Interactive Voice Response (IVR) Systems - Global Strategic Business Report

Global Interactive Voice Response (IVR) Systems Market to Reach $9.2 Billion by 2030

The global market for Interactive Voice Response (IVR) Systems estimated at US$4.9 Billion in the year 2022, is projected to reach a revised size of US$9.2 Billion by 2030, growing at a CAGR of 8.3% over the analysis period 2022-2030. Touchtone-based, one of the segments analyzed in the report, is projected to record 7.8% CAGR and reach US$5.3 Billion by the end of the analysis period. Growth in the Speech-based segment is estimated at 9% CAGR for the next 8-year period.

The U.S. Market is Estimated at $1.5 Billion, While China is Forecast to Grow at 9.7% CAGR

The Interactive Voice Response (IVR) Systems market in the U.S. is estimated at US$1.5 Billion in the year 2022. China, the world's second largest economy, is forecast to reach a projected market size of US$1.6 Billion by the year 2030 trailing a CAGR of 9.7% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 7.2% and 7.5% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 8.4% CAGR.

Select Competitors (Total 98 Featured)

• AT&T, Inc.
• Agnity Global, Inc.
• Bay Talkitec
• Ameyo (Drishti Soft Solutions Pvt. Ltd.)
• [24]7.ai, Inc.
• Bitrix, Inc.
• Handygo Technologies Pvt., Ltd.
• Callfire, Inc.
• Exotel Techcom Pvt., Ltd.
• Arise Virtual Solutions Inc.
• IVR Lab
• DENWA HOUSOUKYOKU
• Evamp & Saanga
• 8x8
• Istonish, Inc.

Economic Outlook

The global economic outlook is improving, and growth recovery, albeit on the lower side, is expected for this year and the next. The United States although witnessing slowing GDP growth in response to tight monetary and financial conditions, has nevertheless overcome the recession threat. Easing of headline inflation in Euro area is helping boost real incomes and is contributing to pick-up in economic activity. China is expected to see strong increases in GDP in the coming year as the pandemic threat recedes and the government sheds its zero-COVID policy. With optimistic GDP projections, India remains on-course to emerge into a US trillion economy by 2030, surpassing Japan and Germany.

The upturn, however, remains fragile and a number of interlocking challenges continue to run in parallel, such as continued uncertainty around the war in Ukraine; slower than expected decline in global headline inflation; continuation of food and fuel inflation as a persistent economic problem for most developing countries; and still high retail inflation and its impact on consumer confidence and spending. Countries and their governments are showing signs of weathering these challenges, which helps lift market sentiments. As governments continue to combat inflation to get it down to more economically conformable levels by raising interest rates, new job creation will slowdown and impact economic activity. Stricter regulatory environment and pressure to mainstream climate change into economic decisions will compound the complexity of challenges faced.

Although corporate investments can likely be held back by inflation worries and weaker demand, rise of new technologies will reverse partially this prevailing investment sentiment. Rise of generative AI; applied AI; industrializing machine learning; next-generation software development; Web3; cloud and edge computing; quantum technologies; electrification and renewables and climate technologies beyond electrification and renewables, will open up the global investment landscape. The technologies hold the potential to drive sizeable incremental growth and value to global GDP in the coming years. The short-term is expected to be a mixed bag of challenges and opportunities for both consumers and investors alike. There is always opportunity for businesses and their leaders who can chart a path forward with resilience and adaptability.

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