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Business Process as a Service (BPaaS) - Global Market Trajectory & Analytics

  • ID: 3397961
  • Report
  • September 2020
  • Region: Global
  • 317 pages
  • Global Industry Analysts, Inc
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Global Business Process as a Service (BPaaS) Market to Reach $68.7 Billion by 2027

Amid the COVID-19 crisis, the global market for Business Process as a Service (BPaaS) estimated at US$45.9 Billion in the year 2020, is projected to reach a revised size of US$68.7 Billion by 2027, growing at a CAGR of 5.9% over the analysis period 2020-2027. Accounting & Finance, one of the segments analyzed in the report, is projected to record a 6.6% CAGR and reach US$19.8 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Human Resource Management segment is readjusted to a revised 5.8% CAGR for the next 7-year period.

The U. S. Market is Estimated at $12.4 Billion, While China is Forecast to Grow at 9.2% CAGR

The Business Process as a Service (BPaaS) market in the U. S. is estimated at US$12.4 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$14.6 Billion by the year 2027 trailing a CAGR of 9.1% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 3.2% and 5.4% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 3.8% CAGR.

Sales & Marketing Segment to Record 5.5% CAGR

In the global Sales & Marketing segment, USA, Canada, Japan, China and Europe will drive the 5% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$5.8 Billion in the year 2020 will reach a projected size of US$8.2 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$9.3 Billion by the year 2027, while Latin America will expand at a 6.7% CAGR through the analysis period. We bring years of research experience to this 20th edition of our report. The 317-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others:
  • Accenture plc
  • ADP LLC.
  • Capgemini
  • Cognizant Technology Solutions
  • Computer Sciences Corporation
  • eBuilder Sweden AB
  • Fujitsu Limited
  • Genpact Limited
  • IBM Corp.
  • NGA Human Resources
  • Tata Consultancy Services Limited
  • Wipro Limited
  • WNS (Holdings) Limited
Note: Product cover images may vary from those shown
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I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
  • Prelude
  • Growth Drivers in a Nutshell
  • Recent Market Activity
  • BPaaS: A Game Changer for the BPO Industry?
  • Transforming Characteristic of BPO Industry: Advantage BPaaS!
  • Cloud Computing as a Mainstream IT Strategy
  • Sustained Increase in IT Expenditure Bodes Well for BPaaS Market
  • Cloud Computing: A Key Beneficiary of Increased IT Spending
  • Internet Bandwidth Provides a Fertile Environment for BPaaS Market Growth
  • Global Competitor Market Shares
  • Business Process as a Service (BPaaS) Competitor Market Share Scenario Worldwide (in %): 2020 & 2029
  • Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS
  • Accenture plc (Ireland)
  • ADP, LLC (USA)
  • Capgemini (France)
  • Cognizant Technology Solutions (USA)
  • DXC Technology (USA)
  • eBuilder Sweden AB (Sweden)
  • Fujitsu Limited (Japan)
  • Genpact Limited (Bermuda)
  • International Business Machines Corporation (IBM) (USA)
  • Infosys Ltd. (India)
  • NGA Human Resources (UK)
  • Tata Consultancy Services Limited (India)
  • Wipro Limited (India)
  • WNS (Holdings) Limited (India)
3. MARKET TRENDS & DRIVERS
  • BPaaS - Emerges as an Outcome Driven Model
  • Rising Significance of Cloud-based Service Delivery Model for Small Businesses
  • Growing Adoption of BPaaS in SMBs
  • Boom in E-Commerce in Emerging Markets Fuels Growth for Cloud Payments
  • Cloud-based Unified Communication Service (UCaaS) to Witness Strong Growth
  • Expanding Applications to Provide Growth Opportunities
  • Customer Identification - A Growing Application
  • Analytics - An Important Emerging Area of BPaaS Application
  • BPaaS: The Future of HR BPO
  • BPaaS Addresses Challenges of Multi-Process HRO Model
  • F&A Sector: Shared Service Delivery Model Gains Prominence
  • Finance & Accounting BPaaS in SMBs
  • BPaaS in Public Services: Promising Opportunities in Store
  • BPaaS Delivery Model Witnesses Growing Adoption in Healthcare Sector
  • BPaaS for Insurance Companies: A Relatively Nascent Market
  • Role of the Human Cloud in BPO & BPaaS Services
  • Flexible Pricing Model: A Major Driving Force for BPaaS Adoption
  • Need for Synergy between BPO & Operations Encourages Shift towards As-a-Service Model
  • Migration to SaaS and Private Cloud to Gain Momentum
  • Comparing BPM and BPaaS
4. GLOBAL MARKET PERSPECTIVE

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES
  • Market Facts & Figures
  • US Business Process as a Service (BPaaS) Market Share (in %) by Company: 2020 & 2025
  • Market Analytics
CANADA

JAPAN

CHINA

EUROPE
  • Market Facts & Figures
  • European Business Process as a Service (BPaaS) Market: Competitor Market Share Scenario (in %) for 2020 & 2025
  • Market Analytics
FRANCE

GERMANY

ITALY

UNITED KINGDOM

SPAIN

RUSSIA

REST OF EUROPE

ASIA-PACIFIC

AUSTRALIA

INDIA

SOUTH KOREA

REST OF ASIA-PACIFIC

LATIN AMERICA

ARGENTINA

BRAZIL

MEXICO

REST OF LATIN AMERICA

MIDDLE EAST

IRAN

ISRAEL

SAUDI ARABIA

UNITED ARAB EMIRATES

REST OF MIDDLE EAST

AFRICA

IV. COMPETITION
  • Total Companies Profiled: 59
Note: Product cover images may vary from those shown
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