1h Free Analyst Time
The crm market is forecasted to grow by USD 75.4 billion during 2024-2029, accelerating at a CAGR of 11.5% during the forecast period. The report on the crm market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing adoption of crm by smes, increasing adoption of cloud-based offerings, and focus on customer engagement.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.
The crm market is segmented as below:
By Application
- Service and support CRM
- Sales CRM
- Marketing CRM software
- E-commerce software CRM
By Deployment
- SaaS
- On-premises
By Sector
- Large enterprises
- Small and medium-sized enterprises
By Geographical Landscape
- North America
- Europe
- APAC
- South America
- Middle East and Africa
The report on the crm market covers the following areas:
- CRM Market sizing
- CRM Market forecast
- CRM Market industry analysis
The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by Application
Executive Summary - Chart on Market Segmentation by Deployment
Executive Summary - Chart on Market Segmentation by Sector
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by Application
Executive Summary - Chart on Market Segmentation by Deployment
Executive Summary - Chart on Market Segmentation by Sector
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Market Analysis
2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
Overview on factors of disruption
2.4 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
Overview on factors of disruption
2.4 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
3 Market Landscape
3.1 Market ecosystem
Parent Market
Data Table on - Parent Market
3.2 Market characteristics
Market characteristics analysis
3.3 Value chain analysis
Value chain analysis
Parent Market
Data Table on - Parent Market
3.2 Market characteristics
Market characteristics analysis
3.3 Value chain analysis
Value chain analysis
4 Market Sizing
4.1 Market definition
Offerings of companies included in the market definition
4.2 Market segment analysis
Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
Chart on Global - Market size and forecast 2024-2029 ($ billion)
Data Table on Global - Market size and forecast 2024-2029 ($ billion)
Chart on Global Market: Year-over-year growth 2024-2029 (%)
Data Table on Global Market: Year-over-year growth 2024-2029 (%)
Offerings of companies included in the market definition
4.2 Market segment analysis
Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
Chart on Global - Market size and forecast 2024-2029 ($ billion)
Data Table on Global - Market size and forecast 2024-2029 ($ billion)
Chart on Global Market: Year-over-year growth 2024-2029 (%)
Data Table on Global Market: Year-over-year growth 2024-2029 (%)
5 Historic Market Size
5.1 Global CRM Market 2019 - 2023
Historic Market Size - Data Table on Global CRM Market 2019 - 2023 ($ billion)
5.2 Application segment analysis 2019 - 2023
Historic Market Size - Application Segment 2019 - 2023 ($ billion)
5.3 Deployment segment analysis 2019 - 2023
Historic Market Size - Deployment Segment 2019 - 2023 ($ billion)
5.4 Sector segment analysis 2019 - 2023
Historic Market Size - Sector Segment 2019 - 2023 ($ billion)
5.5 Geography segment analysis 2019 - 2023
Historic Market Size - Geography Segment 2019 - 2023 ($ billion)
5.6 Country segment analysis 2019 - 2023
Historic Market Size - Country Segment 2019 - 2023 ($ billion)
Historic Market Size - Data Table on Global CRM Market 2019 - 2023 ($ billion)
5.2 Application segment analysis 2019 - 2023
Historic Market Size - Application Segment 2019 - 2023 ($ billion)
5.3 Deployment segment analysis 2019 - 2023
Historic Market Size - Deployment Segment 2019 - 2023 ($ billion)
5.4 Sector segment analysis 2019 - 2023
Historic Market Size - Sector Segment 2019 - 2023 ($ billion)
5.5 Geography segment analysis 2019 - 2023
Historic Market Size - Geography Segment 2019 - 2023 ($ billion)
5.6 Country segment analysis 2019 - 2023
Historic Market Size - Country Segment 2019 - 2023 ($ billion)
6 Qualitative Analysis
6.1 The AI impact on Global CRM Market
7 Five Forces Analysis
7.1 Five forces summary
Five forces analysis - Comparison between 2024 and 2029
7.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2024 and 2029
7.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2024 and 2029
7.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2024 and 2029
7.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2024 and 2029
7.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2024 and 2029
7.7 Market condition
Chart on Market condition - Five forces 2024 and 2029
Five forces analysis - Comparison between 2024 and 2029
7.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2024 and 2029
7.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2024 and 2029
7.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2024 and 2029
7.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2024 and 2029
7.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2024 and 2029
7.7 Market condition
Chart on Market condition - Five forces 2024 and 2029
8 Market Segmentation by Application
8.1 Market segments
Chart on Application - Market share 2024-2029 (%)
Data Table on Application - Market share 2024-2029 (%)
8.2 Comparison by Application
Chart on Comparison by Application
Data Table on Comparison by Application
8.3 Service and support CRM - Market size and forecast 2024-2029
Chart on Service and support CRM - Market size and forecast 2024-2029 ($ billion)
Data Table on Service and support CRM - Market size and forecast 2024-2029 ($ billion)
Chart on Service and support CRM - Year-over-year growth 2024-2029 (%)
Data Table on Service and support CRM - Year-over-year growth 2024-2029 (%)
8.4 Sales CRM - Market size and forecast 2024-2029
Chart on Sales CRM - Market size and forecast 2024-2029 ($ billion)
Data Table on Sales CRM - Market size and forecast 2024-2029 ($ billion)
Chart on Sales CRM - Year-over-year growth 2024-2029 (%)
Data Table on Sales CRM - Year-over-year growth 2024-2029 (%)
8.5 Marketing CRM software - Market size and forecast 2024-2029
Chart on Marketing CRM software - Market size and forecast 2024-2029 ($ billion)
Data Table on Marketing CRM software - Market size and forecast 2024-2029 ($ billion)
Chart on Marketing CRM software - Year-over-year growth 2024-2029 (%)
Data Table on Marketing CRM software - Year-over-year growth 2024-2029 (%)
8.6 E-commerce software CRM - Market size and forecast 2024-2029
Chart on E-commerce software CRM - Market size and forecast 2024-2029 ($ billion)
Data Table on E-commerce software CRM - Market size and forecast 2024-2029 ($ billion)
Chart on E-commerce software CRM - Year-over-year growth 2024-2029 (%)
Data Table on E-commerce software CRM - Year-over-year growth 2024-2029 (%)
8.7 Market opportunity by Application
Market opportunity by Application ($ billion)
Data Table on Market opportunity by Application ($ billion)
Chart on Application - Market share 2024-2029 (%)
Data Table on Application - Market share 2024-2029 (%)
8.2 Comparison by Application
Chart on Comparison by Application
Data Table on Comparison by Application
8.3 Service and support CRM - Market size and forecast 2024-2029
Chart on Service and support CRM - Market size and forecast 2024-2029 ($ billion)
Data Table on Service and support CRM - Market size and forecast 2024-2029 ($ billion)
Chart on Service and support CRM - Year-over-year growth 2024-2029 (%)
