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Customer Experience Monitoring - Global Market Trajectory & Analytics

  • ID: 2666990
  • Report
  • July 2020
  • Region: Global
  • 217 Pages
  • Global Industry Analysts, Inc
Global Customer Experience Monitoring Market to Reach $25.3 Billion by 2027

Amid the COVID-19 crisis, the global market for Customer Experience Monitoring estimated at US$7.1 Billion in the year 2020, is projected to reach a revised size of US$25.3 Billion by 2027, growing at aCAGR of 19.9% over the period 2020-2027. PC Terminal, one of the segments analyzed in the report, is projected to record 18.5% CAGR and reach US$13.3 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Mobile Terminal segment is readjusted to a revised 21.5% CAGR for the next 7-year period.

The U.S. Market is Estimated at $1.9 Billion, While China is Forecast to Grow at 24.3% CAGR

The Customer Experience Monitoring market in the U.S. is estimated at US$1.9 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$5.9 Billion by the year 2027 trailing a CAGR of 24.7% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 15.3% and 17.8% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 16.6% CAGR.We bring years of research experience to this 19th edition of our report. The 217-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others:
  • BMC Software, Inc.
  • CA Technologies
  • Comarch SA
  • Compuware Corporation
  • Huawei Technologies Co., Ltd.
  • Oracle Corporation
  • Radcom Ltd.
  • RadioOpt GmbH
  • Riverbed Technology
  • SingleStone

The global analysis and forecast periods covered within the report are 2020-2027 (Current & Future Analysis) and 2012-2019 (Historic Review). Research estimates are provided for 2020, while research projections cover the period 2021-2027.
Note: Product cover images may vary from those shown

I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Global Competitor Market Shares

Customer Experience Monitoring Competitor Market Share Scenario Worldwide (in %): 2019 & 2028

Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

TABLE 1: Customer Experience Monitoring Global Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 2: Customer Experience Monitoring Market Share Shift across Key Geographies Worldwide: 2020 VS 2027
TABLE 3: PC Terminal (Type) World Market by Region/Country in US$ Million: 2020 to 2027
TABLE 4: PC Terminal (Type) Market Share Breakdown of Worldwide Sales by Region/Country: 2020 VS 2027
TABLE 5: Mobile Terminal (Type) Potential Growth Markets Worldwide in US$ Million: 2020 to 2027
TABLE 6: Mobile Terminal (Type) Market Sales Breakdown by Region/Country in Percentage: 2020 VS 2027
TABLE 7: Retail (Application) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 8: Retail (Application) Market Share Breakdown by Region/Country: 2020 VS 2027
TABLE 9: Bank & Finance Institution (Application) Demand Potential Worldwide in US$ Million by Region/Country: 2020-2027
TABLE 10: Bank & Finance Institution (Application) Share Breakdown Review by Region/Country: 2020 VS 2027
TABLE 11: Hospital (Application) Worldwide Latent Demand Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 12: Hospital (Application) Distribution of Global Sales by Region/Country: 2020 VS 2027
TABLE 13: Other Applications (Application) Sales Estimates and Forecasts in US$ Million by Region/Country for the Years 2020 through 2027
TABLE 14: Other Applications (Application) Global Market Share Distribution by Region/Country for 2020 and 2027

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES

Market Facts & Figures

US Customer Experience Monitoring Market Share (in %) by Company: 2019 & 2025

Market Analytics
TABLE 15: United States Customer Experience Monitoring Market Estimates and Projections in US$ Million by Type: 2020 to 2027
TABLE 16: United States Customer Experience Monitoring Market Share Breakdown by Type: 2020 VS 2027
TABLE 17: United States Customer Experience Monitoring Latent Demand Forecasts in US$ Million by Application: 2020 to 2027
TABLE 18: Customer Experience Monitoring Market Share Breakdown in the United States by Application: 2020 VS 2027

CANADA

TABLE 19: Canadian Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2020 to 2027
TABLE 20: Customer Experience Monitoring Market in Canada: Percentage Share Breakdown of Sales by Type for 2020 and 2027
TABLE 21: Canadian Customer Experience Monitoring Market Quantitative Demand Analysis in US$ Million by Application: 2020 to 2027
TABLE 22: Canadian Customer Experience Monitoring Market Share Analysis by Application: 2020 VS 2027

JAPAN

TABLE 23: Japanese Market for Customer Experience Monitoring: Annual Sales Estimates and Projections in US$ Million by Type for the Period 2020-2027
TABLE 24: Japanese Customer Experience Monitoring Market Share Analysis by Type: 2020 VS 2027
TABLE 25: Japanese Demand Estimates and Forecasts for Customer Experience Monitoring in US$ Million by Application: 2020 to 2027
TABLE 26: Customer Experience Monitoring Market Share Shift in Japan by Application: 2020 VS 2027

