+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)
Call Centres Market - Global Forecast 2026-2032- Product Image
Call Centres Market - Global Forecast 2026-2032- Product Image
New

Call Centres Market - Global Forecast 2026-2032

  • PDF Icon

    Report

  • 194 Pages
  • January 2026
  • Region: Global
  • 360iResearch™
  • ID: 6011633
1h Free Analyst Time
Description Jump to:
1h Free Analyst Time

Speak directly to the analyst to clarify any post sales queries you may have.

The contact centre market is experiencing unprecedented transformation, shaped by technology innovation, expanding digital channels, and heightened requirements for business continuity. Senior decision-makers must strategically navigate shifting organizational priorities and compliance landscapes to maintain operational advantage in this fast-evolving sector.

Market Snapshot: Contact Centre Market Overview

The Call Centres Market is projected to grow from USD 31.97 billion in 2025 to USD 34.22 billion in 2026 and reach USD 56.77 billion by 2032, representing a CAGR of 8.54%. This trajectory reflects the industry’s pivot toward integrated omnichannel environments, where AI, automation, and evolving service models redefine competitive benchmarks. Market operators are increasingly employing adaptive strategies, leveraging cloud infrastructure, and navigating new regulatory and trade requirements. This environment supports rapid deployment, fosters resilience, and presents new supplier and partnership dynamics that require careful strategic management.

Scope & Segmentation

This report provides a comprehensive analysis, detailing market developments and adoption trends across vital dimensions that drive transformation and investment:

  • Types of Call Centre Operations: Covers both inbound and outbound operations, addressing distinct workflow patterns and compliance demands.
  • Service Offerings: Profiles a wide range of services including customer support, appointment scheduling, IT assistance, collections, telemarketing, lead generation, product information, help desk, order processing, technical support, survey and feedback, sales support, and related workflows.
  • Communication Channels: Examines voice, email, live chat, text messaging, social media, video support, and self-service portals, with a focus on seamless customer experiences across all platforms.
  • Organization Size: Analyses adoption strategies and priorities across large enterprises, mid-sized companies, and small business environments, considering their unique operational goals and resource allocations.
  • Vertical Focus: Explores applications in key sectors: BFSI, government and defense, healthcare, IT and telecom, retail and e-commerce, travel and hospitality, enabling tailored investment and risk management strategies aligned to industry requirements.
  • Deployment Models: Reviews cloud-based, on-premise, and hybrid deployment options, providing insights into scalability, data privacy, and total cost of ownership considerations vital for future-proofing infrastructure investments.
  • Regional Coverage: Offers in-depth segmentation for the Americas, Europe, Middle East & Africa, and Asia-Pacific, emphasizing regulatory pressures, labor dynamics, and local nuances that influence business approaches and technology adoption.

Key Takeaways

  • AI integration, automation, and cloud-native models are catalyzing new efficiencies in service delivery and operational agility, enabling organizations to adapt faster to market shifts.
  • Omnichannel strategies that streamline management of voice, digital, and self-service touchpoints are essential for maintaining customer trust and expectation alignment.
  • Differing regulatory and privacy mandates across regions underscore the importance of strong compliance infrastructure, local data handling, and transparent supply chains.
  • Service type, organizational size, and vertical-specific segmentation inform more targeted investments, supporting alignment with unique industry risks and opportunities.
  • Adoption of outcome-based contracts, modular solutions, and workforce engagement technologies provides flexibility and strengthens resilience against unpredictable demand and external disruptions.
  • Tariff adjustments and evolving trade policies are prompting proactive supplier diversification, accelerated migration to cloud-based models, and renewed attention to cost stability and risk mitigation.

Tariff Impact

Recent US trade measures are increasing hardware procurement costs and reshaping the feasibility of on-premise deployments, incentivizing many organizations to adopt cloud-hosted contact centre solutions. These shifts have accelerated supplier diversification, with renewed interest in nearshore and onshore models supporting improved capital efficiency and cost predictability. The market trend now emphasizes greater supply chain disclosure, outcome-focused contracting, and the deployment of software-centric, modular architectures to manage evolving operational needs in a volatile regulatory environment.

