Service Integration and Management Market by Solution, by Service, by Organization Type, by Industry, by Geography - Global Market Size, Share, Development, Growth, and Demand Forecast, 2013 - 2023

  • ID: 4600388
  • Report
  • Region: Global
  • 225 pages
  • Prescient & Strategic Intelligence Private Limited
1 of 4

FEATURED COMPANIES

  • Accenture PLC
  • Atos SE
  • Capgemini SE
  • CGI Group Inc.
  • Fujitsu Limited
  • HCL Technologies Limited
  • MORE
The service integration and management market is expected to reach $5.1 billion by 2023.

Cost reduction, value enhancement, and service quality enhancement leading to process efficiency are the major factors responsible for the high growth of the global service integration and management market. Improvement in service quality leads to smoother flow of end-to-end processes, which include maintaining coordination between the customer organization and service providers and enabling the customer organization to easily switch between the service providers, if needed, to ensure quality. This not only ensures consistent management of services and access to top-notch service technologies but also allows sharing of knowledge and continual improvement in services.

Insights on market segments

The service integration and management market is categorized into technology and business; of which, the business category is projected to witness higher growth during the forecast period. This is because of the increasing investments in governance strategies and procurement activities by many global players. Based on the organization type, large enterprises are expected to continue generating a larger share of the service integration and management revenues, as compared to small and medium enterprises (SMEs).

On the basis on service, the service integration and management market has been categorized into consulting and implementation; assessment and advisory; and integration and automation. Among these, consulting and implementation services are expected to continue holding the largest share in the market in the coming years. Based on industry, the market is divided into telecom and IT; BFSI; retail and manufacturing; energy and utility; and transportation and logistics, out of which, the telecom and IT industry is expected to continue generating the largest revenue in the market in the coming years.

Europe is expected to continue remaining the largest service integration and management market

Europe is expected to continue being the largest service integration and management market in the forthcoming years, on account of the growing need of organizations to adapt their IT system infrastructure to the changing information services environment. Because of the increasing usage of SaaS and IaaS cloud services by the European companies, the demand for the service integration and management model is also growing in the region.

Cost efficiency and value enhancement offered by service integration and management is the key growth driver

Service integration in any business process incurs additional costs to an organization, irrespective of it being provisioned externally or internally. The adoption of the multi-vendor outsourcing model leads to the optimization of the cost and increase in the service value for the organization. The global service integration and management market is being driven by increasing preference of companies to adopt this model on account of its cost saving and service value improvement features. The cost of service management for any organization gets reduced with the adoption of this model because of the innovative technologies it brings to the organization, in addition to proper use of skilled and scarce resources and reduction in process execution costs.

Lack of flexibility in business models is offering lucrative opportunities to service integration and management players

Lack of flexibility in business models can be viewed as an opportunity for growth of the service integration and management market. Many organizations face flexibility issues while implementing changes in their process flow, which often generates the need for a flexible model such as muti-vendor outsourcing. At present, many organizations are implementing a stable model, but with the increasing adoption of a dynamic multi-vendor outsourcing model, this model is expected to have increased prevalence in the near future.

Service integration and management market competitiveness

Players in the service integration and management market are aiming at improving the speed and efficiency of new service providers and providing flexibility to their customers for the substitution of uneconomic or poorly performing service providers.

Some of the key players operating in this market are Oracle Corporation, Hewlett Packard Enterprise (HPE), International Business Machines Corporation (IBM), HCL Technologies Limited, Infosys Limited, Mindtree Limited, Capgemini SE, and Atos SE.
Note: Product cover images may vary from those shown
2 of 4

FEATURED COMPANIES

  • Accenture PLC
  • Atos SE
  • Capgemini SE
  • CGI Group Inc.
  • Fujitsu Limited
  • HCL Technologies Limited
  • MORE
Chapter 1. Research Background
1.1 Research Objectives
1.2 Market Definition
1.3 Research Scope
1.3.1 Market Segmentation By Solution
1.3.2 Market Segmentation By Service
1.3.3 Market Segmentation By Organization Type
1.3.4 Market Segmentation By Industry
1.3.5 Market Segmentation By Geography
1.3.6 Analysis Period
1.3.7 Market Data Reporting Unit
1.3.7.1 Value
1.4 Key Stakeholders

