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OnSite Support, Ltd.

Customer Success Story

As a supplier of PPE, site equipment, site welfare products and more, OneSite Support Ltd needed a customised report to understand the size and growth of the Personal Protective Equipment market within the construction industry in the United Kingdom. Thankfully Research and Markets was there to help.

“I highly recommend Research and Markets to any B2B or B2C businesses who are looking to build data-driven customer and business insights or are keen to conduct any kind of market research.”

Wazed Khan Category Manager at OnSite Support, Ltd.

Wazed Khan has over 10 years of strategic brand management experience in the global FMCG industry. Prior to joining OnSite Support, Wazed was Brand Manager, Dairy at Nestlé. As category manager at Onsite Support, he brings this experience to developing marketing strategies based on customer insights and current trends within the construction sector.

The R&M Advantage: A Culture of Excellence In Customer Service

Our point of contact was Jason Sherlock, who was truly professional and guided us to exactly what we were looking for. Typically, reports on PPE cut across all industries and are based on historical data. What I needed was a specific study on the construction sector that would include a forecast for three years and which was based on the latest available data. Jason understood our requirements and contacted analyst teams to commission a custom study to meet our needs. He provided us with prompt and detailed answers to questions on the research methodology and data reliability.

R&M Provide the Trusted Insights that Drive Innovation

While there is always debate around whether research findings should be taken as ‘absolute’ or ‘indicative’, particularly for market estimates, in my opinion, it is up to each individual in the way they want to use it for their business.

In our case, we were looking for an overview of the trends and indications within the industry. We already had some data to compare the results to and I am confident in saying that R&M did a good job in providing reliable data. This data was useful for us as a business to develop effective strategies and action plans. What really made a difference for us was that previously we only looked internally, and we couldn’t see the opportunities that fit into our organisational capabilities. Now with the data that R&M provided, we all are on the same page across the organisation and can deploy our resources and innovation in the right areas.

R&M’s Global Network of Consultants Deliver Customized Solutions

The biggest advantage of using R&M is its extended partnership with other agencies who have experience in conducting field work, analysis and preparing reports that are tailored to the companies’ needs and specific geographic locations across the globe. For B2B businesses, gathering data and developing insights can be challenging, so we were happy that R&M were able to offer a customized report that combined the primary and secondary data we needed. Their ability to respond to our need for a mixed methodology combined with market estimates and insights was really useful for us in strategic planning.

As a rule of thumb, for data consistency, it is always good to work with a partner that is capable and trustworthy and Research and Markets fulfills all the requirements and checks all the boxes. We will be keen to work with them for future research.

I wish all the best to Research & Markets. I highly recommend them for any B2B or B2C businesses, who are keen to conduct any kind of market research especially those looking to build data-driven customer/business insights.