Data Table on Service and support CRM - Year-over-year growth 2024-2029 (%)
8.4 Sales CRM - Market size and forecast 2024-2029
Chart on Sales CRM - Market size and forecast 2024-2029 ($ billion)
Data Table on Sales CRM - Market size and forecast 2024-2029 ($ billion)
Chart on Sales CRM - Year-over-year growth 2024-2029 (%)
Data Table on Sales CRM - Year-over-year growth 2024-2029 (%)
8.5 Marketing CRM software - Market size and forecast 2024-2029
Chart on Marketing CRM software - Market size and forecast 2024-2029 ($ billion)
Data Table on Marketing CRM software - Market size and forecast 2024-2029 ($ billion)
Chart on Marketing CRM software - Year-over-year growth 2024-2029 (%)
Data Table on Marketing CRM software - Year-over-year growth 2024-2029 (%)
8.6 E-commerce software CRM - Market size and forecast 2024-2029
Chart on E-commerce software CRM - Market size and forecast 2024-2029 ($ billion)
Data Table on E-commerce software CRM - Market size and forecast 2024-2029 ($ billion)
Chart on E-commerce software CRM - Year-over-year growth 2024-2029 (%)
Data Table on E-commerce software CRM - Year-over-year growth 2024-2029 (%)
8.7 Market opportunity by Application
Market opportunity by Application ($ billion)
Data Table on Market opportunity by Application ($ billion)
9 Market Segmentation by Deployment
9.1 Market segments
Chart on Deployment - Market share 2024-2029 (%)
Data Table on Deployment - Market share 2024-2029 (%)
9.2 Comparison by Deployment
Chart on Comparison by Deployment
Data Table on Comparison by Deployment
9.3 SaaS - Market size and forecast 2024-2029
Chart on SaaS - Market size and forecast 2024-2029 ($ billion)
Data Table on SaaS - Market size and forecast 2024-2029 ($ billion)
Chart on SaaS - Year-over-year growth 2024-2029 (%)
Data Table on SaaS - Year-over-year growth 2024-2029 (%)
9.4 On-premises - Market size and forecast 2024-2029
Chart on On-premises - Market size and forecast 2024-2029 ($ billion)
Data Table on On-premises - Market size and forecast 2024-2029 ($ billion)
Chart on On-premises - Year-over-year growth 2024-2029 (%)
Data Table on On-premises - Year-over-year growth 2024-2029 (%)
9.5 Market opportunity by Deployment
Market opportunity by Deployment ($ billion)
Data Table on Market opportunity by Deployment ($ billion)
Chart on Deployment - Market share 2024-2029 (%)
Data Table on Deployment - Market share 2024-2029 (%)
9.2 Comparison by Deployment
Chart on Comparison by Deployment
Data Table on Comparison by Deployment
9.3 SaaS - Market size and forecast 2024-2029
Chart on SaaS - Market size and forecast 2024-2029 ($ billion)
Data Table on SaaS - Market size and forecast 2024-2029 ($ billion)
Chart on SaaS - Year-over-year growth 2024-2029 (%)
Data Table on SaaS - Year-over-year growth 2024-2029 (%)
9.4 On-premises - Market size and forecast 2024-2029
Chart on On-premises - Market size and forecast 2024-2029 ($ billion)
Data Table on On-premises - Market size and forecast 2024-2029 ($ billion)
Chart on On-premises - Year-over-year growth 2024-2029 (%)
Data Table on On-premises - Year-over-year growth 2024-2029 (%)
9.5 Market opportunity by Deployment
Market opportunity by Deployment ($ billion)
Data Table on Market opportunity by Deployment ($ billion)
10 Market Segmentation by Sector
10.1 Market segments
Chart on Sector - Market share 2024-2029 (%)
Data Table on Sector - Market share 2024-2029 (%)
10.2 Comparison by Sector
Chart on Comparison by Sector
Data Table on Comparison by Sector
10.3 Large enterprises - Market size and forecast 2024-2029
Chart on Large enterprises - Market size and forecast 2024-2029 ($ billion)
Data Table on Large enterprises - Market size and forecast 2024-2029 ($ billion)
Chart on Large enterprises - Year-over-year growth 2024-2029 (%)
Data Table on Large enterprises - Year-over-year growth 2024-2029 (%)
10.4 Small and medium-sized enterprises - Market size and forecast 2024-2029
Chart on Small and medium-sized enterprises - Market size and forecast 2024-2029 ($ billion)
Data Table on Small and medium-sized enterprises - Market size and forecast 2024-2029 ($ billion)
Chart on Small and medium-sized enterprises - Year-over-year growth 2024-2029 (%)
Data Table on Small and medium-sized enterprises - Year-over-year growth 2024-2029 (%)
10.5 Market opportunity by Sector
Market opportunity by Sector ($ billion)
Data Table on Market opportunity by Sector ($ billion)
Chart on Sector - Market share 2024-2029 (%)
Data Table on Sector - Market share 2024-2029 (%)
10.2 Comparison by Sector
Chart on Comparison by Sector
Data Table on Comparison by Sector
10.3 Large enterprises - Market size and forecast 2024-2029
Chart on Large enterprises - Market size and forecast 2024-2029 ($ billion)
Data Table on Large enterprises - Market size and forecast 2024-2029 ($ billion)
Chart on Large enterprises - Year-over-year growth 2024-2029 (%)
Data Table on Large enterprises - Year-over-year growth 2024-2029 (%)
10.4 Small and medium-sized enterprises - Market size and forecast 2024-2029
Chart on Small and medium-sized enterprises - Market size and forecast 2024-2029 ($ billion)
Data Table on Small and medium-sized enterprises - Market size and forecast 2024-2029 ($ billion)
Chart on Small and medium-sized enterprises - Year-over-year growth 2024-2029 (%)
Data Table on Small and medium-sized enterprises - Year-over-year growth 2024-2029 (%)
10.5 Market opportunity by Sector
Market opportunity by Sector ($ billion)
Data Table on Market opportunity by Sector ($ billion)
11 Customer Landscape
11.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
12 Geographic Landscape
12.1 Geographic segmentation
Chart on Market share By Geographical Landscape 2024-2029 (%)
Data Table on Market share By Geographical Landscape 2024-2029 (%)
12.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
12.3 North America - Market size and forecast 2024-2029
Chart on North America - Market size and forecast 2024-2029 ($ billion)
Data Table on North America - Market size and forecast 2024-2029 ($ billion)
Chart on North America - Year-over-year growth 2024-2029 (%)
Data Table on North America - Year-over-year growth 2024-2029 (%)
12.4 Europe - Market size and forecast 2024-2029
Chart on Europe - Market size and forecast 2024-2029 ($ billion)
Data Table on Europe - Market size and forecast 2024-2029 ($ billion)
Chart on Europe - Year-over-year growth 2024-2029 (%)
Data Table on Europe - Year-over-year growth 2024-2029 (%)
12.5 APAC - Market size and forecast 2024-2029
Chart on APAC - Market size and forecast 2024-2029 ($ billion)
Data Table on APAC - Market size and forecast 2024-2029 ($ billion)
Chart on APAC - Year-over-year growth 2024-2029 (%)
Data Table on APAC - Year-over-year growth 2024-2029 (%)
12.6 South America - Market size and forecast 2024-2029
Chart on South America - Market size and forecast 2024-2029 ($ billion)
Data Table on South America - Market size and forecast 2024-2029 ($ billion)
Chart on South America - Year-over-year growth 2024-2029 (%)
Data Table on South America - Year-over-year growth 2024-2029 (%)
12.7 Middle East and Africa - Market size and forecast 2024-2029
Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
12.8 US - Market size and forecast 2024-2029
Chart on US - Market size and forecast 2024-2029 ($ billion)
Data Table on US - Market size and forecast 2024-2029 ($ billion)
Chart on US - Year-over-year growth 2024-2029 (%)
Data Table on US - Year-over-year growth 2024-2029 (%)