Chapter 2. Research Methodology
2.1 Secondary Research
2.2 Primary Research
2.2.1 Breakdown Of Primary Research Respondents
2.2.1.1 By Region
2.2.1.2 By Industry Participant
2.2.1.3 By Company Type
2.3 Market Size Estimation
2.4 Data Triangulation
2.5 Assumptions For The Study

Chapter 3. Executive Summary

Chapter 4. Introduction
4.1 Definition Of Market Segments
4.1.1 By Solution
4.1.1.1 Business
4.1.1.1.1 Procurement
4.1.1.1.2 Auditing And Invoicing
4.1.1.1.3 Contract Management
4.1.1.1.4 Grc Management
4.1.1.2 Technology
4.1.1.2.1 Application
4.1.1.2.1.1 Development
4.1.1.2.1.2 Testing
4.1.1.2.1.3 Lifecycle Management
4.1.1.2.2 Infrastructure
4.1.1.2.2.1 Data Center
4.1.1.2.2.2 Security
4.1.1.2.2.3 Mobility
4.1.1.2.2.4 Network
4.1.1.2.2.5 Others
4.1.1.2.3 Training And Support
4.1.2 By Organization Type
4.1.2.1 Large Enterprise
4.1.2.2 Small And Medium Enterprise (Sme)
4.1.3 By Service
4.1.3.1 Assessment And Advisory
4.1.3.2 Consulting And Implementation
4.1.3.3 Integration And Automation
4.1.4 By Industry
4.2 Siam Evolution
4.3 Siam Roadmap
4.4 Siam Tower Model
4.5 Key Elements To Siam In Real World
4.6 Supply Chain Analysis
4.7 Siam Success Strategies
4.8 Considerations For Effective Siam
4.9 Siam Success Factors
4.10 Siam Challenging Areas
4.11 Drivers For Adopting Siam
4.12 Impact Of Siam On The Overall Cost Structure
4.12.1 Reduced Governance Costs
4.12.2 Standardization Benefits
4.12.3 Productivity Enhancement
4.12.4 Business-It Alignment
4.13 Market Dynamics
4.13.1 Trends
4.13.1.1 Increasing Adoption Of Grc Management Solutions
4.13.2 Drivers
4.13.2.1 Service Quality Enhancement Leading To Process Efficiency
4.13.2.2 Cost Efficiency And Value Enhancement
4.13.2.3 Impact Analysis Of Drivers On Market Forecast
4.13.3 Restraints
4.13.3.1 Rising Management Issues In Cross-Functional Teams
4.13.3.2 Lack Of Standardized And Efficient Integrated Siam Process
4.13.3.3 Divergent Tooling Preferences Of Different Service Providers
4.13.3.4 Impact Analysis Of Restraints On Market Forecast
4.13.4 Opportunities
4.13.4.1 Lack Of Flexibility In Business Models
4.14 Future Outlook
4.15 Porter’S Five Forces Analysis
4.15.1 Bargaining Power Of Buyers
4.15.2 Bargaining Power Of Suppliers
4.15.3 Intensity Of Rivalry
4.15.4 Threat Of New Entrants
4.15.5 Threat Of Substitutes

Chapter 5. Global Market Size And Forecast
5.1 By Solution
5.1.1 Technology Solution Market, By Type
5.1.1.1 Infrastructure Technology Solution Market, By Type
5.1.1.2 Application Technology Solution Market, By Type
5.1.2 Business Solution Market, By Type
5.2 By Service
5.3 By Organization Type
5.4 By Industry
5.5 By Region

Chapter 6. Europe Market Size And Forecast
6.1 By Solution
6.1.1 Technology Solution Market, By Type
6.1.1.1 Infrastructure Technology Solution Market, By Type
6.1.1.2 Application Technology Solution Market, By Type
6.1.2 Business Solution Market, By Type
6.2 By Service
6.3 By Organization Type
6.4 By Industry
6.5 By Country

Chapter 7. North America Market Size And Forecast
7.1 By Solution
7.1.1 Technology Solution Market, By Type
7.1.1.1 Infrastructure Technology Solution Market, By Type
7.1.1.2 Application Technology Solution Market, By Type
7.1.2 Business Solution Market, By Type
7.2 By Service
7.3 By Organization Type
7.4 By Industry
7.5 By Country

