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Unified Communications and Collaboration: Global Strategic Business Report

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    Report

  • 317 Pages
  • October 2022
  • Region: Global
  • Global Industry Analysts, Inc
  • ID: 1382350

Global Unified Communications and Collaboration Market to Reach $168.3 Billion by 2027

In the changed post COVID-19 business landscape, the global market for Unified Communications and Collaboration estimated at US$74.5 Billion in the year 2020, is projected to reach a revised size of US$168.3 Billion by 2027, growing at a CAGR of 12.3% over the analysis period 2020-2027. IP Telephony, one of the segments analyzed in the report, is projected to record a 13.8% CAGR and reach US$86.7 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the UCaaS segment is readjusted to a revised 11.3% CAGR for the next 7-year period.

The U.S. Market is Estimated at $20.1 Billion, While China is Forecast to Grow at 16.3% CAGR

The Unified Communications and Collaboration market in the U.S. is estimated at US$20.1 Billion in the year 2020. China, the world's second largest economy, is forecast to reach a projected market size of US$37.6 Billion by the year 2027 trailing a CAGR of 16.4% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 8.6% and 10.8% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 9.7% CAGR.

Video Conferencing Systems Segment to Record 10.3% CAGR

In the global Video Conferencing Systems segment, USA, Canada, Japan, China and Europe will drive the 9.6% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$12.1 Billion in the year 2020 will reach a projected size of US$23 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$24.8 Billion by the year 2027, while Latin America will expand at a 11.7% CAGR through the analysis period.

Select Competitors (Total 129 Featured) -

  • 8x8 Inc.
  • Alcatel-Lucent Enterprise
  • Avaya Inc.
  • Broadsoft, Inc.
  • Cisco Systems Inc.
  • FuzeBox Inc.
  • IBM Corp.
  • Microsoft Corp.
  • Mitel Networks Corporation
  • NEC Corporation of America
  • PanTerra Networks Inc.
  • Polycom
  • Premiere Global Services Inc.
  • RingCentral Inc.
  • Unify Inc.
  • West Corporation

What`s New for 2022?

  • Global competitiveness and key competitor percentage market shares
  • Market presence across multiple geographies - Strong/Active/Niche/Trivial
  • Online interactive peer-to-peer collaborative bespoke updates
  • Access to digital archives and Research Platform
  • Complimentary updates for one year
Frequently Asked Questions about the Global Market for Unified Communications and Collaboration

What is the estimated value of the Global Market for Unified Communications and Collaboration?

The Global Market for Unified Communications and Collaboration was estimated to be valued at $74.5 Billion in 2020.

What is the growth rate of the Global Market for Unified Communications and Collaboration?

The growth rate of the Global Market for Unified Communications and Collaboration is 12.3%, with an estimated value of $168.3 Billion by 2027.

What is the forecasted size of the Global Market for Unified Communications and Collaboration?

The Global Market for Unified Communications and Collaboration is estimated to be worth $168.3 Billion by 2027.

Who are the key companies in the Global Market for Unified Communications and Collaboration?

Key companies in the Global Market for Unified Communications and Collaboration include 8x8 Inc., Alcatel, Lucent Enterprise, Avaya Inc., Broadsoft, Inc., Cisco Systems Inc., FuzeBox Inc., IBM Corp. and Mitel Networks Corporation.