Methodology & Data Sources

Research supporting this report is rooted in the primary keyword, contact centre market, and utilizes a mixed-method approach. Data collection includes structured interviews with senior leaders in customer experience, procurement, and IT; quantitative surveys capturing adoption and priority trends across organizations; and comprehensive secondary research spanning industry reports, regulatory analysis, and vendor documentation. Robust scenario validation and vendor mapping ensure accuracy and practical relevance of recommendations.

Why This Report Matters

  • Offers actionable intelligence to guide technology, compliance, and operational transformation initiatives across multiple regions and industries.
  • Empowers procurement, CX, and operations leaders with rigorous benchmarking tools for optimizing service provider selection and technology investments.
  • Supports organizational resilience by highlighting proven strategies, such as supplier diversification, integrating human and AI capabilities, and employing outcome-based contracts to adapt to ongoing change.

Conclusion

This report provides senior leaders with concise, strategic insight into the evolving contact centre market. Staying informed of shifting regulatory, technological, and workforce factors ensures organizations are well-prepared for change and positioned for steady growth.

 

Additional Product Information:

  • Purchase of this report includes 1 year online access with quarterly updates.
  • This report can be updated on request. Please contact our Customer Experience team using the Ask a Question widget on our website.

Table of Contents

1. Preface
1.1. Objectives of the Study
1.2. Market Definition
1.3. Market Segmentation & Coverage
1.4. Years Considered for the Study
1.5. Currency Considered for the Study
1.6. Language Considered for the Study
1.7. Key Stakeholders
2. Research Methodology
2.1. Introduction
2.2. Research Design
2.2.1. Primary Research
2.2.2. Secondary Research
2.3. Research Framework
2.3.1. Qualitative Analysis
2.3.2. Quantitative Analysis
2.4. Market Size Estimation
2.4.1. Top-Down Approach
2.4.2. Bottom-Up Approach
2.5. Data Triangulation
2.6. Research Outcomes
2.7. Research Assumptions
2.8. Research Limitations
3. Executive Summary
3.1. Introduction
3.2. CXO Perspective
3.3. Market Size & Growth Trends
3.4. Market Share Analysis, 2025
3.5. FPNV Positioning Matrix, 2025
3.6. New Revenue Opportunities
3.7. Next-Generation Business Models
3.8. Industry Roadmap
4. Market Overview
4.1. Introduction
4.2. Industry Ecosystem & Value Chain Analysis
4.2.1. Supply-Side Analysis
4.2.2. Demand-Side Analysis
4.2.3. Stakeholder Analysis
4.3. Porter’s Five Forces Analysis
4.4. PESTLE Analysis
4.5. Market Outlook
4.5.1. Near-Term Market Outlook (0-2 Years)
4.5.2. Medium-Term Market Outlook (3-5 Years)
4.5.3. Long-Term Market Outlook (5-10 Years)
4.6. Go-to-Market Strategy
5. Market Insights
5.1. Consumer Insights & End-User Perspective
5.2. Consumer Experience Benchmarking
5.3. Opportunity Mapping
5.4. Distribution Channel Analysis
5.5. Pricing Trend Analysis
5.6. Regulatory Compliance & Standards Framework
5.7. ESG & Sustainability Analysis
5.8. Disruption & Risk Scenarios
5.9. Return on Investment & Cost-Benefit Analysis
6. Cumulative Impact of United States Tariffs 2025
7. Cumulative Impact of Artificial Intelligence 2025
8. Call Centres Market, by Type of Call Centre
8.1. Inbound Call Centres
8.2. Outbound Call Centres
9. Call Centres Market, by Service Type
9.1. Appointment Scheduling
9.2. Collections
9.3. Customer Support
9.4. Help Desk Services
9.5. IT/Software Support
9.6. Lead Generation
9.7. Order Processing
9.8. Product Information Support
9.9. Sales Support
9.10. Survey & Feedback
9.11. Technical Support
9.12. Telemarketing
10. Call Centres Market, by Communication Channel
10.1. Email Support
10.2. Live Chat
10.3. Self-service Portals
10.4. Social Media
10.5. Text Messaging
10.6. Video Support
10.7. Voice
11. Call Centres Market, by Organization Size
11.1. Large Enterprise
11.2. Mid-Sized Enterprise
11.3. Small Enterprise
12. Call Centres Market, by Industry Vertical
12.1. BFSI
12.2. Government & Defense
