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Customer Experience Monitoring: Global Strategic Business Report

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    Report

  • 173 Pages
  • April 2024
  • Region: Global
  • Global Industry Analysts, Inc
  • ID: 2666990

Global Customer Experience Monitoring Market to Reach $47.1 Billion by 2030

The global market for Customer Experience Monitoring estimated at US$11.4 Billion in the year 2022, is projected to reach a revised size of US$47.1 Billion by 2030, growing at a CAGR of 19.4% over the analysis period 2022-2030. PC Terminal, one of the segments analyzed in the report, is projected to record 17.2% CAGR and reach US$22.5 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Mobile Terminal segment is readjusted to a revised 21.7% CAGR for the next 8-year period.

The U.S. Market is Estimated at $3.1 Billion, While China is Forecast to Grow at 27.3% CAGR

The Customer Experience Monitoring market in the U.S. is estimated at US$3.1 Billion in the year 2022. China, the world's second largest economy, is forecast to reach a projected market size of US$13.2 Billion by the year 2030 trailing a CAGR of 27.3% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 14.5% and 16.4% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 15.2% CAGR.

Select Competitors (Total 49 Featured) -

  • BMC Software, Inc.
  • CA Technologies
  • Comarch SA
  • Compuware Corporation
  • Huawei Technologies Co., Ltd.
  • Oracle Corporation
  • Radcom Ltd.
  • RadioOpt GmbH
  • Riverbed Technology
  • SingleStone

What's New?

  • Special coverage on Russia-Ukraine war; global inflation; easing of zero-Covid policy in China and its `bumpy` reopening; supply chain disruptions, global trade tensions; and risk of recession.
  • Global competitiveness and key competitor percentage market shares
  • Market presence across multiple geographies - Strong/Active/Niche/Trivial
  • Online interactive peer-to-peer collaborative bespoke updates
  • Access to digital archives and Research Platform
  • Complimentary updates for one year

Table of Contents

I. METHODOLOGYII. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Customer Experience Monitoring - Global Key Competitors Percentage Market Share in 2022 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
  • Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS3. MARKET TRENDS & DRIVERS
4. GLOBAL MARKET PERSPECTIVE
  • Table 1: World Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 2: World 8-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2023 & 2030
  • Table 3: World Recent Past, Current & Future Analysis for PC Terminal by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 4: World 8-Year Perspective for PC Terminal by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 5: World Recent Past, Current & Future Analysis for Mobile Terminal by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 6: World 8-Year Perspective for Mobile Terminal by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 7: World Recent Past, Current & Future Analysis for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 8: World 8-Year Perspective for Retail by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 9: World Recent Past, Current & Future Analysis for Bank & Finance Institution by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 10: World 8-Year Perspective for Bank & Finance Institution by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 11: World Recent Past, Current & Future Analysis for Hospital by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 12: World 8-Year Perspective for Hospital by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 13: World Recent Past, Current & Future Analysis for Other Applications by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 14: World 8-Year Perspective for Other Applications by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 15: World Customer Experience Monitoring Market Analysis of Annual Sales in US$ Million for Years 2012 through 2030
III. MARKET ANALYSIS
UNITED STATES
  • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2023 (E)
  • Table 16: USA Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 17: USA 8-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2023 & 2030
  • Table 18: USA Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 19: USA 8-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2023 & 2030
CANADA
  • Table 20: Canada Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 21: Canada 8-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2023 & 2030
  • Table 22: Canada Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 23: Canada 8-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2023 & 2030
JAPAN
  • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2023 (E)
  • Table 24: Japan Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 25: Japan 8-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2023 & 2030
  • Table 26: Japan Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 27: Japan 8-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2023 & 2030
CHINA
  • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2023 (E)
  • Table 28: China Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 29: China 8-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2023 & 2030
  • Table 30: China Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 31: China 8-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2023 & 2030
EUROPE
  • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2023 (E)
  • Table 32: Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 33: Europe 8-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2023 & 2030
  • Table 34: Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 35: Europe 8-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2023 & 2030
  • Table 36: Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 37: Europe 8-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2023 & 2030
FRANCE
  • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2023 (E)
  • Table 38: France Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 39: France 8-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2023 & 2030
  • Table 40: France Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 41: France 8-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2023 & 2030
GERMANY
  • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2023 (E)
  • Table 42: Germany Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 43: Germany 8-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2023 & 2030
  • Table 44: Germany Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 45: Germany 8-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2023 & 2030
ITALY
  • Table 46: Italy Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 47: Italy 8-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2023 & 2030
  • Table 48: Italy Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 49: Italy 8-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2023 & 2030
UNITED KINGDOM
  • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2023 (E)
  • Table 50: UK Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 51: UK 8-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2023 & 2030
  • Table 52: UK Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 53: UK 8-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2023 & 2030
SPAIN
  • Table 54: Spain Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 55: Spain 8-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2023 & 2030
  • Table 56: Spain Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 57: Spain 8-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2023 & 2030
RUSSIA
  • Table 58: Russia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 59: Russia 8-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2023 & 2030
  • Table 60: Russia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 61: Russia 8-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2023 & 2030
REST OF EUROPE
  • Table 62: Rest of Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 63: Rest of Europe 8-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2023 & 2030
  • Table 64: Rest of Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 65: Rest of Europe 8-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2023 & 2030
ASIA-PACIFIC
  • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2023 (E)
  • Table 66: Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 67: Asia-Pacific 8-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for Australia, India, South Korea and Rest of Asia-Pacific Markets for Years 2023 & 2030
  • Table 68: Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 69: Asia-Pacific 8-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2023 & 2030
  • Table 70: Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 71: Asia-Pacific 8-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2023 & 2030
AUSTRALIA
  • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Australia for 2023 (E)
INDIA
  • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in India for 2023 (E)
SOUTH KOREAREST OF ASIA-PACIFIC
LATIN AMERICA
  • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Latin America for 2023 (E)
ARGENTINABRAZILMEXICOREST OF LATIN AMERICA
MIDDLE EAST
  • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Middle East for 2023 (E)
IRANISRAELSAUDI ARABIAUNITED ARAB EMIRATESREST OF MIDDLE EAST
AFRICA
  • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Africa for 2023 (E)
IV. COMPETITION

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • BMC Software, Inc.
  • CA Technologies
  • Comarch SA
  • Compuware Corporation
  • Huawei Technologies Co., Ltd.
  • Oracle Corporation
  • Radcom Ltd.
  • RadioOpt GmbH
  • Riverbed Technology
  • SingleStone

Table Information