Chapter 8. APAC Market Size And Forecast
8.1 By Solution
8.1.1 Technology Solution Market, By Type
8.1.1.1 Infrastructure Technology Solution Market, By Type
8.1.1.2 Application Technology Solution Market, By Type
8.1.2 Business Solution Market, By Type
8.2 By Service
8.3 By Organization Type
8.4 By Industry
8.5 By Country

Chapter 9. LATAM Market Size And Forecast
9.1 By Solution
9.1.1 Technology Solution Market, By Type
9.1.1.1 Infrastructure Technology Solution Market, By Type
9.1.1.2 Application Technology Solution Market, By Type
9.1.2 Business Solution Market, By Type
9.2 By Service
9.3 By Organization Type
9.4 By Industry
9.5 By Country

Chapter 10. MEA Market Size And Forecast
10.1 By Solution
10.1.1 Technology Solution Market, By Type
10.1.1.1 Infrastructure Technology Solution Market, By Type
10.1.1.2 Application Technology Solution Market, By Type
10.1.2 Business Solution Market, By Type
10.2 By Service
10.3 By Organization Type
10.4 By Industry
10.5 By Country

Chapter 11. Competitive Landscape
11.1 Global Strategic Developments Of Key Players
11.1.1 Mergers And Acquisitions
11.1.2 Partnerships
11.1.3 Product Launches
11.2 Global Infrastructure Outsourcing Players Competitive Analysis

Chapter 12. Company Profiles
12.1 Oracle Corporation
12.1.1 Business Overview
12.1.2 Product And Service Offerings
12.1.3 Key Financial Summary
12.1.4 Strategic Growth Plans
12.2 Hewlett Packard Enterprise (Hpe)
12.2.1 Business Overview
12.2.2 Product And Service Offerings
12.2.3 Key Financial Summary
12.2.4 Strategic Growth Plans
12.3 International Business Machines Corporation (Ibm)
12.3.1 Business Overview
12.3.2 Product And Service Offerings
12.3.3 Key Financial Summary
12.3.4 Strategic Growth Plans
12.4 Hcl Technologies Limited
12.4.1 Business Overview
12.4.2 Product And Service Offerings
12.4.3 Key Financial Summary
12.4.4 Strategic Growth Plans
12.5 Infosys Limited
12.5.1 Business Overview
12.5.2 Product And Service Offerings
12.5.3 Key Financial Summary
12.5.4 Strategic Growth Plans
12.6 Mindtree Limited
12.6.1 Business Overview
12.6.2 Product And Service Offerings
12.6.3 Key Financial Summary
12.6.4 Strategic Growth Plans
12.7 Capgemini Se
12.7.1 Business Overview
12.7.2 Product And Service Offerings
12.7.3 Key Financial Summary
12.7.4 Strategic Growth Plans
12.8 Atos Se
12.8.1 Business Overview
12.8.2 Product And Service Offerings
12.8.3 Key Financial Summary
12.8.4 Strategic Growth Plans
12.9 Accenture Plc
12.9.1 Business Overview
12.9.2 Product And Service Offerings
12.9.3 Key Financial Summary
12.9.4 Strategic Growth Plans
12.1 Fujitsu Limited
12.10.1 Business Overview
12.10.2 Product And Service Offerings
12.10.3 Key Financial Summary
12.10.4 Strategic Growth Plans
12.11 Wipro Limited
12.12 Tata Consultancy Services (Tcs) Limited
12.13 Cgi Group Inc.
12.14 Ntt Data Corporation

Chapter 13. Appendix
13.1 Abbreviations
13.2 Related Reports
Note: Product cover images may vary from those shown
3 of 4

Loading
LOADING...

4 of 4
  • Oracle Corporation
  • Hewlett Packard Enterprise (HPE)
  • International Business Machines Corporation (IBM)
  • HCL Technologies Limited
  • Infosys Limited
  • Mindtree Limited
  • Capgemini SE
  • Atos SE
  • Accenture PLC
  • Fujitsu Limited
  • Wipro Limited
  • Tata Consultancy Services (TCS) Limited
  • CGI Group Inc.
  • NTT DATA Corporation
Note: Product cover images may vary from those shown
5 of 4
Note: Product cover images may vary from those shown
Adroll
adroll