12.9 Canada - Market size and forecast 2024-2029
Chart on Canada - Market size and forecast 2024-2029 ($ billion)
Data Table on Canada - Market size and forecast 2024-2029 ($ billion)
Chart on Canada - Year-over-year growth 2024-2029 (%)
Data Table on Canada - Year-over-year growth 2024-2029 (%)
12.10 UK - Market size and forecast 2024-2029
Chart on UK - Market size and forecast 2024-2029 ($ billion)
Data Table on UK - Market size and forecast 2024-2029 ($ billion)
Chart on UK - Year-over-year growth 2024-2029 (%)
Data Table on UK - Year-over-year growth 2024-2029 (%)
12.11 Germany - Market size and forecast 2024-2029
Chart on Germany - Market size and forecast 2024-2029 ($ billion)
Data Table on Germany - Market size and forecast 2024-2029 ($ billion)
Chart on Germany - Year-over-year growth 2024-2029 (%)
Data Table on Germany - Year-over-year growth 2024-2029 (%)
12.12 Japan - Market size and forecast 2024-2029
Chart on Japan - Market size and forecast 2024-2029 ($ billion)
Data Table on Japan - Market size and forecast 2024-2029 ($ billion)
Chart on Japan - Year-over-year growth 2024-2029 (%)
Data Table on Japan - Year-over-year growth 2024-2029 (%)
12.13 Mexico - Market size and forecast 2024-2029
Chart on Mexico - Market size and forecast 2024-2029 ($ billion)
Data Table on Mexico - Market size and forecast 2024-2029 ($ billion)
Chart on Mexico - Year-over-year growth 2024-2029 (%)
Data Table on Mexico - Year-over-year growth 2024-2029 (%)
12.14 France - Market size and forecast 2024-2029
Chart on France - Market size and forecast 2024-2029 ($ billion)
Data Table on France - Market size and forecast 2024-2029 ($ billion)
Chart on France - Year-over-year growth 2024-2029 (%)
Data Table on France - Year-over-year growth 2024-2029 (%)
12.15 Italy - Market size and forecast 2024-2029
Chart on Italy - Market size and forecast 2024-2029 ($ billion)
Data Table on Italy - Market size and forecast 2024-2029 ($ billion)
Chart on Italy - Year-over-year growth 2024-2029 (%)
Data Table on Italy - Year-over-year growth 2024-2029 (%)
12.16 Spain - Market size and forecast 2024-2029
Chart on Spain - Market size and forecast 2024-2029 ($ billion)
Data Table on Spain - Market size and forecast 2024-2029 ($ billion)
Chart on Spain - Year-over-year growth 2024-2029 (%)
Data Table on Spain - Year-over-year growth 2024-2029 (%)
12.17 China - Market size and forecast 2024-2029
Chart on China - Market size and forecast 2024-2029 ($ billion)
Data Table on China - Market size and forecast 2024-2029 ($ billion)
Chart on China - Year-over-year growth 2024-2029 (%)
Data Table on China - Year-over-year growth 2024-2029 (%)
12.18 Market opportunity By Geographical Landscape
Market opportunity By Geographical Landscape ($ billion)
Data Tables on Market opportunity By Geographical Landscape ($ billion)
Chart on Market share By Geographical Landscape 2024-2029 (%)
Data Table on Market share By Geographical Landscape 2024-2029 (%)
12.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
12.3 North America - Market size and forecast 2024-2029
Chart on North America - Market size and forecast 2024-2029 ($ billion)
Data Table on North America - Market size and forecast 2024-2029 ($ billion)
Chart on North America - Year-over-year growth 2024-2029 (%)
Data Table on North America - Year-over-year growth 2024-2029 (%)
12.4 Europe - Market size and forecast 2024-2029
Chart on Europe - Market size and forecast 2024-2029 ($ billion)
Data Table on Europe - Market size and forecast 2024-2029 ($ billion)
Chart on Europe - Year-over-year growth 2024-2029 (%)
Data Table on Europe - Year-over-year growth 2024-2029 (%)
12.5 APAC - Market size and forecast 2024-2029
Chart on APAC - Market size and forecast 2024-2029 ($ billion)
Data Table on APAC - Market size and forecast 2024-2029 ($ billion)
Chart on APAC - Year-over-year growth 2024-2029 (%)
Data Table on APAC - Year-over-year growth 2024-2029 (%)
12.6 South America - Market size and forecast 2024-2029
Chart on South America - Market size and forecast 2024-2029 ($ billion)
Data Table on South America - Market size and forecast 2024-2029 ($ billion)
Chart on South America - Year-over-year growth 2024-2029 (%)
Data Table on South America - Year-over-year growth 2024-2029 (%)
12.7 Middle East and Africa - Market size and forecast 2024-2029
Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
12.8 US - Market size and forecast 2024-2029
Chart on US - Market size and forecast 2024-2029 ($ billion)
Data Table on US - Market size and forecast 2024-2029 ($ billion)
Chart on US - Year-over-year growth 2024-2029 (%)
Data Table on US - Year-over-year growth 2024-2029 (%)
12.9 Canada - Market size and forecast 2024-2029
Chart on Canada - Market size and forecast 2024-2029 ($ billion)
Data Table on Canada - Market size and forecast 2024-2029 ($ billion)
Chart on Canada - Year-over-year growth 2024-2029 (%)
Data Table on Canada - Year-over-year growth 2024-2029 (%)
12.10 UK - Market size and forecast 2024-2029
Chart on UK - Market size and forecast 2024-2029 ($ billion)
Data Table on UK - Market size and forecast 2024-2029 ($ billion)
Chart on UK - Year-over-year growth 2024-2029 (%)
Data Table on UK - Year-over-year growth 2024-2029 (%)
12.11 Germany - Market size and forecast 2024-2029
Chart on Germany - Market size and forecast 2024-2029 ($ billion)
Data Table on Germany - Market size and forecast 2024-2029 ($ billion)
Chart on Germany - Year-over-year growth 2024-2029 (%)
Data Table on Germany - Year-over-year growth 2024-2029 (%)
12.12 Japan - Market size and forecast 2024-2029
Chart on Japan - Market size and forecast 2024-2029 ($ billion)
Data Table on Japan - Market size and forecast 2024-2029 ($ billion)
Chart on Japan - Year-over-year growth 2024-2029 (%)
Data Table on Japan - Year-over-year growth 2024-2029 (%)
12.13 Mexico - Market size and forecast 2024-2029
Chart on Mexico - Market size and forecast 2024-2029 ($ billion)
Data Table on Mexico - Market size and forecast 2024-2029 ($ billion)
Chart on Mexico - Year-over-year growth 2024-2029 (%)
Data Table on Mexico - Year-over-year growth 2024-2029 (%)
12.14 France - Market size and forecast 2024-2029
Chart on France - Market size and forecast 2024-2029 ($ billion)
Data Table on France - Market size and forecast 2024-2029 ($ billion)
Chart on France - Year-over-year growth 2024-2029 (%)
Data Table on France - Year-over-year growth 2024-2029 (%)
12.15 Italy - Market size and forecast 2024-2029
Chart on Italy - Market size and forecast 2024-2029 ($ billion)
Data Table on Italy - Market size and forecast 2024-2029 ($ billion)
Chart on Italy - Year-over-year growth 2024-2029 (%)
Data Table on Italy - Year-over-year growth 2024-2029 (%)
12.16 Spain - Market size and forecast 2024-2029
Chart on Spain - Market size and forecast 2024-2029 ($ billion)
Data Table on Spain - Market size and forecast 2024-2029 ($ billion)
Chart on Spain - Year-over-year growth 2024-2029 (%)
Data Table on Spain - Year-over-year growth 2024-2029 (%)
12.17 China - Market size and forecast 2024-2029
Chart on China - Market size and forecast 2024-2029 ($ billion)
Data Table on China - Market size and forecast 2024-2029 ($ billion)
Chart on China - Year-over-year growth 2024-2029 (%)
Data Table on China - Year-over-year growth 2024-2029 (%)
12.18 Market opportunity By Geographical Landscape
Market opportunity By Geographical Landscape ($ billion)
Data Tables on Market opportunity By Geographical Landscape ($ billion)
