Outsourced Customer Care Services Market Report 2026

The outsourced customer care services market size has grown steadily in recent years. It will grow from $76.83 billion in 2025 to $80.37 billion in 2026 at a compound annual growth rate (CAGR) of 4.6%. The growth in the historic period can be attributed to growth of global outsourcing industry, rising demand for cost-efficient customer service operations, expansion of e-commerce platforms, increasing adoption of crm technologies, availability of skilled service workforce.

The outsourced customer care services market size is expected to see steady growth in the next few years. It will grow to $93.5 billion in 2030 at a compound annual growth rate (CAGR) of 3.9%. The growth in the forecast period can be attributed to increasing investments in conversational ai platforms, rising demand for multilingual support services, expansion of remote contact center operations, growing focus on customer retention strategies, increasing use of data-driven service analytics. Major trends in the forecast period include increasing use of ai-driven customer support tools, rising adoption of omnichannel service models, growing demand for cloud-based crm hosting, expansion of automated self-service solutions, enhanced focus on customer experience optimization.

The increasing adoption of cloud-based services is expected to drive the growth of the outsourced customer care services market in the coming years. Cloud-based services involve delivering computing resources, applications, and data storage over the internet, providing flexibility, scalability, and accessibility from any location. These services are valued for their cost-effectiveness, support for remote work, enhanced data security, and compliance capabilities. Cloud-based solutions allow outsourced customer care providers to innovate, reduce costs, and support business growth while delivering high-quality, efficient, and scalable support services to clients. For example, in March 2024, AAG IT Services, a UK-based IT services provider, reported generating over $415 billion in revenue in 2022, with public cloud services projected to reach $526 billion in revenue by 2023. Consequently, the expansion of cloud-based services is fueling the growth of the outsourced customer care services market.

Major companies in the outsourced customer care services market are focusing on developing innovative solutions, such as Rimini ONE, an outsourcing service program, to enhance their market position. Rimini ONE is a comprehensive, end-to-end outsourcing solution designed to offer a unified suite of integrated services for managing enterprise applications, databases, and technology software. For example, in March 2023, Rimini Street, Inc., a US-based provider of enterprise software support and services, launched Rimini ONE. This program aims to streamline operations for organizations by maximizing the value of existing software, eliminating the need for costly vendor upgrades or migrations.

In September 2023, Continuum Global Solutions, a US-based provider of outbound customer care, back-office management, and digital solutions, acquired Faneuil, Inc. for an undisclosed amount. This acquisition is intended to strengthen Continuum Global Solutions' vertical portfolio by enhancing its offerings in the public utilities, government, and healthcare sectors. Faneuil, Inc. is a US-based company specializing in customer service and business process outsourcing.

Major companies operating in the outsourced customer care services market are Accenture plc, Tata Consultancy Services Limited, Capgemini SE, NTT DATA Corporation, Cognizant, Infosys Limited, iQor, HCL Technologies Limited, Wipro Limited, Teleperformance SE, Tech Mahindra, Arvato, Serco Group plc, Genpact, Capita, Alorica, EXL Service, Hinduja Global Solutions Ltd., Atento, Sitel Group, Sykes Enterprises Inc., Transcom WorldWide AB, Sutherland Global Services, TeleTech, VXI Global Solutions LLC, Intelenet Global Services, Stream Global Services

North America was the largest region in the outsourced customer care services market in 2025. The regions covered in the outsourced customer care services market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the outsourced customer care services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The outsourced customer care services market includes revenues earned by entities by providing services such as customer support, technical support, order processing, billing and payment support, and related support including appointment scheduling, reservation assistance, warranty support, and social media support. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

This product will be delivered within 1-3 business days.