Debt Collection Agencies Market Report 2026

The debt collection agencies market size has grown steadily in recent years. It will grow from $30.19 billion in 2025 to $31.2 billion in 2026 at a compound annual growth rate (CAGR) of 3.4%. The growth in the historic period can be attributed to increase in consumer and commercial credit usage, rising levels of non-performing loans, expansion of retail and healthcare lending, growth of outsourced collection services, evolution of regulatory frameworks.

The debt collection agencies market size is expected to see steady growth in the next few years. It will grow to $35.32 billion in 2030 at a compound annual growth rate (CAGR) of 3.2%. The growth in the forecast period can be attributed to increasing adoption of predictive analytics for collections, rising focus on customer-centric recovery approaches, expansion of automated payment platforms, growing regulatory oversight, increased demand for compliant third-party collection services. Major trends in the forecast period include increasing use of ai-driven debt recovery tools, rising adoption of digital communication channels, growing focus on compliance-oriented collection practices, expansion of data-driven debtor segmentation, enhanced emphasis on early-stage debt resolution.

The increasing levels of consumer debt are expected to drive the growth of the debt collection agencies market in the coming years. Consumer debt encompasses various forms of credit, including credit card debt, personal loans, mortgages, and auto loans, all of which can significantly impact financial stability and economic conditions. The rise in consumer debt is attributed to factors such as growing living expenses, easier access to credit, and an increased reliance on loans following the pandemic. Debt collection agencies play a crucial role in managing these rising debt levels by recovering unpaid debts from credit cards, personal loans, and medical bills on behalf of creditors. For example, in June 2024, the Federal Reserve Bank of New York reported that aggregate household debt balances increased by $184 billion in the first quarter of 2024, reflecting a 1.1% rise compared to the fourth quarter of 2023. As a result, the growing consumer debt levels are fueling the expansion of the debt collection agencies market.

Leading companies in the debt collection industry are leveraging innovative technologies, such as advanced debt collection platforms, to enhance efficiency and improve recovery rates. These platforms are designed to help agencies and businesses streamline and automate the debt recovery process. For instance, in October 2023, Mobicule Technologies Private Ltd., an India-based software company, introduced its Phygital Debt Resolution service to improve loan recovery and debt collection efforts. This platform features an omnichannel communication system that allows debtors to select their preferred interaction method, whether through mobile apps, web portals, or in-person meetings, ensuring greater convenience and accessibility. It utilizes artificial intelligence and advanced analytics to tailor collection strategies based on individual debtor profiles, increasing the likelihood of successful recovery. Additionally, real-time tracking capabilities enable businesses to monitor collection progress dynamically and make timely adjustments to their strategies.

In May 2025, TrueAccord Corp., a US-based provider of digital-first debt collection and machine-learning-driven customer engagement solutions, acquired Sentry Credit Inc. for an undisclosed sum. Through this acquisition, TrueAccord sought to broaden its service offerings by incorporating first-party collection and litigation services, thereby expanding its potential client base and strengthening its end-to-end debt recovery solutions. Sentry Credit Inc. is a US-based debt collection and recovery services company focusing on first-party and litigation-stage collections.

Major companies operating in the debt collection agencies market are Intrum AB, PRA Group Inc., Encore Capital Group Inc., KRUK Group, Lowell Financial Ltd., EOS Group Inc., Midland Credit Management Inc., Transworld Systems Inc., IC System Inc., CBE Group Inc., Convergent Outsourcing Solutions Inc., Link Financial Outsourcing Ltd., Asta Funding Inc., coeo Inkasso GmbH, Bierens Incasso Advocaten N.V., Atradius Collections B.V., Cabot Credit Management Group, Arrow Global Group, Hoist Finance AB, RMA Group, Credit Corp Group, Baycorp Holdings.

North America was the largest region in the debt collection agencies market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the debt collection agencies market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the debt collection agencies market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The debt collection agencies market includes revenues earned by entities by providing debt recovery services for creditors, such as contacting debtors, negotiating repayment, and managing debt settlement processes. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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