12.3. Healthcare
12.4. IT & Telecom
12.5. Retail & Ecommerce
12.6. Travel & Hospitality
13. Call Centres Market, by Deployment Model
13.1. Cloud
13.2. On-Premise
14. Call Centres Market, by Region
14.1. Americas
14.1.1. North America
14.1.2. Latin America
14.2. Europe, Middle East & Africa
14.2.1. Europe
14.2.2. Middle East
14.2.3. Africa
14.3. Asia-Pacific
15. Call Centres Market, by Group
15.1. ASEAN
15.2. GCC
15.3. European Union
15.4. BRICS
15.5. G7
15.6. NATO
16. Call Centres Market, by Country
16.1. United States
16.2. Canada
16.3. Mexico
16.4. Brazil
16.5. United Kingdom
16.6. Germany
16.7. France
16.8. Russia
16.9. Italy
16.10. Spain
16.11. China
16.12. India
16.13. Japan
16.14. Australia
16.15. South Korea
17. United States Call Centres Market
18. China Call Centres Market
19. Competitive Landscape
19.1. Market Concentration Analysis, 2025
19.1.1. Concentration Ratio (CR)
19.1.2. Herfindahl Hirschman Index (HHI)
19.2. Recent Developments & Impact Analysis, 2025
19.3. Product Portfolio Analysis, 2025
19.4. Benchmarking Analysis, 2025
19.5. 8x8, Inc.
19.6. Acticall (Sitel Group)
19.7. Alorica Inc.
19.8. Atento S.A.
19.9. Concentrix Corporation
19.10. Conduent Incorporated
19.11. Five9, Inc.
19.12. Genpact Limited
19.13. Hinduja Global Solutions Limited
19.14. Ibex Holdings Inc.
19.15. Majorel Group Luxembourg S.A.
19.16. NICE Ltd.
19.17. Questrade Financial Group
19.18. Sitel Group
19.19. Startek, Inc.
19.20. Sykes Enterprises, Incorporated
19.21. Teleperformance SE
19.22. Transcom WorldWide S.A.
19.23. TTEC Holdings, Inc.
19.24. Webhelp Group
List of Figures
FIGURE 1. GLOBAL CALL CENTRES MARKET SIZE, 2018-2032 (USD MILLION)
FIGURE 2. GLOBAL CALL CENTRES MARKET SHARE, BY KEY PLAYER, 2025
FIGURE 3. GLOBAL CALL CENTRES MARKET, FPNV POSITIONING MATRIX, 2025
FIGURE 4. GLOBAL CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 5. GLOBAL CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 6. GLOBAL CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 7. GLOBAL CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 8. GLOBAL CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 9. GLOBAL CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 10. GLOBAL CALL CENTRES MARKET SIZE, BY REGION, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 11. GLOBAL CALL CENTRES MARKET SIZE, BY GROUP, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 12. GLOBAL CALL CENTRES MARKET SIZE, BY COUNTRY, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 13. UNITED STATES CALL CENTRES MARKET SIZE, 2018-2032 (USD MILLION)
FIGURE 14. CHINA CALL CENTRES MARKET SIZE, 2018-2032 (USD MILLION)
List of Tables
TABLE 1. GLOBAL CALL CENTRES MARKET SIZE, 2018-2032 (USD MILLION)
TABLE 2. GLOBAL CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 3. GLOBAL CALL CENTRES MARKET SIZE, BY INBOUND CALL CENTRES, BY REGION, 2018-2032 (USD MILLION)
TABLE 4. GLOBAL CALL CENTRES MARKET SIZE, BY INBOUND CALL CENTRES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 5. GLOBAL CALL CENTRES MARKET SIZE, BY INBOUND CALL CENTRES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 6. GLOBAL CALL CENTRES MARKET SIZE, BY OUTBOUND CALL CENTRES, BY REGION, 2018-2032 (USD MILLION)
TABLE 7. GLOBAL CALL CENTRES MARKET SIZE, BY OUTBOUND CALL CENTRES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 8. GLOBAL CALL CENTRES MARKET SIZE, BY OUTBOUND CALL CENTRES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 9. GLOBAL CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 10. GLOBAL CALL CENTRES MARKET SIZE, BY APPOINTMENT SCHEDULING, BY REGION, 2018-2032 (USD MILLION)
TABLE 11. GLOBAL CALL CENTRES MARKET SIZE, BY APPOINTMENT SCHEDULING, BY GROUP, 2018-2032 (USD MILLION)
TABLE 12. GLOBAL CALL CENTRES MARKET SIZE, BY APPOINTMENT SCHEDULING, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 13. GLOBAL CALL CENTRES MARKET SIZE, BY COLLECTIONS, BY REGION, 2018-2032 (USD MILLION)
TABLE 14. GLOBAL CALL CENTRES MARKET SIZE, BY COLLECTIONS, BY GROUP, 2018-2032 (USD MILLION)
TABLE 15. GLOBAL CALL CENTRES MARKET SIZE, BY COLLECTIONS, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 16. GLOBAL CALL CENTRES MARKET SIZE, BY CUSTOMER SUPPORT, BY REGION, 2018-2032 (USD MILLION)
