Advanced Office Management & Effective Administration Skills (London, United Kingdom - April 8-12, 2019)

  • ID: 4720204
  • Training
  • Location: London, United Kingdom
  • 5 Days
  • BOC Global Events & Training
  • Training Dates: April 8-12, 2019
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In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This one week Advanced Office Management & Effective Administration Skills training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: interpersonal skills, communication, organisational and time management competencies.

By the end of the course, participants will be able to:

  • Gain insights into the responsibilities of administrators
  • Value their role in an organization and experience greater job satisfaction
  • Analyse planning and organising skills to achieve tasks-develop office procedures for efficiency and effectiveness
  • Develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness
  • Build an approach that suits their own individual style and workplace
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Taking Control of Your Work Life
Understanding and clarifying purpose, vision and mission
External and internal customer service
Controlling, prioritising and organising your work
Making a long term plan to create the best office in the company!
Streamlining your office systems
Getting your paperwork under control
Making your office user friendly and efficient

Essential Administrative Skills
Harnessing the power of the mind – through Mind Mapping Techniques
Right brain/left brain theory
Managing larger projects to meet deadlines
Planning skills – using a Gannt chart to chart work progress
Problem solving techniques
Becoming more proactive
Decision Making tools
Managing meetings effectively
Keeping minutes of a meetings
Working with more than one manager

Vital Communication Skills
Common communication mistakes
Different styles of communication
Communicating with Confidence
Learning to be more assertive
Win-win conflict resolution
The most effective way to say no
Understanding and using body language
Understanding gender differences in communication
Overcome biases and discomfort associated with exercising power
Understanding different personality types and how to deal with them
How to create an effective working relationship with any kind of boss

Developing as a professional
Listening skills – seeking to understand before being understood
Creating a professional image
Overcoming the fear of public speaking
Learn the essentials of planning a presentation
How to hold the attention of a group

Self-Empowerment and Self-Management
Understanding the main causes of stress
How to build self-confidence and strength the ability to respond to difficult situations
How to relax and refresh the mind and body
The signs, symptoms, causes and triggers to stress
Why stress is a powerful messenger
How to break the vicious cycle of stressful thinking
The essential skills of emotional intelligence
Using emotional intelligence at work
Transforming fear and negativity and reactive-ness
Becoming a more proactive, responsible and self-aware person
Effective Time Management

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Advanced Office Management & Effective Administration Skills training course will be involved in the operational running of an office or fulfil the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development workshop for those individuals with some office management experience looking to move into a more senior position as an Office Manager or administration team leader/supervisor.

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United Kingdom

Venue to be announced shortly.

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