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Customer Experience Monitoring - Global Market Trajectory & Analytics

  • ID: 2666990
  • Report
  • April 2021
  • Region: Global
  • Global Industry Analysts, Inc

FEATURED COMPANIES

  • BMC Software, Inc.
  • CA Technologies
  • Comarch SA
  • Compuware Corporation
  • Oracle Corporation
  • Radcom Ltd.
Global Customer Experience Monitoring Market to Reach $25.3 Billion by 2027

Amid the COVID-19 crisis, the global market for Customer Experience Monitoring estimated at US$7.1 Billion in the year 2020, is projected to reach a revised size of US$25.3 Billion by 2027, growing at a CAGR of 19.9% over the period 2020-2027. PC Terminal, one of the segments analyzed in the report, is projected to record 18.5% CAGR and reach US$13.3 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Mobile Terminal segment is readjusted to a revised 21.5% CAGR for the next 7-year period.



The U.S. Market is Estimated at $1.9 Billion, While China is Forecast to Grow at 24.3% CAGR

The Customer Experience Monitoring market in the U.S. is estimated at US$1.9 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$5.9 Billion by the year 2027 trailing a CAGR of 24.7% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 15.3% and 17.8% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 16.6% CAGR.

Select Competitors (Total 49 Featured):
  • BMC Software, Inc.
  • CA Technologies
  • Comarch SA
  • Compuware Corporation
  • Huawei Technologies Co., Ltd.
  • Oracle Corporation
  • Radcom Ltd.
  • RadioOpt GmbH
  • Riverbed Technology
  • SingleStone
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • BMC Software, Inc.
  • CA Technologies
  • Comarch SA
  • Compuware Corporation
  • Oracle Corporation
  • Radcom Ltd.
I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

III. MARKET ANALYSIS
  • UNITED STATES
  • CANADA
  • JAPAN
  • CHINA
  • EUROPE
  • FRANCE
  • GERMANY
  • ITALY
  • UNITED KINGDOM
  • SPAIN
  • RUSSIA
  • REST OF EUROPE
  • ASIA-PACIFIC
  • AUSTRALIA
  • INDIA
  • SOUTH KOREA
  • REST OF ASIA-PACIFIC
  • LATIN AMERICA
  • ARGENTINA
  • BRAZIL
  • MEXICO
  • REST OF LATIN AMERICA
  • MIDDLE EAST
  • IRAN
  • ISRAEL
  • SAUDI ARABIA
  • UNITED ARAB EMIRATES
  • REST OF MIDDLE EAST
  • AFRICA
IV. COMPETITION
  • Total Companies Profiled: 49
Note: Product cover images may vary from those shown

A selection of companies mentioned in this report includes:

  • BMC Software, Inc.
  • CA Technologies
  • Comarch SA
  • Compuware Corporation
  • Huawei Technologies Co. Ltd.
  • Oracle Corporation
  • Radcom Ltd.
  • RadioOpt GmbH
  • Riverbed Technology
  • SingleStone
Note: Product cover images may vary from those shown
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