TABLE 17. GLOBAL CALL CENTRES MARKET SIZE, BY CUSTOMER SUPPORT, BY GROUP, 2018-2032 (USD MILLION)
TABLE 18. GLOBAL CALL CENTRES MARKET SIZE, BY CUSTOMER SUPPORT, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 19. GLOBAL CALL CENTRES MARKET SIZE, BY HELP DESK SERVICES, BY REGION, 2018-2032 (USD MILLION)
TABLE 20. GLOBAL CALL CENTRES MARKET SIZE, BY HELP DESK SERVICES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 21. GLOBAL CALL CENTRES MARKET SIZE, BY HELP DESK SERVICES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 22. GLOBAL CALL CENTRES MARKET SIZE, BY IT/SOFTWARE SUPPORT, BY REGION, 2018-2032 (USD MILLION)
TABLE 23. GLOBAL CALL CENTRES MARKET SIZE, BY IT/SOFTWARE SUPPORT, BY GROUP, 2018-2032 (USD MILLION)
TABLE 24. GLOBAL CALL CENTRES MARKET SIZE, BY IT/SOFTWARE SUPPORT, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 25. GLOBAL CALL CENTRES MARKET SIZE, BY LEAD GENERATION, BY REGION, 2018-2032 (USD MILLION)
TABLE 26. GLOBAL CALL CENTRES MARKET SIZE, BY LEAD GENERATION, BY GROUP, 2018-2032 (USD MILLION)
TABLE 27. GLOBAL CALL CENTRES MARKET SIZE, BY LEAD GENERATION, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 28. GLOBAL CALL CENTRES MARKET SIZE, BY ORDER PROCESSING, BY REGION, 2018-2032 (USD MILLION)
TABLE 29. GLOBAL CALL CENTRES MARKET SIZE, BY ORDER PROCESSING, BY GROUP, 2018-2032 (USD MILLION)
TABLE 30. GLOBAL CALL CENTRES MARKET SIZE, BY ORDER PROCESSING, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 31. GLOBAL CALL CENTRES MARKET SIZE, BY PRODUCT INFORMATION SUPPORT, BY REGION, 2018-2032 (USD MILLION)
TABLE 32. GLOBAL CALL CENTRES MARKET SIZE, BY PRODUCT INFORMATION SUPPORT, BY GROUP, 2018-2032 (USD MILLION)
TABLE 33. GLOBAL CALL CENTRES MARKET SIZE, BY PRODUCT INFORMATION SUPPORT, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 34. GLOBAL CALL CENTRES MARKET SIZE, BY SALES SUPPORT, BY REGION, 2018-2032 (USD MILLION)
TABLE 35. GLOBAL CALL CENTRES MARKET SIZE, BY SALES SUPPORT, BY GROUP, 2018-2032 (USD MILLION)
TABLE 36. GLOBAL CALL CENTRES MARKET SIZE, BY SALES SUPPORT, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 37. GLOBAL CALL CENTRES MARKET SIZE, BY SURVEY & FEEDBACK, BY REGION, 2018-2032 (USD MILLION)
TABLE 38. GLOBAL CALL CENTRES MARKET SIZE, BY SURVEY & FEEDBACK, BY GROUP, 2018-2032 (USD MILLION)
TABLE 39. GLOBAL CALL CENTRES MARKET SIZE, BY SURVEY & FEEDBACK, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 40. GLOBAL CALL CENTRES MARKET SIZE, BY TECHNICAL SUPPORT, BY REGION, 2018-2032 (USD MILLION)
TABLE 41. GLOBAL CALL CENTRES MARKET SIZE, BY TECHNICAL SUPPORT, BY GROUP, 2018-2032 (USD MILLION)
TABLE 42. GLOBAL CALL CENTRES MARKET SIZE, BY TECHNICAL SUPPORT, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 43. GLOBAL CALL CENTRES MARKET SIZE, BY TELEMARKETING, BY REGION, 2018-2032 (USD MILLION)
TABLE 44. GLOBAL CALL CENTRES MARKET SIZE, BY TELEMARKETING, BY GROUP, 2018-2032 (USD MILLION)
TABLE 45. GLOBAL CALL CENTRES MARKET SIZE, BY TELEMARKETING, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 46. GLOBAL CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 47. GLOBAL CALL CENTRES MARKET SIZE, BY EMAIL SUPPORT, BY REGION, 2018-2032 (USD MILLION)
TABLE 48. GLOBAL CALL CENTRES MARKET SIZE, BY EMAIL SUPPORT, BY GROUP, 2018-2032 (USD MILLION)
TABLE 49. GLOBAL CALL CENTRES MARKET SIZE, BY EMAIL SUPPORT, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 50. GLOBAL CALL CENTRES MARKET SIZE, BY LIVE CHAT, BY REGION, 2018-2032 (USD MILLION)
TABLE 51. GLOBAL CALL CENTRES MARKET SIZE, BY LIVE CHAT, BY GROUP, 2018-2032 (USD MILLION)
TABLE 52. GLOBAL CALL CENTRES MARKET SIZE, BY LIVE CHAT, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 53. GLOBAL CALL CENTRES MARKET SIZE, BY SELF-SERVICE PORTALS, BY REGION, 2018-2032 (USD MILLION)
TABLE 54. GLOBAL CALL CENTRES MARKET SIZE, BY SELF-SERVICE PORTALS, BY GROUP, 2018-2032 (USD MILLION)
TABLE 55. GLOBAL CALL CENTRES MARKET SIZE, BY SELF-SERVICE PORTALS, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 56. GLOBAL CALL CENTRES MARKET SIZE, BY SOCIAL MEDIA, BY REGION, 2018-2032 (USD MILLION)
TABLE 57. GLOBAL CALL CENTRES MARKET SIZE, BY SOCIAL MEDIA, BY GROUP, 2018-2032 (USD MILLION)