13 Drivers, Challenges, and Opportunity/Restraints
13.1 Market drivers
13.2 Market challenges
13.3 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
13.4 Market opportunities/restraints
13.2 Market challenges
13.3 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
13.4 Market opportunities/restraints
14 Competitive Landscape
14.1 Overview
14.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
14.3 Landscape disruption
Overview on factors of disruption
14.4 Industry risks
Impact of key risks on business
14.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
14.3 Landscape disruption
Overview on factors of disruption
14.4 Industry risks
Impact of key risks on business
15 Competitive Analysis
15.1 Companies profiled
Companies covered
15.2 Company ranking index
Company ranking index
15.3 Market positioning of companies
Matrix on companies position and classification
15.4 Acoustic LP
Acoustic LP - Overview
Acoustic LP - Product / Service
Acoustic LP - Key offerings
SWOT
15.5 Adobe Inc.
Adobe Inc. - Overview
Adobe Inc. - Business segments
Adobe Inc. - Key news
Adobe Inc. - Key offerings
Adobe Inc. - Segment focus
SWOT
15.6 Concentrix Corp.
Concentrix Corp. - Overview
Concentrix Corp. - Product / Service
Concentrix Corp. - Key news
Concentrix Corp. - Key offerings
SWOT
15.7 Huawei Technologies Co. Ltd.
Huawei Technologies Co. Ltd. - Overview
Huawei Technologies Co. Ltd. - Product / Service
Huawei Technologies Co. Ltd. - Key news
Huawei Technologies Co. Ltd. - Key offerings
SWOT
15.8 HubSpot Inc.
HubSpot Inc. - Overview
HubSpot Inc. - Product / Service
HubSpot Inc. - Key news
HubSpot Inc. - Key offerings
SWOT
15.9 Infor Inc.
Infor Inc. - Overview
Infor Inc. - Product / Service
Infor Inc. - Key news
Infor Inc. - Key offerings
SWOT
15.10 Microsoft Corp.
Microsoft Corp. - Overview
Microsoft Corp. - Business segments
Microsoft Corp. - Key news
Microsoft Corp. - Key offerings
Microsoft Corp. - Segment focus
SWOT
15.11 NICE Ltd.
NICE Ltd. - Overview
NICE Ltd. - Business segments
NICE Ltd. - Key news
NICE Ltd. - Key offerings
NICE Ltd. - Segment focus
SWOT
15.12 Oracle Corp.
Oracle Corp. - Overview
Oracle Corp. - Business segments
Oracle Corp. - Key news
Oracle Corp. - Key offerings
Oracle Corp. - Segment focus
SWOT
15.13 Pegasystems Inc.
Pegasystems Inc. - Overview
Pegasystems Inc. - Product / Service
Pegasystems Inc. - Key offerings
SWOT
15.14 Sage Group Plc
Sage Group Plc - Overview
Sage Group Plc - Business segments
Sage Group Plc - Key news
Sage Group Plc - Key offerings
Sage Group Plc - Segment focus
SWOT
15.15 Salesforce Inc.
Salesforce Inc. - Overview
Salesforce Inc. - Product / Service
Salesforce Inc. - Key news
Salesforce Inc. - Key offerings
SWOT
15.16 SAP SE
SAP SE - Overview
SAP SE - Business segments
SAP SE - Key news
SAP SE - Key offerings
SAP SE - Segment focus
SWOT
15.17 SAS Institute Inc.
SAS Institute Inc. - Overview
SAS Institute Inc. - Product / Service
SAS Institute Inc. - Key news
SAS Institute Inc. - Key offerings
SWOT
15.18 SugarCRM Inc.
SugarCRM Inc. - Overview
SugarCRM Inc. - Product / Service
SugarCRM Inc. - Key offerings
SWOT
Companies covered
15.2 Company ranking index
Company ranking index
15.3 Market positioning of companies
Matrix on companies position and classification
15.4 Acoustic LP
Acoustic LP - Overview
Acoustic LP - Product / Service
Acoustic LP - Key offerings
SWOT
15.5 Adobe Inc.
Adobe Inc. - Overview
Adobe Inc. - Business segments
Adobe Inc. - Key news
Adobe Inc. - Key offerings
Adobe Inc. - Segment focus
SWOT
15.6 Concentrix Corp.
Concentrix Corp. - Overview
Concentrix Corp. - Product / Service
Concentrix Corp. - Key news
Concentrix Corp. - Key offerings
SWOT
15.7 Huawei Technologies Co. Ltd.
Huawei Technologies Co. Ltd. - Overview
Huawei Technologies Co. Ltd. - Product / Service
Huawei Technologies Co. Ltd. - Key news
Huawei Technologies Co. Ltd. - Key offerings
SWOT
15.8 HubSpot Inc.
HubSpot Inc. - Overview
HubSpot Inc. - Product / Service
HubSpot Inc. - Key news
HubSpot Inc. - Key offerings
SWOT
15.9 Infor Inc.
Infor Inc. - Overview
Infor Inc. - Product / Service
Infor Inc. - Key news
Infor Inc. - Key offerings
SWOT
15.10 Microsoft Corp.
Microsoft Corp. - Overview
Microsoft Corp. - Business segments
Microsoft Corp. - Key news
Microsoft Corp. - Key offerings
Microsoft Corp. - Segment focus
SWOT
15.11 NICE Ltd.
NICE Ltd. - Overview
NICE Ltd. - Business segments
NICE Ltd. - Key news
NICE Ltd. - Key offerings
NICE Ltd. - Segment focus
SWOT
15.12 Oracle Corp.
Oracle Corp. - Overview
Oracle Corp. - Business segments
Oracle Corp. - Key news
Oracle Corp. - Key offerings
Oracle Corp. - Segment focus
SWOT
15.13 Pegasystems Inc.
Pegasystems Inc. - Overview
Pegasystems Inc. - Product / Service
Pegasystems Inc. - Key offerings
SWOT
15.14 Sage Group Plc
Sage Group Plc - Overview
Sage Group Plc - Business segments
Sage Group Plc - Key news
Sage Group Plc - Key offerings
Sage Group Plc - Segment focus
SWOT
15.15 Salesforce Inc.
Salesforce Inc. - Overview
Salesforce Inc. - Product / Service
Salesforce Inc. - Key news
Salesforce Inc. - Key offerings
SWOT
15.16 SAP SE
SAP SE - Overview
SAP SE - Business segments
SAP SE - Key news
SAP SE - Key offerings
SAP SE - Segment focus
SWOT
15.17 SAS Institute Inc.
SAS Institute Inc. - Overview
SAS Institute Inc. - Product / Service
SAS Institute Inc. - Key news
SAS Institute Inc. - Key offerings
SWOT
15.18 SugarCRM Inc.
SugarCRM Inc. - Overview
SugarCRM Inc. - Product / Service
SugarCRM Inc. - Key offerings
SWOT
16 Appendix
16.1 Scope of the report
16.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
16.3 Currency conversion rates for US$
Currency conversion rates for US$
16.4 Research methodology
Research methodology
16.5 Data procurement
Information sources
16.6 Data validation
Data validation
16.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
16.8 Data synthesis
Data synthesis
16.9 360 degree market analysis
360 degree market analysis
16.10 List of abbreviations
List of abbreviations
16.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
16.3 Currency conversion rates for US$
Currency conversion rates for US$
16.4 Research methodology
Research methodology
16.5 Data procurement
Information sources
16.6 Data validation
Data validation
16.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
16.8 Data synthesis
Data synthesis
16.9 360 degree market analysis
360 degree market analysis
16.10 List of abbreviations
List of abbreviations
List of Exhibits
Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by Application
Exhibits 6: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits 7: Executive Summary - Chart on Market Segmentation by Sector
Exhibits 8: Executive Summary - Chart on Incremental Growth
Exhibits 9: Executive Summary - Data Table on Incremental Growth
Exhibits 10: Executive Summary - Chart on Company Market Positioning
Exhibits 11: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 12: Overview on criticality of inputs and factors of differentiation
Exhibits 13: Overview on factors of disruption
Exhibits 14: Impact of drivers and challenges in 2024 and 2029
Exhibits 15: Parent Market
Exhibits 16: Data Table on - Parent Market
Exhibits 17: Market characteristics analysis
Exhibits 18: Value chain analysis
Exhibits 19: Offerings of companies included in the market definition
Exhibits 20: Market segments
Exhibits 21: Chart on Global - Market size and forecast 2024-2029 ($ billion)
