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Global Cloud Communication Platform Market by Solution, Service, Organization Size, Vertical - Forecast 2024-2030

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    Report

  • 195 Pages
  • March 2024
  • Region: Global
  • 360iResearch™
  • ID: 5887210
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The Cloud Communication Platform Market size was estimated at USD 2.79 billion in 2023, USD 3.30 billion in 2024, and is expected to grow at a CAGR of 18.69% to reach USD 9.27 billion by 2030.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Cloud Communication Platform Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Cloud Communication Platform Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Cloud Communication Platform Market, highlighting leading vendors and their innovative profiles. These include 8x8, Inc., Amazon Web Services, Inc., Atos SE, Avaya LLC, BICS, CallFire Inc., Cisco Systems, Inc., Comcast Cable Communications Management, LL, DXC Technology Company, Fujitsu Limited, Google LLC By Alphabet, Inc., IntelePeer Cloud Communications LLC, International Business Machines Corporation, Kandy Communications, Mavenir Systems, Inc., Microsoft Corporation, NTT Communications Corporation, Plivo Inc., Robert Bosch GmbH, Sangoma Corporation, SAP SE, Siemens AG, Twilio Inc., Vonage America, LLC, and West Technology Group, LLC.

Market Segmentation & Coverage

This research report categorizes the Cloud Communication Platform Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Solution
    • Application Programming Interface (API)
    • Interactive Voice Response (IVR)
    • Reporting and Analytics
    • Unified Communication and Collaboration (UCC/UCaaS)
    • Voice over Internet Protocol (VolP)
    • Web Real-Time Communication (WebRTC)
  • Service
    • Managed services
    • Support and maintenance
    • Training and consulting
  • Organization Size
    • Large enterprises
    • Small and Medium Enterprises (SME)
  • Vertical
    • BFSI
    • Education
    • Government
    • Healthcare
    • Manufacturing
    • Retail
    • Telecommunication and ITES
    • Travel and hospitality
  • Region
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Mexico
      • United States
        • California
        • Florida
        • Illinois
        • New York
        • Ohio
        • Pennsylvania
        • Texas
    • Asia-Pacific
      • Australia
      • China
      • India
      • Indonesia
      • Japan
      • Malaysia
      • Philippines
      • Singapore
      • South Korea
      • Taiwan
      • Thailand
      • Vietnam
    • Europe, Middle East & Africa
      • Denmark
      • Egypt
      • Finland
      • France
      • Germany
      • Israel
      • Italy
      • Netherlands
      • Nigeria
      • Norway
      • Poland
      • Qatar
      • Russia
      • Saudi Arabia
      • South Africa
      • Spain
      • Sweden
      • Switzerland
      • Turkey
      • United Arab Emirates
      • United Kingdom

The report offers valuable insights on the following aspects

  1. Market Penetration: It presents comprehensive information on the market provided by key players.
  2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
  3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
  4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
  5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as

  1. What is the market size and forecast of the Cloud Communication Platform Market?
  2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Cloud Communication Platform Market?
  3. What are the technology trends and regulatory frameworks in the Cloud Communication Platform Market?
  4. What is the market share of the leading vendors in the Cloud Communication Platform Market?
  5. Which modes and strategic moves are suitable for entering the Cloud Communication Platform Market?

 

Additional Product Information:

  • Purchase of this report includes 1 year online access with quarterly updates
  • This report can be updated on request. Please contact our Customer Experience team using the Ask a Question widget on our website

Please note: For this report, the purchase of an Enterprise license allows up to ten worldwide users of an organization access to the report