TABLE 58. GLOBAL CALL CENTRES MARKET SIZE, BY SOCIAL MEDIA, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 59. GLOBAL CALL CENTRES MARKET SIZE, BY TEXT MESSAGING, BY REGION, 2018-2032 (USD MILLION)
TABLE 60. GLOBAL CALL CENTRES MARKET SIZE, BY TEXT MESSAGING, BY GROUP, 2018-2032 (USD MILLION)
TABLE 61. GLOBAL CALL CENTRES MARKET SIZE, BY TEXT MESSAGING, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 62. GLOBAL CALL CENTRES MARKET SIZE, BY VIDEO SUPPORT, BY REGION, 2018-2032 (USD MILLION)
TABLE 63. GLOBAL CALL CENTRES MARKET SIZE, BY VIDEO SUPPORT, BY GROUP, 2018-2032 (USD MILLION)
TABLE 64. GLOBAL CALL CENTRES MARKET SIZE, BY VIDEO SUPPORT, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 65. GLOBAL CALL CENTRES MARKET SIZE, BY VOICE, BY REGION, 2018-2032 (USD MILLION)
TABLE 66. GLOBAL CALL CENTRES MARKET SIZE, BY VOICE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 67. GLOBAL CALL CENTRES MARKET SIZE, BY VOICE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 68. GLOBAL CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 69. GLOBAL CALL CENTRES MARKET SIZE, BY LARGE ENTERPRISE, BY REGION, 2018-2032 (USD MILLION)
TABLE 70. GLOBAL CALL CENTRES MARKET SIZE, BY LARGE ENTERPRISE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 71. GLOBAL CALL CENTRES MARKET SIZE, BY LARGE ENTERPRISE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 72. GLOBAL CALL CENTRES MARKET SIZE, BY MID-SIZED ENTERPRISE, BY REGION, 2018-2032 (USD MILLION)
TABLE 73. GLOBAL CALL CENTRES MARKET SIZE, BY MID-SIZED ENTERPRISE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 74. GLOBAL CALL CENTRES MARKET SIZE, BY MID-SIZED ENTERPRISE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 75. GLOBAL CALL CENTRES MARKET SIZE, BY SMALL ENTERPRISE, BY REGION, 2018-2032 (USD MILLION)
TABLE 76. GLOBAL CALL CENTRES MARKET SIZE, BY SMALL ENTERPRISE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 77. GLOBAL CALL CENTRES MARKET SIZE, BY SMALL ENTERPRISE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 78. GLOBAL CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 79. GLOBAL CALL CENTRES MARKET SIZE, BY BFSI, BY REGION, 2018-2032 (USD MILLION)
TABLE 80. GLOBAL CALL CENTRES MARKET SIZE, BY BFSI, BY GROUP, 2018-2032 (USD MILLION)
TABLE 81. GLOBAL CALL CENTRES MARKET SIZE, BY BFSI, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 82. GLOBAL CALL CENTRES MARKET SIZE, BY GOVERNMENT & DEFENSE, BY REGION, 2018-2032 (USD MILLION)
TABLE 83. GLOBAL CALL CENTRES MARKET SIZE, BY GOVERNMENT & DEFENSE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 84. GLOBAL CALL CENTRES MARKET SIZE, BY GOVERNMENT & DEFENSE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 85. GLOBAL CALL CENTRES MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2032 (USD MILLION)
TABLE 86. GLOBAL CALL CENTRES MARKET SIZE, BY HEALTHCARE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 87. GLOBAL CALL CENTRES MARKET SIZE, BY HEALTHCARE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 88. GLOBAL CALL CENTRES MARKET SIZE, BY IT & TELECOM, BY REGION, 2018-2032 (USD MILLION)
TABLE 89. GLOBAL CALL CENTRES MARKET SIZE, BY IT & TELECOM, BY GROUP, 2018-2032 (USD MILLION)
TABLE 90. GLOBAL CALL CENTRES MARKET SIZE, BY IT & TELECOM, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 91. GLOBAL CALL CENTRES MARKET SIZE, BY RETAIL & ECOMMERCE, BY REGION, 2018-2032 (USD MILLION)
TABLE 92. GLOBAL CALL CENTRES MARKET SIZE, BY RETAIL & ECOMMERCE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 93. GLOBAL CALL CENTRES MARKET SIZE, BY RETAIL & ECOMMERCE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 94. GLOBAL CALL CENTRES MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2032 (USD MILLION)
TABLE 95. GLOBAL CALL CENTRES MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GROUP, 2018-2032 (USD MILLION)
TABLE 96. GLOBAL CALL CENTRES MARKET SIZE, BY TRAVEL & HOSPITALITY, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 97. GLOBAL CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 98. GLOBAL CALL CENTRES MARKET SIZE, BY CLOUD, BY REGION, 2018-2032 (USD MILLION)
TABLE 99. GLOBAL CALL CENTRES MARKET SIZE, BY CLOUD, BY GROUP, 2018-2032 (USD MILLION)
