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Six Sigma is a set of techniques and tools for process improvement. It was introduced by Motorola in 1986 and has since become a widely used approach in manufacturing and industry. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization who are experts in these methods.
Six Sigma is used to improve the quality of products and services, reduce costs, and increase customer satisfaction. It is also used to improve the efficiency of processes, reduce waste, and increase profits. Companies that use Six Sigma often report improved customer satisfaction, increased profits, and improved employee morale.
Some companies that use Six Sigma include Apple, Boeing, Dell, Ford, General Electric, Honda, IBM, Microsoft, and Toyota. Show Less Read more