Exhibits 22: Data Table on Global - Market size and forecast 2024-2029 ($ billion)
Exhibits 23: Chart on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits 24: Data Table on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits 25: Historic Market Size - Data Table on Global CRM Market 2019 - 2023 ($ billion)
Exhibits 26: Historic Market Size - Application Segment 2019 - 2023 ($ billion)
Exhibits 27: Historic Market Size - Deployment Segment 2019 - 2023 ($ billion)
Exhibits 28: Historic Market Size - Sector Segment 2019 - 2023 ($ billion)
Exhibits 29: Historic Market Size - Geography Segment 2019 - 2023 ($ billion)
Exhibits 30: Historic Market Size - Country Segment 2019 - 2023 ($ billion)
Exhibits 31: Five forces analysis - Comparison between 2024 and 2029
Exhibits 32: Bargaining power of buyers - Impact of key factors 2024 and 2029
Exhibits 33: Bargaining power of suppliers - Impact of key factors in 2024 and 2029
Exhibits 34: Threat of new entrants - Impact of key factors in 2024 and 2029
Exhibits 35: Threat of substitutes - Impact of key factors in 2024 and 2029
Exhibits 36: Threat of rivalry - Impact of key factors in 2024 and 2029
Exhibits 37: Chart on Market condition - Five forces 2024 and 2029
Exhibits 38: Chart on Application - Market share 2024-2029 (%)
Exhibits 39: Data Table on Application - Market share 2024-2029 (%)
Exhibits 40: Chart on Comparison by Application
Exhibits 41: Data Table on Comparison by Application
Exhibits 42: Chart on Service and support CRM - Market size and forecast 2024-2029 ($ billion)
Exhibits 43: Data Table on Service and support CRM - Market size and forecast 2024-2029 ($ billion)
Exhibits 44: Chart on Service and support CRM - Year-over-year growth 2024-2029 (%)
Exhibits 45: Data Table on Service and support CRM - Year-over-year growth 2024-2029 (%)
Exhibits 46: Chart on Sales CRM - Market size and forecast 2024-2029 ($ billion)
Exhibits 47: Data Table on Sales CRM - Market size and forecast 2024-2029 ($ billion)
Exhibits 48: Chart on Sales CRM - Year-over-year growth 2024-2029 (%)
Exhibits 49: Data Table on Sales CRM - Year-over-year growth 2024-2029 (%)
Exhibits 50: Chart on Marketing CRM software - Market size and forecast 2024-2029 ($ billion)
Exhibits 51: Data Table on Marketing CRM software - Market size and forecast 2024-2029 ($ billion)
Exhibits 52: Chart on Marketing CRM software - Year-over-year growth 2024-2029 (%)
Exhibits 53: Data Table on Marketing CRM software - Year-over-year growth 2024-2029 (%)
Exhibits 54: Chart on E-commerce software CRM - Market size and forecast 2024-2029 ($ billion)
Exhibits 55: Data Table on E-commerce software CRM - Market size and forecast 2024-2029 ($ billion)
Exhibits 56: Chart on E-commerce software CRM - Year-over-year growth 2024-2029 (%)
Exhibits 57: Data Table on E-commerce software CRM - Year-over-year growth 2024-2029 (%)
Exhibits 58: Market opportunity by Application ($ billion)
Exhibits 59: Data Table on Market opportunity by Application ($ billion)
Exhibits 60: Chart on Deployment - Market share 2024-2029 (%)
Exhibits 61: Data Table on Deployment - Market share 2024-2029 (%)
Exhibits 62: Chart on Comparison by Deployment
Exhibits 63: Data Table on Comparison by Deployment
Exhibits 64: Chart on SaaS - Market size and forecast 2024-2029 ($ billion)
Exhibits 65: Data Table on SaaS - Market size and forecast 2024-2029 ($ billion)
Exhibits 66: Chart on SaaS - Year-over-year growth 2024-2029 (%)
Exhibits 67: Data Table on SaaS - Year-over-year growth 2024-2029 (%)
Exhibits 68: Chart on On-premises - Market size and forecast 2024-2029 ($ billion)
Exhibits 69: Data Table on On-premises - Market size and forecast 2024-2029 ($ billion)
Exhibits 70: Chart on On-premises - Year-over-year growth 2024-2029 (%)
Exhibits 71: Data Table on On-premises - Year-over-year growth 2024-2029 (%)
Exhibits 72: Market opportunity by Deployment ($ billion)
Exhibits 73: Data Table on Market opportunity by Deployment ($ billion)
Exhibits 74: Chart on Sector - Market share 2024-2029 (%)
Exhibits 75: Data Table on Sector - Market share 2024-2029 (%)
Exhibits 76: Chart on Comparison by Sector
Exhibits 77: Data Table on Comparison by Sector
Exhibits 78: Chart on Large enterprises - Market size and forecast 2024-2029 ($ billion)
Exhibits 79: Data Table on Large enterprises - Market size and forecast 2024-2029 ($ billion)
Exhibits 80: Chart on Large enterprises - Year-over-year growth 2024-2029 (%)
Exhibits 81: Data Table on Large enterprises - Year-over-year growth 2024-2029 (%)
Exhibits 82: Chart on Small and medium-sized enterprises - Market size and forecast 2024-2029 ($ billion)
Exhibits 83: Data Table on Small and medium-sized enterprises - Market size and forecast 2024-2029 ($ billion)
Exhibits 84: Chart on Small and medium-sized enterprises - Year-over-year growth 2024-2029 (%)
Exhibits 85: Data Table on Small and medium-sized enterprises - Year-over-year growth 2024-2029 (%)
Exhibits 86: Market opportunity by Sector ($ billion)
Exhibits 87: Data Table on Market opportunity by Sector ($ billion)
Exhibits 88: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 89: Chart on Market share By Geographical Landscape 2024-2029 (%)
Exhibits 90: Data Table on Market share By Geographical Landscape 2024-2029 (%)
Exhibits 91: Chart on Geographic comparison
Exhibits 92: Data Table on Geographic comparison
Exhibits 93: Chart on North America - Market size and forecast 2024-2029 ($ billion)
Exhibits 94: Data Table on North America - Market size and forecast 2024-2029 ($ billion)
Exhibits 95: Chart on North America - Year-over-year growth 2024-2029 (%)
Exhibits 96: Data Table on North America - Year-over-year growth 2024-2029 (%)
Exhibits 97: Chart on Europe - Market size and forecast 2024-2029 ($ billion)
Exhibits 98: Data Table on Europe - Market size and forecast 2024-2029 ($ billion)
Exhibits 99: Chart on Europe - Year-over-year growth 2024-2029 (%)
Exhibits 100: Data Table on Europe - Year-over-year growth 2024-2029 (%)
Exhibits 101: Chart on APAC - Market size and forecast 2024-2029 ($ billion)
Exhibits 102: Data Table on APAC - Market size and forecast 2024-2029 ($ billion)
Exhibits 103: Chart on APAC - Year-over-year growth 2024-2029 (%)
Exhibits 104: Data Table on APAC - Year-over-year growth 2024-2029 (%)
Exhibits 105: Chart on South America - Market size and forecast 2024-2029 ($ billion)
Exhibits 106: Data Table on South America - Market size and forecast 2024-2029 ($ billion)
Exhibits 107: Chart on South America - Year-over-year growth 2024-2029 (%)
Exhibits 108: Data Table on South America - Year-over-year growth 2024-2029 (%)
Exhibits 109: Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
Exhibits 110: Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
Exhibits 111: Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits 112: Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits 113: Chart on US - Market size and forecast 2024-2029 ($ billion)
Exhibits 114: Data Table on US - Market size and forecast 2024-2029 ($ billion)
Exhibits 115: Chart on US - Year-over-year growth 2024-2029 (%)
Exhibits 116: Data Table on US - Year-over-year growth 2024-2029 (%)
Exhibits 117: Chart on Canada - Market size and forecast 2024-2029 ($ billion)
Exhibits 118: Data Table on Canada - Market size and forecast 2024-2029 ($ billion)
Exhibits 119: Chart on Canada - Year-over-year growth 2024-2029 (%)