CHINA

TABLE 27: Chinese Customer Experience Monitoring Market Growth Prospects in US$ Million by Type for the Period 2020-2027
TABLE 28: Chinese Customer Experience Monitoring Market by Type: Percentage Breakdown of Sales for 2020 and 2027
TABLE 29: Chinese Demand for Customer Experience Monitoring in US$ Million by Application: 2020 to 2027
TABLE 30: Chinese Customer Experience Monitoring Market Share Breakdown by Application: 2020 VS 2027

EUROPE

Market Facts & Figures

European Customer Experience Monitoring Market: Competitor Market Share Scenario (in %) for 2019 & 2025

Market Analytics
TABLE 31: European Customer Experience Monitoring Market Demand Scenario in US$ Million by Region/Country: 2018-2025
TABLE 32: European Customer Experience Monitoring Market Share Shift by Region/Country: 2020 VS 2027
TABLE 33: European Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2020-2027
TABLE 34: European Customer Experience Monitoring Market Share Breakdown by Type: 2020 VS 2027
TABLE 35: European Customer Experience Monitoring Addressable Market Opportunity in US$ Million by Application: 2020-2027
TABLE 36: European Customer Experience Monitoring Market Share Analysis by Application: 2020 VS 2027

FRANCE

TABLE 37: Customer Experience Monitoring Market in France by Type: Estimates and Projections in US$ Million for the Period 2020-2027
TABLE 38: French Customer Experience Monitoring Market Share Analysis by Type: 2020 VS 2027
TABLE 39: Customer Experience Monitoring Quantitative Demand Analysis in France in US$ Million by Application: 2020-2027
TABLE 40: French Customer Experience Monitoring Market Share Analysis: A 7-Year Perspective by Application for 2020 and 2027

GERMANY

TABLE 41: Customer Experience Monitoring Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2020-2027
TABLE 42: German Customer Experience Monitoring Market Share Breakdown by Type: 2020 VS 2027
TABLE 43: Customer Experience Monitoring Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by Application for the Period 2020-2027
TABLE 44: Customer Experience Monitoring Market Share Distribution in Germany by Application: 2020 VS 2027

ITALY

TABLE 45: Italian Customer Experience Monitoring Market Growth Prospects in US$ Million by Type for the Period 2020-2027
TABLE 46: Italian Customer Experience Monitoring Market by Type: Percentage Breakdown of Sales for 2020 and 2027
TABLE 47: Italian Demand for Customer Experience Monitoring in US$ Million by Application: 2020 to 2027
TABLE 48: Italian Customer Experience Monitoring Market Share Breakdown by Application: 2020 VS 2027

UNITED KINGDOM

TABLE 49: United Kingdom Market for Customer Experience Monitoring: Annual Sales Estimates and Projections in US$ Million by Type for the Period 2020-2027
TABLE 50: United Kingdom Customer Experience Monitoring Market Share Analysis by Type: 2020 VS 2027
TABLE 51: United Kingdom Demand Estimates and Forecasts for Customer Experience Monitoring in US$ Million by Application: 2020 to 2027
TABLE 52: Customer Experience Monitoring Market Share Shift in the United Kingdom by Application: 2020 VS 2027

SPAIN

TABLE 53: Spanish Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2020 to 2027
TABLE 54: Customer Experience Monitoring Market in Spain: Percentage Share Breakdown of Sales by Type for 2020 and 2027
TABLE 55: Spanish Customer Experience Monitoring Market Quantitative Demand Analysis in US$ Million by Application: 2020 to 2027
TABLE 56: Spanish Customer Experience Monitoring Market Share Analysis by Application: 2020 VS 2027

RUSSIA

TABLE 57: Russian Customer Experience Monitoring Market Estimates and Projections in US$ Million by Type: 2020 to 2027
TABLE 58: Russian Customer Experience Monitoring Market Share Breakdown by Type: 2020 VS 2027
TABLE 59: Russian Customer Experience Monitoring Latent Demand Forecasts in US$ Million by Application: 2020 to 2027
TABLE 60: Customer Experience Monitoring Market Share Breakdown in Russia by Application: 2020 VS 2027

REST OF EUROPE

TABLE 61: Rest of Europe Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2020-2027
TABLE 62: Rest of Europe Customer Experience Monitoring Market Share Breakdown by Type: 2020 VS 2027
TABLE 63: Rest of Europe Customer Experience Monitoring Addressable Market Opportunity in US$ Million by Application: 2020-2027
TABLE 64: Rest of Europe Customer Experience Monitoring Market Share Analysis by Application: 2020 VS 2027

