Engineering Complex Human-Technological Work Systems. A Sensemaking Approach. Wiley Series in Systems Engineering and Management

The book specifically focuses on the process of organizational sense–making within the human–technological work system; develops it as an analytic paradigm or framework; employs this paradigm to explore cognitive, social, ecological, and technological variables at different levels of analysis; and illustrates how the paradigm can serve to guide the design of specific system interventions.