Exhibits 120: Data Table on Canada - Year-over-year growth 2024-2029 (%)
Exhibits 121: Chart on UK - Market size and forecast 2024-2029 ($ billion)
Exhibits 122: Data Table on UK - Market size and forecast 2024-2029 ($ billion)
Exhibits 123: Chart on UK - Year-over-year growth 2024-2029 (%)
Exhibits 124: Data Table on UK - Year-over-year growth 2024-2029 (%)
Exhibits 125: Chart on Germany - Market size and forecast 2024-2029 ($ billion)
Exhibits 126: Data Table on Germany - Market size and forecast 2024-2029 ($ billion)
Exhibits 127: Chart on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 128: Data Table on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 129: Chart on Japan - Market size and forecast 2024-2029 ($ billion)
Exhibits 130: Data Table on Japan - Market size and forecast 2024-2029 ($ billion)
Exhibits 131: Chart on Japan - Year-over-year growth 2024-2029 (%)
Exhibits 132: Data Table on Japan - Year-over-year growth 2024-2029 (%)
Exhibits 133: Chart on Mexico - Market size and forecast 2024-2029 ($ billion)
Exhibits 134: Data Table on Mexico - Market size and forecast 2024-2029 ($ billion)
Exhibits 135: Chart on Mexico - Year-over-year growth 2024-2029 (%)
Exhibits 136: Data Table on Mexico - Year-over-year growth 2024-2029 (%)
Exhibits 137: Chart on France - Market size and forecast 2024-2029 ($ billion)
Exhibits 138: Data Table on France - Market size and forecast 2024-2029 ($ billion)
Exhibits 139: Chart on France - Year-over-year growth 2024-2029 (%)
Exhibits 140: Data Table on France - Year-over-year growth 2024-2029 (%)
Exhibits 141: Chart on Italy - Market size and forecast 2024-2029 ($ billion)
Exhibits 142: Data Table on Italy - Market size and forecast 2024-2029 ($ billion)
Exhibits 143: Chart on Italy - Year-over-year growth 2024-2029 (%)
Exhibits 144: Data Table on Italy - Year-over-year growth 2024-2029 (%)
Exhibits 145: Chart on Spain - Market size and forecast 2024-2029 ($ billion)
Exhibits 146: Data Table on Spain - Market size and forecast 2024-2029 ($ billion)
Exhibits 147: Chart on Spain - Year-over-year growth 2024-2029 (%)
Exhibits 148: Data Table on Spain - Year-over-year growth 2024-2029 (%)
Exhibits 149: Chart on China - Market size and forecast 2024-2029 ($ billion)
Exhibits 150: Data Table on China - Market size and forecast 2024-2029 ($ billion)
Exhibits 151: Chart on China - Year-over-year growth 2024-2029 (%)
Exhibits 152: Data Table on China - Year-over-year growth 2024-2029 (%)
Exhibits 153: Market opportunity By Geographical Landscape ($ billion)
Exhibits 154: Data Tables on Market opportunity By Geographical Landscape ($ billion)
Exhibits 155: Impact of drivers and challenges in 2024 and 2029
Exhibits 156: Overview on criticality of inputs and factors of differentiation
Exhibits 157: Overview on factors of disruption
Exhibits 158: Impact of key risks on business
Exhibits 159: Companies covered
Exhibits 160: Company ranking index
Exhibits 161: Matrix on companies position and classification
Exhibits 162: Acoustic LP - Overview
Exhibits 163: Acoustic LP - Product / Service
Exhibits 164: Acoustic LP - Key offerings
Exhibits 165: SWOT
Exhibits 166: Adobe Inc. - Overview
Exhibits 167: Adobe Inc. - Business segments
Exhibits 168: Adobe Inc. - Key news
Exhibits 169: Adobe Inc. - Key offerings
Exhibits 170: Adobe Inc. - Segment focus
Exhibits 171: SWOT
Exhibits 172: Concentrix Corp. - Overview
Exhibits 173: Concentrix Corp. - Product / Service
Exhibits 174: Concentrix Corp. - Key news
Exhibits 175: Concentrix Corp. - Key offerings
Exhibits 176: SWOT
Exhibits 177: Huawei Technologies Co. Ltd. - Overview
Exhibits 178: Huawei Technologies Co. Ltd. - Product / Service
Exhibits 179: Huawei Technologies Co. Ltd. - Key news
Exhibits 180: Huawei Technologies Co. Ltd. - Key offerings
Exhibits 181: SWOT
Exhibits 182: HubSpot Inc. - Overview
Exhibits 183: HubSpot Inc. - Product / Service
Exhibits 184: HubSpot Inc. - Key news
Exhibits 185: HubSpot Inc. - Key offerings
Exhibits 186: SWOT
Exhibits 187: Infor Inc. - Overview
Exhibits 188: Infor Inc. - Product / Service
Exhibits 189: Infor Inc. - Key news
Exhibits 190: Infor Inc. - Key offerings
Exhibits 191: SWOT
Exhibits 192: Microsoft Corp. - Overview
Exhibits 193: Microsoft Corp. - Business segments
Exhibits 194: Microsoft Corp. - Key news
Exhibits 195: Microsoft Corp. - Key offerings
Exhibits 196: Microsoft Corp. - Segment focus
Exhibits 197: SWOT
Exhibits 198: NICE Ltd. - Overview
Exhibits 199: NICE Ltd. - Business segments
Exhibits 200: NICE Ltd. - Key news
Exhibits 201: NICE Ltd. - Key offerings
Exhibits 202: NICE Ltd. - Segment focus
Exhibits 203: SWOT
Exhibits 204: Oracle Corp. - Overview
Exhibits 205: Oracle Corp. - Business segments
Exhibits 206: Oracle Corp. - Key news
Exhibits 207: Oracle Corp. - Key offerings
Exhibits 208: Oracle Corp. - Segment focus
Exhibits 209: SWOT
Exhibits 210: Pegasystems Inc. - Overview
Exhibits 211: Pegasystems Inc. - Product / Service
Exhibits 212: Pegasystems Inc. - Key offerings
Exhibits 213: SWOT
Exhibits 214: Sage Group Plc - Overview
Exhibits 215: Sage Group Plc - Business segments
Exhibits 216: Sage Group Plc - Key news
Exhibits 217: Sage Group Plc - Key offerings
Exhibits 218: Sage Group Plc - Segment focus
Exhibits 219: SWOT
Exhibits 220: Salesforce Inc. - Overview
Exhibits 221: Salesforce Inc. - Product / Service
Exhibits 222: Salesforce Inc. - Key news
Exhibits 223: Salesforce Inc. - Key offerings
Exhibits 224: SWOT
Exhibits 225: SAP SE - Overview
Exhibits 226: SAP SE - Business segments
Exhibits 227: SAP SE - Key news
Exhibits 228: SAP SE - Key offerings
Exhibits 229: SAP SE - Segment focus
Exhibits 230: SWOT
Exhibits 231: SAS Institute Inc. - Overview
Exhibits 232: SAS Institute Inc. - Product / Service
Exhibits 233: SAS Institute Inc. - Key news
Exhibits 234: SAS Institute Inc. - Key offerings
Exhibits 235: SWOT
Exhibits 236: SugarCRM Inc. - Overview
Exhibits 237: SugarCRM Inc. - Product / Service
Exhibits 238: SugarCRM Inc. - Key offerings
Exhibits 239: SWOT
Exhibits 240: Inclusions checklist
Exhibits 241: Exclusions checklist
Exhibits 242: Currency conversion rates for US$
Exhibits 243: Research methodology
Exhibits 244: Information sources
Exhibits 245: Data validation
Exhibits 246: Validation techniques employed for market sizing
Exhibits 247: Data synthesis
Exhibits 248: 360 degree market analysis
Exhibits 249: List of abbreviations
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by Application
Exhibits 6: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits 7: Executive Summary - Chart on Market Segmentation by Sector
Exhibits 8: Executive Summary - Chart on Incremental Growth
Exhibits 9: Executive Summary - Data Table on Incremental Growth
Exhibits 10: Executive Summary - Chart on Company Market Positioning
Exhibits 11: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 12: Overview on criticality of inputs and factors of differentiation
Exhibits 13: Overview on factors of disruption
Exhibits 14: Impact of drivers and challenges in 2024 and 2029
Exhibits 15: Parent Market
Exhibits 16: Data Table on - Parent Market
Exhibits 17: Market characteristics analysis
Exhibits 18: Value chain analysis
Exhibits 19: Offerings of companies included in the market definition
Exhibits 20: Market segments
Exhibits 21: Chart on Global - Market size and forecast 2024-2029 ($ billion)
