity, and project tools
  • Review of Day 1 - Key Points
  • Review of major Day 1 concepts and takeaways
Session 5 - Failure Investigation, Root Cause Analysis
  • Failure Investigation Tools
  • Root Cause Analysis - Methods and Tools
  • Communication
  • Reports
  • CAPA Trending
  • Break / Q&A
Session 6 - Risk Management and Human Factors
  • Patient Hazard / Risk Management per ISO 14971:2019
  • QMS / System Level
  • File / Review (Benefit / Risk)
  • Narrative / Descriptive Information
  • Hazards, FTA, D-, P-, U-FME[C]A + Normal
  • FDA Use / Human Factors Requirements
  • Use Engineering Process - 9 stages - IEC 62366-1
Session 7 - Cybersecurity, Especially Post-Market
  • Cybersecurity Requirements
  • Threat Modelling
  • Post-Market Cybersecurity
  • Break / Q&A
Session 8 - Project Management Tools
  • Gantt Chart
  • CPM Network Diagram
  • PERT Network Diagram
  • Post-Market Surveillance Usage

Speaker

John E. Lincoln

Who Should Attend

This course is ideal for professionals involved in the development, manufacture, and post-market activities of U.S. FDA-regulated medical devices, including:
  • Senior Management - overseeing compliance and product safety.
  • Regulatory Affairs - ensuring adherence to FDA regulations and guidance.
  • Quality Assurance (QA) - managing compliance, audits, and corrective actions.
  • Production - implementing compliant processes and monitoring product quality.
  • R&D and Engineering - developing new devices, combination products, line extensions, and incremental improvements.
It is especially beneficial for personnel handling:
  • New product or combination product development
  • Non-conformances, field complaints, and post-market issues
  • Evaluating product changes in accordance with the Device History File (DHF) and Current Good Manufacturing Practices (CGMPs)
  • Documenting actions to meet regulatory requirements