ASIA-PACIFIC

TABLE 65: Asia-Pacific Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 66: Asia-Pacific Customer Experience Monitoring Market Share Analysis by Region/Country: 2020 VS 2027
TABLE 67: Customer Experience Monitoring Market in Asia-Pacific by Type: Estimates and Projections in US$ Million for the Period 2020-2027
TABLE 68: Asia-Pacific Customer Experience Monitoring Market Share Analysis by Type: 2020 VS 2027
TABLE 69: Customer Experience Monitoring Quantitative Demand Analysis in Asia-Pacific in US$ Million by Application: 2020-2027
TABLE 70: Asia-Pacific Customer Experience Monitoring Market Share Analysis: A 7-Year Perspective by Application for 2020 and 2027

AUSTRALIA

TABLE 71: Customer Experience Monitoring Market in Australia: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2020-2027
TABLE 72: Australian Customer Experience Monitoring Market Share Breakdown by Type: 2020 VS 2027
TABLE 73: Customer Experience Monitoring Market in Australia: Annual Sales Estimates and Forecasts in US$ Million by Application for the Period 2020-2027
TABLE 74: Customer Experience Monitoring Market Share Distribution in Australia by Application: 2020 VS 2027

INDIA

TABLE 75: Indian Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2020 to 2027
TABLE 76: Customer Experience Monitoring Market in India: Percentage Share Breakdown of Sales by Type for 2020 and 2027
TABLE 77: Indian Customer Experience Monitoring Market Quantitative Demand Analysis in US$ Million by Application: 2020 to 2027
TABLE 78: Indian Customer Experience Monitoring Market Share Analysis by Application: 2020 VS 2027

SOUTH KOREA

TABLE 79: Customer Experience Monitoring Market in South Korea: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2020-2027
TABLE 80: Customer Experience Monitoring Market Share Distribution in South Korea by Type: 2020 VS 2027
TABLE 81: Customer Experience Monitoring Market in South Korea: Recent Past, Current and Future Analysis in US$ Million by Application for the Period 2020-2027
TABLE 82: Customer Experience Monitoring Market Share Distribution in South Korea by Application: 2020 VS 2027

REST OF ASIA-PACIFIC

TABLE 83: Rest of Asia-Pacific Market for Customer Experience Monitoring: Annual Sales Estimates and Projections in US$ Million by Type for the Period 2020-2027
TABLE 84: Rest of Asia-Pacific Customer Experience Monitoring Market Share Analysis by Type: 2020 VS 2027
TABLE 85: Rest of Asia-Pacific Demand Estimates and Forecasts for Customer Experience Monitoring in US$ Million by Application: 2020 to 2027
TABLE 86: Customer Experience Monitoring Market Share Shift in Rest of Asia-Pacific by Application: 2020 VS 2027

LATIN AMERICA

TABLE 87: Latin American Customer Experience Monitoring Market Trends by Region/Country in US$ Million: 2020-2027
TABLE 88: Latin American Customer Experience Monitoring Market Percentage Breakdown of Sales by Region/Country: 2020 and 2027
TABLE 89: Latin American Customer Experience Monitoring Market Growth Prospects in US$ Million by Type for the Period 2020-2027
TABLE 90: Latin American Customer Experience Monitoring Market by Type: Percentage Breakdown of Sales for 2020 and 2027
TABLE 91: Latin American Demand for Customer Experience Monitoring in US$ Million by Application: 2020 to 2027
TABLE 92: Latin American Customer Experience Monitoring Market Share Breakdown by Application: 2020 VS 2027

ARGENTINA

TABLE 93: Argentinean Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2020-2027
TABLE 94: Argentinean Customer Experience Monitoring Market Share Breakdown by Type: 2020 VS 2027
TABLE 95: Argentinean Customer Experience Monitoring Addressable Market Opportunity in US$ Million by Application: 2020-2027
TABLE 96: Argentinean Customer Experience Monitoring Market Share Analysis by Application: 2020 VS 2027

BRAZIL

TABLE 97: Customer Experience Monitoring Market in Brazil by Type: Estimates and Projections in US$ Million for the Period 2020-2027
TABLE 98: Brazilian Customer Experience Monitoring Market Share Analysis by Type: 2020 VS 2027
TABLE 99: Customer Experience Monitoring Quantitative Demand Analysis in Brazil in US$ Million by Application: 2020-2027
TABLE 100: Brazilian Customer Experience Monitoring Market Share Analysis: A 7-Year Perspective by Application for 2020 and 2027