TABLE 100. GLOBAL CALL CENTRES MARKET SIZE, BY CLOUD, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 101. GLOBAL CALL CENTRES MARKET SIZE, BY ON-PREMISE, BY REGION, 2018-2032 (USD MILLION)
TABLE 102. GLOBAL CALL CENTRES MARKET SIZE, BY ON-PREMISE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 103. GLOBAL CALL CENTRES MARKET SIZE, BY ON-PREMISE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 104. GLOBAL CALL CENTRES MARKET SIZE, BY REGION, 2018-2032 (USD MILLION)
TABLE 105. AMERICAS CALL CENTRES MARKET SIZE, BY SUBREGION, 2018-2032 (USD MILLION)
TABLE 106. AMERICAS CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 107. AMERICAS CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 108. AMERICAS CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 109. AMERICAS CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 110. AMERICAS CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 111. AMERICAS CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 112. NORTH AMERICA CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 113. NORTH AMERICA CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 114. NORTH AMERICA CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 115. NORTH AMERICA CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 116. NORTH AMERICA CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 117. NORTH AMERICA CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 118. NORTH AMERICA CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 119. LATIN AMERICA CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 120. LATIN AMERICA CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 121. LATIN AMERICA CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 122. LATIN AMERICA CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 123. LATIN AMERICA CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 124. LATIN AMERICA CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 125. LATIN AMERICA CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 126. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY SUBREGION, 2018-2032 (USD MILLION)
TABLE 127. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 128. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 129. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 130. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 131. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 132. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 133. EUROPE CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 134. EUROPE CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 135. EUROPE CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 136. EUROPE CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 137. EUROPE CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 138. EUROPE CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 139. EUROPE CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 140. MIDDLE EAST CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 141. MIDDLE EAST CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 142. MIDDLE EAST CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 143. MIDDLE EAST CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 144. MIDDLE EAST CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 145. MIDDLE EAST CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 146. MIDDLE EAST CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 147. AFRICA CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 148. AFRICA CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 149. AFRICA CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 150. AFRICA CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 151. AFRICA CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 152. AFRICA CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 153. AFRICA CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 154. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 155. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 156. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 157. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 158. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 159. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 160. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 161. GLOBAL CALL CENTRES MARKET SIZE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 162. ASEAN CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 163. ASEAN CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 164. ASEAN CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 165. ASEAN CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 166. ASEAN CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 167. ASEAN CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 168. ASEAN CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 169. GCC CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 170. GCC CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 171. GCC CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 172. GCC CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 173. GCC CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 174. GCC CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 175. GCC CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 176. EUROPEAN UNION CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 177. EUROPEAN UNION CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 178. EUROPEAN UNION CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 179. EUROPEAN UNION CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 180. EUROPEAN UNION CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 181. EUROPEAN UNION CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 182. EUROPEAN UNION CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 183. BRICS CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 184. BRICS CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 185. BRICS CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 186. BRICS CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 187. BRICS CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 188. BRICS CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 189. BRICS CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 190. G7 CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 191. G7 CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 192. G7 CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 193. G7 CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 194. G7 CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 195. G7 CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 196. G7 CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 197. NATO CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 198. NATO CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 199. NATO CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 200. NATO CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 201. NATO CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 202. NATO CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 203. NATO CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 204. GLOBAL CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 205. UNITED STATES CALL CENTRES MARKET SIZE, 2018-2032 (USD MILLION)
TABLE 206. UNITED STATES CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 207. UNITED STATES CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 208. UNITED STATES CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 209. UNITED STATES CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 210. UNITED STATES CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 211. UNITED STATES CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)
TABLE 212. CHINA CALL CENTRES MARKET SIZE, 2018-2032 (USD MILLION)
TABLE 213. CHINA CALL CENTRES MARKET SIZE, BY TYPE OF CALL CENTRE, 2018-2032 (USD MILLION)
TABLE 214. CHINA CALL CENTRES MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 215. CHINA CALL CENTRES MARKET SIZE, BY COMMUNICATION CHANNEL, 2018-2032 (USD MILLION)
TABLE 216. CHINA CALL CENTRES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 217. CHINA CALL CENTRES MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 218. CHINA CALL CENTRES MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2032 (USD MILLION)