Exhibits 22: Data Table on Global - Market size and forecast 2024-2029 ($ billion)
Exhibits 23: Chart on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits 24: Data Table on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits 25: Historic Market Size - Data Table on Global CRM Market 2019 - 2023 ($ billion)
Exhibits 26: Historic Market Size - Application Segment 2019 - 2023 ($ billion)
Exhibits 27: Historic Market Size - Deployment Segment 2019 - 2023 ($ billion)
Exhibits 28: Historic Market Size - Sector Segment 2019 - 2023 ($ billion)
Exhibits 29: Historic Market Size - Geography Segment 2019 - 2023 ($ billion)
Exhibits 30: Historic Market Size - Country Segment 2019 - 2023 ($ billion)
Exhibits 31: Five forces analysis - Comparison between 2024 and 2029
Exhibits 32: Bargaining power of buyers - Impact of key factors 2024 and 2029
Exhibits 33: Bargaining power of suppliers - Impact of key factors in 2024 and 2029
Exhibits 34: Threat of new entrants - Impact of key factors in 2024 and 2029
Exhibits 35: Threat of substitutes - Impact of key factors in 2024 and 2029
Exhibits 36: Threat of rivalry - Impact of key factors in 2024 and 2029
Exhibits 37: Chart on Market condition - Five forces 2024 and 2029
Exhibits 38: Chart on Application - Market share 2024-2029 (%)
Exhibits 39: Data Table on Application - Market share 2024-2029 (%)
Exhibits 40: Chart on Comparison by Application
Exhibits 41: Data Table on Comparison by Application
Exhibits 42: Chart on Service and support CRM - Market size and forecast 2024-2029 ($ billion)
Exhibits 43: Data Table on Service and support CRM - Market size and forecast 2024-2029 ($ billion)
Exhibits 44: Chart on Service and support CRM - Year-over-year growth 2024-2029 (%)
Exhibits 45: Data Table on Service and support CRM - Year-over-year growth 2024-2029 (%)
Exhibits 46: Chart on Sales CRM - Market size and forecast 2024-2029 ($ billion)
Exhibits 47: Data Table on Sales CRM - Market size and forecast 2024-2029 ($ billion)
Exhibits 48: Chart on Sales CRM - Year-over-year growth 2024-2029 (%)
Exhibits 49: Data Table on Sales CRM - Year-over-year growth 2024-2029 (%)
Exhibits 50: Chart on Marketing CRM software - Market size and forecast 2024-2029 ($ billion)
Exhibits 51: Data Table on Marketing CRM software - Market size and forecast 2024-2029 ($ billion)
Exhibits 52: Chart on Marketing CRM software - Year-over-year growth 2024-2029 (%)
Exhibits 53: Data Table on Marketing CRM software - Year-over-year growth 2024-2029 (%)
Exhibits 54: Chart on E-commerce software CRM - Market size and forecast 2024-2029 ($ billion)
Exhibits 55: Data Table on E-commerce software CRM - Market size and forecast 2024-2029 ($ billion)
Exhibits 56: Chart on E-commerce software CRM - Year-over-year growth 2024-2029 (%)
Exhibits 57: Data Table on E-commerce software CRM - Year-over-year growth 2024-2029 (%)
Exhibits 58: Market opportunity by Application ($ billion)
Exhibits 59: Data Table on Market opportunity by Application ($ billion)
Exhibits 60: Chart on Deployment - Market share 2024-2029 (%)
Exhibits 61: Data Table on Deployment - Market share 2024-2029 (%)
Exhibits 62: Chart on Comparison by Deployment
Exhibits 63: Data Table on Comparison by Deployment
Exhibits 64: Chart on SaaS - Market size and forecast 2024-2029 ($ billion)
Exhibits 65: Data Table on SaaS - Market size and forecast 2024-2029 ($ billion)
Exhibits 66: Chart on SaaS - Year-over-year growth 2024-2029 (%)
Exhibits 67: Data Table on SaaS - Year-over-year growth 2024-2029 (%)
Exhibits 68: Chart on On-premises - Market size and forecast 2024-2029 ($ billion)
Exhibits 69: Data Table on On-premises - Market size and forecast 2024-2029 ($ billion)
Exhibits 70: Chart on On-premises - Year-over-year growth 2024-2029 (%)
Exhibits 71: Data Table on On-premises - Year-over-year growth 2024-2029 (%)
Exhibits 72: Market opportunity by Deployment ($ billion)
Exhibits 73: Data Table on Market opportunity by Deployment ($ billion)
Exhibits 74: Chart on Sector - Market share 2024-2029 (%)
Exhibits 75: Data Table on Sector - Market share 2024-2029 (%)
Exhibits 76: Chart on Comparison by Sector
Exhibits 77: Data Table on Comparison by Sector
Exhibits 78: Chart on Large enterprises - Market size and forecast 2024-2029 ($ billion)
Exhibits 79: Data Table on Large enterprises - Market size and forecast 2024-2029 ($ billion)
Exhibits 80: Chart on Large enterprises - Year-over-year growth 2024-2029 (%)
Exhibits 81: Data Table on Large enterprises - Year-over-year growth 2024-2029 (%)
Exhibits 82: Chart on Small and medium-sized enterprises - Market size and forecast 2024-2029 ($ billion)
Exhibits 83: Data Table on Small and medium-sized enterprises - Market size and forecast 2024-2029 ($ billion)
Exhibits 84: Chart on Small and medium-sized enterprises - Year-over-year growth 2024-2029 (%)
Exhibits 85: Data Table on Small and medium-sized enterprises - Year-over-year growth 2024-2029 (%)
Exhibits 86: Market opportunity by Sector ($ billion)
Exhibits 87: Data Table on Market opportunity by Sector ($ billion)
Exhibits 88: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 89: Chart on Market share By Geographical Landscape 2024-2029 (%)
Exhibits 90: Data Table on Market share By Geographical Landscape 2024-2029 (%)
Exhibits 91: Chart on Geographic comparison
Exhibits 92: Data Table on Geographic comparison
Exhibits 93: Chart on North America - Market size and forecast 2024-2029 ($ billion)
Exhibits 94: Data Table on North America - Market size and forecast 2024-2029 ($ billion)
Exhibits 95: Chart on North America - Year-over-year growth 2024-2029 (%)
Exhibits 96: Data Table on North America - Year-over-year growth 2024-2029 (%)
Exhibits 97: Chart on Europe - Market size and forecast 2024-2029 ($ billion)
Exhibits 98: Data Table on Europe - Market size and forecast 2024-2029 ($ billion)
Exhibits 99: Chart on Europe - Year-over-year growth 2024-2029 (%)
Exhibits 100: Data Table on Europe - Year-over-year growth 2024-2029 (%)
Exhibits 101: Chart on APAC - Market size and forecast 2024-2029 ($ billion)
Exhibits 102: Data Table on APAC - Market size and forecast 2024-2029 ($ billion)
Exhibits 103: Chart on APAC - Year-over-year growth 2024-2029 (%)
Exhibits 104: Data Table on APAC - Year-over-year growth 2024-2029 (%)
Exhibits 105: Chart on South America - Market size and forecast 2024-2029 ($ billion)
Exhibits 106: Data Table on South America - Market size and forecast 2024-2029 ($ billion)
Exhibits 107: Chart on South America - Year-over-year growth 2024-2029 (%)
Exhibits 108: Data Table on South America - Year-over-year growth 2024-2029 (%)
Exhibits 109: Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
Exhibits 110: Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
Exhibits 111: Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits 112: Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits 113: Chart on US - Market size and forecast 2024-2029 ($ billion)
Exhibits 114: Data Table on US - Market size and forecast 2024-2029 ($ billion)
Exhibits 115: Chart on US - Year-over-year growth 2024-2029 (%)
Exhibits 116: Data Table on US - Year-over-year growth 2024-2029 (%)
Exhibits 117: Chart on Canada - Market size and forecast 2024-2029 ($ billion)
Exhibits 118: Data Table on Canada - Market size and forecast 2024-2029 ($ billion)
Exhibits 119: Chart on Canada - Year-over-year growth 2024-2029 (%)
Exhibits 120: Data Table on Canada - Year-over-year growth 2024-2029 (%)
