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Total Retail SaaS Market

  • ID: 4606119
  • Report
  • July 2018
  • Region: Global
  • IHL Consulting Group
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The Worldwide Software-as-a-Service Market will Grow 213% from $10.6Billion Today to Over $33.2B in 2022


  • 1010 Data
  • Boomerang Commerce
  • IBM
  • Kronos
  • One Network
  • Sage Software
  • MORE

The Retail SaaS Market is exploding worldwide for two main reasons: retail in emerging economies is expanding, and enterprise retailers are re-architecting their systems for Unified Commerce (the systems that enable the procurement, sale and delivery of merchandise independent of channel) and Cloud computing (along with its cost efficiencies). The researcher projects the worldwide software-as-a-service market will grow 213% from $10.6Billion today to over $33.2B in 2022.

Over the years we’ve amassed a tremendous amount of primary- and secondary-source data through first hand consulting experience in this pursuit. From this ever-growing knowledge base,  offerings like our Sophia Data Service, The Worldview IT Sizing Forecast Model as well as custom research projects have been developed and successfully launched.

The Market View series of research studies build upon all this knowledge and add analyst insight to graphically display vendor positioning, drive for innovation and projected growth.

The goal of this report, as well as the entire Retail Executive Advisory Program (REAP), is to provide the retail community with the most detailed and complete picture imaginable of the retail technology landscape. We do this to assist retailers in vendor selection and to help the industry understand the trends, drivers and barriers that are fundamentally transforming our industry.

This particular report looks at the overall Retail SaaS Market Worldwide.

Who are the real leaders?  Who is leading in the Retail SaaS market? Which vendors are leading in sales, innovation, market reach and can implement a complete Unified Commerce approach via the Cloud?  It’s all here.

Retailers are encouraged to use these charts in discussions with their vendor partners. It is our intent that they provide unique insights into vendor strategy and provide thought-provoking questions as we all move though and prosper in the Era of Intentional Innovation.


This is the second of several studies under the Market View series of research that is part of the Retail Executive Advisory Program (REAP).  This study looks at the Total Retail Software-as-a-Service Market across 13 market segments of Retail and Hospitality.

Readers of this research will get a forecast for Software-as-a-Service compared to Software worldwide.  Rankings are provided for North America only as well as Worldwide.

Then we discuss market trends, drivers and market barriers.

The Market View Map then positions vendors against each other in a 3-dimensional quadrant view.  The upper right quadrant shows someone who is a leader in market strength and also in growth, innovation, and unified commerce coverage.  What is unique about theapproach is we also add a further dimension of market share scale so you can not only see who is in what quadrant, but how strong they are as well.  This is ideal as executives review their market position and consider competitors and acquisition candidates.

The Market Position Maps are provided for the following Line of Business Categories:

  •     Enterprise Accounting, Finance, HR
  •     Business Intelligence and Analytics
  •     Ecommerce
  •     Merchandising
  •     Supply Chain Software
  •     Sales, Marketing, and CRM
  •     Store Systems

Finally, we provide market profiles on the top 15 software providers by revenue.  Each profile includes total revenues, revenues by hardware, software, SaaS, and services, revenues by region, and revenues by Line of Business Category.  In addition, the profiles include merger and acquisition information as well as key clients.

What makes this research different and more rigorous is that it is based on a very sophisticated and highly objective research model.  It allows vendors, retailers and analysts to see who are the real leaders in retail SaaS Software, true market rankings, who is leading in the fast growing markets, and which vendors are leading in sales, innovation, market reach and can implement a complete unified commerce approach to retail.

Note: Product cover images may vary from those shown
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  • 1010 Data
  • Boomerang Commerce
  • IBM
  • Kronos
  • One Network
  • Sage Software
  • MORE

Introduction, Key Definitions
Overall Retail Software Market
Trends, Drivers and Barriers
Vendor Positioning Maps
Vendor Profiles
Appendix - Categories of Software Included

Note: Product cover images may vary from those shown
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  •  1010 Data
  •  Acxiom
  •  Adobe
  •  Amadeus
  •  Amazon
  •  APT
  •  Aptos
  •  Beetailer
  •  Bematech
  •  Birchstreet Systems
  •  Boomerang Commerce
  •  Cashstar
  •  Ceridian
  •  DXC
  •  Dunhumby
  •  Envista
  •  Fujitsu
  •  GoodData
  •  Google
  •  HP Enterprise
  •  IBM
  •  iCIMS
  •  iCrossing
  •  Incomm
  •  Infor
  •  Informatica
  •  iTradeNetwork
  •  Jagged Peak
  •  JDA
  •  Kibo
  •  Kronos
  •  KWI
  •  Lightspeed Retail
  •  Magento
  •  Manhattan
  •  Microsoft
  •  Microstrategy
  •  MyBuys
  •  NCR
  •  NopCommerce
  •  One Network
  •  Opentext GXS
  •  Oracle
  •  Order Dynamics
  •  Park City
  •  PeopleMatter
  •  Pitney Bowes
  •  Radial
  •  Reflexis
  •  Revionics
  •  Sage Software
  •  Salesforce
  •  SAP
  •  Snag
  •  Shopify
  •  Symphony Gold
  •  Teradata
  •  Tillster
  •  Ultimate SW
  •  Vend
  •  WebCollage
Note: Product cover images may vary from those shown
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General 5 step process for all research.

Step 1 – The WorldView IT Sizing Forecast Model is used by the analyst as a leverage as a sizing and forecast tool for over 300 retail Hardware, Software, SaaS and Services categories is leveraged within this research. The analyst has been sizing and forecasting the retail/hospitality market worldwide by solutions for over 10 years. This provides the upper bounds of the market data and total market size.

Step 2 – This is then combined with a Sophia Data Service that tracks over 4,500 enterprise retailers and hospitality providers (with a minimum of 50 locations) in terms of which vendor’s technology a given retailer/hospitality provider has installed, the total lanes/licenses, the timing of those installations and when they are due to be replaced.

Step 3 – If it is part of an end user study, the analysts will do customized web surveys and phone calls with key retail industry leaders several times a year. This data is then leveraged for several different research reports if applicable. When combined with the IT Sizing in step 1, the detailed installs by retailer in step 2, and then the vendor and customer interviews in step 4, the research data comes from several angles to provide the most insight to readers.

Step 4 – The installs and business sizing for each vendor is validated through public records and vendor/channel interviews. Customer service/traction is validated through existing customer interviews and surveys.

Step 5 – All of this is then merged together into a singular view that not only provides total market size, but also market share and scale of difference between vendors.

Where many research companies provide a top level of insight with just the facts, these reports go a bit deeper through the use of cross-tabulation and sources to answer the questions about “So what?”, not just the data, but what it means and how you can react to the market as a result of this data.