Table of Contents

I. METHODOLOGYII. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Availability of Diverse Communication & Collaboration Channels Heightens the Need for Unification
  • Recent Market Activity
  • From a Niche Solution to a Multi-Billion Dollar Opportunity, UCC Evolves into a Market Force to Reckon With
  • Market Outlook
  • Unified Communications and Collaboration - Global Key Competitors Percentage Market Share in 2022 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
  • Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
  • Trends Impacting UCC Market
  • Increased Usage of Cloud
  • Customized UC Apps Gain Prominence
  • Video Content - An Integral Part of Digital Transformation
  • UC Vendors Add Team Chat Applications
  • Immersive Group Collaboration Platforms
  • Growing Focus on Green IT Initiatives Propels Growth of UCC
  • Virtualized Unified Communications Grows in Popularity as a Key Efficiency Enhancing Strategy
  • Growing Demand for Conferencing & Collaborative Capabilities to Boost Adoption of UCC among Organizations
  • Integration of WebRTC into UCC Solutions to Invigorate Market Growth
  • The Explosion of Enterprise Mobility Drives the Emergence of Mobile UCC
  • Disruptive Emergence of Social Business Drives the Integration of Social Media with UCC
  • Consolidation of Large Enterprises
  • Gradually Phasing Out Vendor Support for PBX Accelerates the Migration to Pure IP Based UC Platforms
  • Despite Growing Competition from Hosted & Hybrid Models, On-Premise Solutions Continue to Lead Revenue Share
  • Cloud Based Unified Communication & Collaboration Services Gain Prominence
  • Rising Preference for Hosted IP Telephony Services Over Premise-based Infrastructure - A Case in Point
  • Hybrid Model to Gain Robust Adoption in Coming Years
  • Mushrooming SMBs Spur Adoption of UCC
  • Developing Markets to Witness Strong Growth
  • Innovations in the UC Market
  • Tracing UCC Adoption Patterns in Key End-Use Industries
  • Banking, Finance & Insurance (BFSI)
  • Healthcare Industry
  • Retail Industry
  • Key Challenges to Growth
  • Security Issue
  • Cost of Ownership Still a Concern
  • Low Demand for PBX based Systems
  • Complex Integration & Demand for Skilled Resources
  • High-Bandwidth Requirements & Network Issues
  • Interoperability Issue Burns Bright
4. GLOBAL MARKET PERSPECTIVE
  • Table 1: World Recent Past, Current & Future Analysis for Unified Communications and Collaboration by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 2: World 7-Year Perspective for Unified Communications and Collaboration by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2021 & 2027
  • Table 3: World Recent Past, Current & Future Analysis for IP Telephony by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 4: World 7-Year Perspective for IP Telephony by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 5: World Recent Past, Current & Future Analysis for UCaaS by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 6: World 7-Year Perspective for UCaaS by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 7: World Recent Past, Current & Future Analysis for Video Conferencing Systems by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 8: World 7-Year Perspective for Video Conferencing Systems by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 9: World Recent Past, Current & Future Analysis for UC Managed Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 10: World 7-Year Perspective for UC Managed Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 11: World Recent Past, Current & Future Analysis for Professional Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 12: World 7-Year Perspective for Professional Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 13: World Recent Past, Current & Future Analysis for Public Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 14: World 7-Year Perspective for Public Cloud by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 15: World Recent Past, Current & Future Analysis for Hybrid Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 16: World 7-Year Perspective for Hybrid Cloud by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 17: World Recent Past, Current & Future Analysis for On-Premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 18: World 7-Year Perspective for On-Premise by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 19: World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 20: World 7-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 21: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 22: World 7-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 23: World Recent Past, Current & Future Analysis for Retail & Consumer Goods by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 24: World 7-Year Perspective for Retail & Consumer Goods by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 25: World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 26: World 7-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 27: World Recent Past, Current & Future Analysis for Public Sector & Utilities by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 28: World 7-Year Perspective for Public Sector & Utilities by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 29: World Recent Past, Current & Future Analysis for Logistics & Transportation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 30: World 7-Year Perspective for Logistics & Transportation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 31: World Recent Past, Current & Future Analysis for Travel & Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 32: World 7-Year Perspective for Travel & Hospitality by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 33: World Recent Past, Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 34: World 7-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2021 & 2027
  • Table 35: World Unified Communications and Collaboration Market Analysis of Annual Sales in US$ Million for Years 2012 through 2027
III. MARKET ANALYSIS
UNITED STATES
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2022 (E)
CANADA
JAPAN
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2022 (E)
CHINA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2022 (E)
EUROPE
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2022 (E)
FRANCE
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2022 (E)
GERMANY
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2022 (E)
ITALY
UNITED KINGDOM
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2022 (E)
SPAINRUSSIAREST OF EUROPE
ASIA-PACIFIC
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2022 (E)
AUSTRALIA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Australia for 2022 (E)
INDIA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in India for 2022 (E)
SOUTH KOREAREST OF ASIA-PACIFIC
LATIN AMERICA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Latin America for 2022 (E)
ARGENTINABRAZILMEXICOREST OF LATIN AMERICA
MIDDLE EAST
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Middle East for 2022 (E)
IRANISRAELSAUDI ARABIAUNITED ARAB EMIRATESREST OF MIDDLE EAST
AFRICA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Africa for 2022 (E)
IV. COMPETITION

Companies Mentioned

A selection of companies mentioned in this report includes:

  • 8x8 Inc.
  • Alcatel-Lucent Enterprise
  • Avaya Inc.
  • Broadsoft, Inc.
  • Cisco Systems Inc.
  • FuzeBox Inc.
  • IBM Corp.
  • Microsoft Corp.
  • Mitel Networks Corporation
  • NEC Corporation of America
  • PanTerra Networks Inc.
  • Polycom
  • Premiere Global Services Inc.
  • RingCentral Inc.
  • Unify Inc.
  • West Corporation