MEXICO

TABLE 101: Customer Experience Monitoring Market in Mexico: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2020-2027
TABLE 102: Mexican Customer Experience Monitoring Market Share Breakdown by Type: 2020 VS 2027
TABLE 103: Customer Experience Monitoring Market in Mexico: Annual Sales Estimates and Forecasts in US$ Million by Application for the Period 2020-2027
TABLE 104: Customer Experience Monitoring Market Share Distribution in Mexico by Application: 2020 VS 2027

REST OF LATIN AMERICA

TABLE 105: Rest of Latin America Customer Experience Monitoring Market Estimates and Projections in US$ Million by Type: 2020 to 2027
TABLE 106: Rest of Latin America Customer Experience Monitoring Market Share Breakdown by Type: 2020 VS 2027
TABLE 107: Rest of Latin America Customer Experience Monitoring Latent Demand Forecasts in US$ Million by Application: 2020 to 2027
TABLE 108: Customer Experience Monitoring Market Share Breakdown in Rest of Latin America by Application: 2020 VS 2027

MIDDLE EAST

TABLE 109: The Middle East Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025
TABLE 110: The Middle East Customer Experience Monitoring Market Share Breakdown by Region/Country: 2020 and 2027
TABLE 111: The Middle East Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2020 to 2027
TABLE 112: Customer Experience Monitoring Market in the Middle East: Percentage Share Breakdown of Sales by Type for 2020 and 2027
TABLE 113: The Middle East Customer Experience Monitoring Market Quantitative Demand Analysis in US$ Million by Application: 2020 to 2027
TABLE 114: The Middle East Customer Experience Monitoring Market Share Analysis by Application: 2020 VS 2027

IRAN

TABLE 115: Iranian Market for Customer Experience Monitoring: Annual Sales Estimates and Projections in US$ Million by Type for the Period 2020-2027
TABLE 116: Iranian Customer Experience Monitoring Market Share Analysis by Type: 2020 VS 2027
TABLE 117: Iranian Demand Estimates and Forecasts for Customer Experience Monitoring in US$ Million by Application: 2020 to 2027
TABLE 118: Customer Experience Monitoring Market Share Shift in Iran by Application: 2020 VS 2027

ISRAEL

TABLE 119: Israeli Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2020-2027
TABLE 120: Israeli Customer Experience Monitoring Market Share Breakdown by Type: 2020 VS 2027
TABLE 121: Israeli Customer Experience Monitoring Addressable Market Opportunity in US$ Million by Application: 2020-2027
TABLE 122: Israeli Customer Experience Monitoring Market Share Analysis by Application: 2020 VS 2027

SAUDI ARABIA

TABLE 123: Saudi Arabian Customer Experience Monitoring Market Growth Prospects in US$ Million by Type for the Period 2020-2027
TABLE 124: Saudi Arabian Customer Experience Monitoring Market by Type: Percentage Breakdown of Sales for 2020 and 2027
TABLE 125: Saudi Arabian Demand for Customer Experience Monitoring in US$ Million by Application: 2020 to 2027
TABLE 126: Saudi Arabian Customer Experience Monitoring Market Share Breakdown by Application: 2020 VS 2027

UNITED ARAB EMIRATES

TABLE 127: Customer Experience Monitoring Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2020-2027
TABLE 128: Customer Experience Monitoring Market Share Distribution in United Arab Emirates by Type: 2020 VS 2027
TABLE 129: Customer Experience Monitoring Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Million by Application for the Period 2020-2027
TABLE 130: Customer Experience Monitoring Market Share Distribution in United Arab Emirates by Application: 2020 VS 2027

REST OF MIDDLE EAST

TABLE 131: Customer Experience Monitoring Market in Rest of Middle East: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2020-2027
TABLE 132: Rest of Middle East Customer Experience Monitoring Market Share Breakdown by Type: 2020 VS 2027
TABLE 133: Customer Experience Monitoring Market in Rest of Middle East: Annual Sales Estimates and Forecasts in US$ Million by Application for the Period 2020-2027
TABLE 134: Customer Experience Monitoring Market Share Distribution in Rest of Middle East by Application: 2020 VS 2027

AFRICA

TABLE 135: African Customer Experience Monitoring Market Estimates and Projections in US$ Million by Type: 2020 to 2027
TABLE 136: African Customer Experience Monitoring Market Share Breakdown by Type: 2020 VS 2027
TABLE 137: African Customer Experience Monitoring Latent Demand Forecasts in US$ Million by Application: 2020 to 2027
TABLE 138: Customer Experience Monitoring Market Share Breakdown in Africa by Application: 2020 VS 2027

IV. COMPETITION

Total Companies Profiled: 49

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