Purchase of this report includes 1 year online access with quarterly updates

Purchase of this report includes 1 year online access with quarterly updates

Table of Contents

1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Cloud Communication Platform Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Rising adoption of cloud services by businesses worldwide
5.1.1.2. Increasing trend of remote work and the need for enhanced communication platforms
5.1.1.3. Availability of API integration and customization of cloud communication platforms
5.1.2. Restraints
5.1.2.1. Interoperability issues and latency issues
5.1.3. Opportunities
5.1.3.1. Integration of cloud computing platform with advanced technologies
5.1.3.2. Significant investments for the development of improved cloud communication platforms
5.1.4. Challenges
5.1.4.1. Data breach and privacy concerns associated with the use of cloud communication platforms
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Cloud Communication Platform Market, by Solution
6.1. Introduction
6.2. Application Programming Interface (API)
6.3. Interactive Voice Response (IVR)
6.4. Reporting and Analytics
6.5. Unified Communication and Collaboration (UCC/UCaaS)
6.6. Voice over Internet Protocol (VolP)
6.7. Web Real-Time Communication (WebRTC)
7. Cloud Communication Platform Market, by Service
7.1. Introduction
7.2. Managed services
7.3. Support and maintenance
7.4. Training and consulting
8. Cloud Communication Platform Market, by Organization Size
8.1. Introduction
8.2. Large enterprises
8.3. Small and Medium Enterprises (SME)
9. Cloud Communication Platform Market, by Vertical
9.1. Introduction
9.2. BFSI
9.3. Education
9.4. Government
9.5. Healthcare
9.6. Manufacturing
9.7. Retail
9.8. Telecommunication and ITES
9.9. Travel and hospitality
10. Americas Cloud Communication Platform Market
10.1. Introduction
10.2. Argentina
10.3. Brazil
10.4. Canada
10.5. Mexico
10.6. United States
11. Asia-Pacific Cloud Communication Platform Market
11.1. Introduction
11.2. Australia
11.3. China
11.4. India
11.5. Indonesia
11.6. Japan
11.7. Malaysia
11.8. Philippines
11.9. Singapore
11.10. South Korea
11.11. Taiwan
11.12. Thailand
11.13. Vietnam
12. Europe, Middle East & Africa Cloud Communication Platform Market
12.1. Introduction
12.2. Denmark
12.3. Egypt
12.4. Finland
12.5. France
12.6. Germany
12.7. Israel
12.8. Italy
12.9. Netherlands
12.10. Nigeria
12.11. Norway
12.12. Poland
12.13. Qatar
12.14. Russia
12.15. Saudi Arabia
12.16. South Africa
12.17. Spain
12.18. Sweden
12.19. Switzerland
12.20. Turkey
12.21. United Arab Emirates
12.22. United Kingdom
13. Competitive Landscape
13.1. FPNV Positioning Matrix
13.2. Market Share Analysis, By Key Player
13.3. Competitive Scenario Analysis, By Key Player
14. Competitive Portfolio
14.1. Key Company Profiles
14.1.1. 8x8, Inc.
14.1.2. Amazon Web Services, Inc.
14.1.3. Atos SE
14.1.4. Avaya LLC
14.1.5. BICS
14.1.6. CallFire Inc.
14.1.7. Cisco Systems, Inc.
14.1.8. Comcast Cable Communications Management, LL
14.1.9. DXC Technology Company
14.1.10. Fujitsu Limited
14.1.11. Google LLC By Alphabet, Inc.
14.1.12. IntelePeer Cloud Communications LLC
14.1.13. International Business Machines Corporation
14.1.14. Kandy Communications
14.1.15. Mavenir Systems, Inc.
14.1.16. Microsoft Corporation
14.1.17. NTT Communications Corporation
14.1.18. Plivo Inc.
14.1.19. Robert Bosch GmbH
14.1.20. Sangoma Corporation
14.1.21. SAP SE
14.1.22. Siemens AG
14.1.23. Twilio Inc.
14.1.24. Vonage America, LLC
14.1.25. West Technology Group, LLC
14.2. Key Product Portfolio
15. Appendix
15.1. Discussion Guide
15.2. License & Pricing
List of Figures
FIGURE 1. CLOUD COMMUNICATION PLATFORM MARKET RESEARCH PROCESS
FIGURE 2. CLOUD COMMUNICATION PLATFORM MARKET SIZE, 2023 VS 2030
FIGURE 3. CLOUD COMMUNICATION PLATFORM MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. CLOUD COMMUNICATION PLATFORM MARKET DYNAMICS
FIGURE 7. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2023 VS 2030 (%)
FIGURE 8. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2023 VS 2030 (%)
FIGURE 10. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
FIGURE 12. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2023 VS 2030 (%)
FIGURE 14. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. AMERICAS CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 16. AMERICAS CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. UNITED STATES CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 18. UNITED STATES CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. ASIA-PACIFIC CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 20. ASIA-PACIFIC CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. EUROPE, MIDDLE EAST & AFRICA CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 22. EUROPE, MIDDLE EAST & AFRICA CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 23. CLOUD COMMUNICATION PLATFORM MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 24. CLOUD COMMUNICATION PLATFORM MARKET SHARE, BY KEY PLAYER, 2023

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • 8x8, Inc.
  • Amazon Web Services, Inc.
  • Atos SE
  • Avaya LLC
  • BICS
  • CallFire Inc.
  • Cisco Systems, Inc.
  • Comcast Cable Communications Management, LL
  • DXC Technology Company
  • Fujitsu Limited
  • Google LLC By Alphabet, Inc.
  • IntelePeer Cloud Communications LLC
  • International Business Machines Corporation
  • Kandy Communications
  • Mavenir Systems, Inc.
  • Microsoft Corporation
  • NTT Communications Corporation
  • Plivo Inc.
  • Robert Bosch GmbH
  • Sangoma Corporation
  • SAP SE
  • Siemens AG
  • Twilio Inc.
  • Vonage America, LLC
  • West Technology Group, LLC

Methodology

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Table Information