Exhibits 121: Chart on UK - Market size and forecast 2024-2029 ($ billion)
Exhibits 122: Data Table on UK - Market size and forecast 2024-2029 ($ billion)
Exhibits 123: Chart on UK - Year-over-year growth 2024-2029 (%)
Exhibits 124: Data Table on UK - Year-over-year growth 2024-2029 (%)
Exhibits 125: Chart on Germany - Market size and forecast 2024-2029 ($ billion)
Exhibits 126: Data Table on Germany - Market size and forecast 2024-2029 ($ billion)
Exhibits 127: Chart on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 128: Data Table on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 129: Chart on Japan - Market size and forecast 2024-2029 ($ billion)
Exhibits 130: Data Table on Japan - Market size and forecast 2024-2029 ($ billion)
Exhibits 131: Chart on Japan - Year-over-year growth 2024-2029 (%)
Exhibits 132: Data Table on Japan - Year-over-year growth 2024-2029 (%)
Exhibits 133: Chart on Mexico - Market size and forecast 2024-2029 ($ billion)
Exhibits 134: Data Table on Mexico - Market size and forecast 2024-2029 ($ billion)
Exhibits 135: Chart on Mexico - Year-over-year growth 2024-2029 (%)
Exhibits 136: Data Table on Mexico - Year-over-year growth 2024-2029 (%)
Exhibits 137: Chart on France - Market size and forecast 2024-2029 ($ billion)
Exhibits 138: Data Table on France - Market size and forecast 2024-2029 ($ billion)
Exhibits 139: Chart on France - Year-over-year growth 2024-2029 (%)
Exhibits 140: Data Table on France - Year-over-year growth 2024-2029 (%)
Exhibits 141: Chart on Italy - Market size and forecast 2024-2029 ($ billion)
Exhibits 142: Data Table on Italy - Market size and forecast 2024-2029 ($ billion)
Exhibits 143: Chart on Italy - Year-over-year growth 2024-2029 (%)
Exhibits 144: Data Table on Italy - Year-over-year growth 2024-2029 (%)
Exhibits 145: Chart on Spain - Market size and forecast 2024-2029 ($ billion)
Exhibits 146: Data Table on Spain - Market size and forecast 2024-2029 ($ billion)
Exhibits 147: Chart on Spain - Year-over-year growth 2024-2029 (%)
Exhibits 148: Data Table on Spain - Year-over-year growth 2024-2029 (%)
Exhibits 149: Chart on China - Market size and forecast 2024-2029 ($ billion)
Exhibits 150: Data Table on China - Market size and forecast 2024-2029 ($ billion)
Exhibits 151: Chart on China - Year-over-year growth 2024-2029 (%)
Exhibits 152: Data Table on China - Year-over-year growth 2024-2029 (%)
Exhibits 153: Market opportunity By Geographical Landscape ($ billion)
Exhibits 154: Data Tables on Market opportunity By Geographical Landscape ($ billion)
Exhibits 155: Impact of drivers and challenges in 2024 and 2029
Exhibits 156: Overview on criticality of inputs and factors of differentiation
Exhibits 157: Overview on factors of disruption
Exhibits 158: Impact of key risks on business
Exhibits 159: Companies covered
Exhibits 160: Company ranking index
Exhibits 161: Matrix on companies position and classification
Exhibits 162: Acoustic LP - Overview
Exhibits 163: Acoustic LP - Product / Service
Exhibits 164: Acoustic LP - Key offerings
Exhibits 165: SWOT
Exhibits 166: Adobe Inc. - Overview
Exhibits 167: Adobe Inc. - Business segments
Exhibits 168: Adobe Inc. - Key news
Exhibits 169: Adobe Inc. - Key offerings
Exhibits 170: Adobe Inc. - Segment focus
Exhibits 171: SWOT
Exhibits 172: Concentrix Corp. - Overview
Exhibits 173: Concentrix Corp. - Product / Service
Exhibits 174: Concentrix Corp. - Key news
Exhibits 175: Concentrix Corp. - Key offerings
Exhibits 176: SWOT
Exhibits 177: Huawei Technologies Co. Ltd. - Overview
Exhibits 178: Huawei Technologies Co. Ltd. - Product / Service
Exhibits 179: Huawei Technologies Co. Ltd. - Key news
Exhibits 180: Huawei Technologies Co. Ltd. - Key offerings
Exhibits 181: SWOT
Exhibits 182: HubSpot Inc. - Overview
Exhibits 183: HubSpot Inc. - Product / Service
Exhibits 184: HubSpot Inc. - Key news
Exhibits 185: HubSpot Inc. - Key offerings
Exhibits 186: SWOT
Exhibits 187: Infor Inc. - Overview
Exhibits 188: Infor Inc. - Product / Service
Exhibits 189: Infor Inc. - Key news
Exhibits 190: Infor Inc. - Key offerings
Exhibits 191: SWOT
Exhibits 192: Microsoft Corp. - Overview
Exhibits 193: Microsoft Corp. - Business segments
Exhibits 194: Microsoft Corp. - Key news
Exhibits 195: Microsoft Corp. - Key offerings
Exhibits 196: Microsoft Corp. - Segment focus
Exhibits 197: SWOT
Exhibits 198: NICE Ltd. - Overview
Exhibits 199: NICE Ltd. - Business segments
Exhibits 200: NICE Ltd. - Key news
Exhibits 201: NICE Ltd. - Key offerings
Exhibits 202: NICE Ltd. - Segment focus
Exhibits 203: SWOT
Exhibits 204: Oracle Corp. - Overview
Exhibits 205: Oracle Corp. - Business segments
Exhibits 206: Oracle Corp. - Key news
Exhibits 207: Oracle Corp. - Key offerings
Exhibits 208: Oracle Corp. - Segment focus
Exhibits 209: SWOT
Exhibits 210: Pegasystems Inc. - Overview
Exhibits 211: Pegasystems Inc. - Product / Service
Exhibits 212: Pegasystems Inc. - Key offerings
Exhibits 213: SWOT
Exhibits 214: Sage Group Plc - Overview
Exhibits 215: Sage Group Plc - Business segments
Exhibits 216: Sage Group Plc - Key news
Exhibits 217: Sage Group Plc - Key offerings
Exhibits 218: Sage Group Plc - Segment focus
Exhibits 219: SWOT
Exhibits 220: Salesforce Inc. - Overview
Exhibits 221: Salesforce Inc. - Product / Service
Exhibits 222: Salesforce Inc. - Key news
Exhibits 223: Salesforce Inc. - Key offerings
Exhibits 224: SWOT
Exhibits 225: SAP SE - Overview
Exhibits 226: SAP SE - Business segments
Exhibits 227: SAP SE - Key news
Exhibits 228: SAP SE - Key offerings
Exhibits 229: SAP SE - Segment focus
Exhibits 230: SWOT
Exhibits 231: SAS Institute Inc. - Overview
Exhibits 232: SAS Institute Inc. - Product / Service
Exhibits 233: SAS Institute Inc. - Key news
Exhibits 234: SAS Institute Inc. - Key offerings
Exhibits 235: SWOT
Exhibits 236: SugarCRM Inc. - Overview
Exhibits 237: SugarCRM Inc. - Product / Service
Exhibits 238: SugarCRM Inc. - Key offerings
Exhibits 239: SWOT
Exhibits 240: Inclusions checklist
Exhibits 241: Exclusions checklist
Exhibits 242: Currency conversion rates for US$
Exhibits 243: Research methodology
Exhibits 244: Information sources
Exhibits 245: Data validation
Exhibits 246: Validation techniques employed for market sizing
Exhibits 247: Data synthesis
Exhibits 248: 360 degree market analysis
Exhibits 249: List of abbreviations
Executive Summary
The following companies are recognized as the key players in the global crm market: Acoustic LP, Adobe Inc., Agile CRM Inc., Concentrix Corp., Huawei Technologies Co. Ltd., HubSpot Inc., Infor Inc., Microsoft Corp., NICE Ltd., Oracle Corp., Pegasystems Inc., Sage Group Plc, Salesforce Inc., SAP SE, SAS Institute Inc., SugarCRM Inc., Verint Systems Inc., Vtiger Systems India Pvt. Ltd., Zendesk Inc., and Zoho Corp. Pvt. Ltd..Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is integration of ai into crm."
According to the report, one of the major drivers for this market is the increasing adoption of crm by smes.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Acoustic LP
- Adobe Inc.
- Agile CRM Inc.
- Concentrix Corp.
- Huawei Technologies Co. Ltd.
- HubSpot Inc.
- Infor Inc.
- Microsoft Corp.
- NICE Ltd.
- Oracle Corp.
- Pegasystems Inc.
- Sage Group Plc
- Salesforce Inc.
- SAP SE
- SAS Institute Inc.
- SugarCRM Inc.
- Verint Systems Inc.
- Vtiger Systems India Pvt. Ltd.
- Zendesk Inc.
- Zoho Corp. Pvt. Ltd.