Companies Mentioned

The key companies profiled in this Call Centres market report include:
  • 8x8, Inc.
  • Acticall (Sitel Group)
  • Alorica Inc.
  • Atento S.A.
  • Concentrix Corporation
  • Conduent Incorporated
  • Five9, Inc.
  • Genpact Limited
  • Hinduja Global Solutions Limited
  • Ibex Holdings Inc.
  • Majorel Group Luxembourg S.A.
  • NICE Ltd.
  • Questrade Financial Group
  • Sitel Group
  • Startek, Inc.
  • Sykes Enterprises, Incorporated
  • Teleperformance SE
  • Transcom WorldWide S.A.
  • TTEC Holdings, Inc.
  • Webhelp Group

Table Information

Report AttributeDetails
No. of Pages194
PublishedJanuary 2026
Forecast Period2026 - 2032
Estimated Market Value ( USD ) in 2026 $ 34.22 Billion
Forecasted Market Value ( USD ) by 2032 $ 56.77 Billion
Compound Annual Growth Rate8.5%
Regions CoveredGlobal
No. of Companies Mentioned21

Related Topics

Related Reports

European Call Centres - Industry Report - Product Image

European Call Centres - Industry Report

  • Report
  • 441 Pages
  • Europe
From
Call Centres - Industry Report - Product Image

Call Centres - Industry Report

  • Report
  • 551 Pages
  • Global
From
Call Centers Market - Global Forecast 2026-2032 - Product Image

Call Centers Market - Global Forecast 2026-2032

  • Report
  • 199 Pages
  • Global
From
Call Center AI Market Growth Analysis Report - Market Size, Share, Forecast Trends and Outlook (2025-2034) - Product Image

Call Center AI Market Growth Analysis Report - Market Size, Share, Forecast Trends and Outlook (2025-2034)

  • Report
  • 162 Pages
  • Global
From
Contact Centre Transformation Market Report and Forecast 2025-2034 - Product Image

Contact Centre Transformation Market Report and Forecast 2025-2034

  • Report
  • 167 Pages
  • Global
From

About the Call Centres Market

The Call Centres market is a sector of the economy that provides customer service and support services to businesses and consumers. It includes a range of services such as customer service, technical support, sales, and customer relationship management. Call centres are typically staffed by customer service representatives who are trained to handle customer inquiries and complaints. Call centres are typically located in large office buildings, but can also be found in smaller, more specialized facilities. They are often equipped with the latest technology, such as computer systems, telephone systems, and other communication tools. Call centres are typically staffed by customer service representatives who are trained to handle customer inquiries and complaints. Call centres are used by a variety of businesses, including banks, insurance companies, telecommunications companies, and retail stores. They are also used by government agencies and non-profit organizations. Some of the major companies in the Call Centres market include AT&T, Verizon, Comcast, and IBM. Other companies include TeleTech, Sitel, and Concentrix. Show Less Read more

Copyright © 2002-2026 Research and Markets. All Rights Reserved.