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Customer Experience Monitoring - Market Analysis, Trends, and Forecasts

  • ID: 2666990
  • Report
  • October 2019
  • Region: Global
  • 178 Pages
  • Global Industry Analysts, Inc
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FEATURED COMPANIES

  • Bmc Software
  • Ca Technologies
  • Comarch Sa
  • Compuware Corporation
  • Oracle Corporation
  • Radcom Ltd.
  • MORE
The Customer Experience Monitoring market worldwide is projected to grow by US$387.6 Million, driven by a compounded growth of 23.7%. PC Terminal, one of the segments analyzed and sized in this study, displays the potential to grow at over 22.1%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$227.3 Million by the year 2025, PC Terminal will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 20.8% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$16.9 Million to the region's size and clout in the next 5 to 6 years. Over US$13.7 Million worth of projected demand in the region will come from the rest of the European markets. In Japan, PC Terminal will reach a market size of US$12.6 Million by the close of the analysis period. As the world’s second largest economy and the new game changer in global markets, China exhibits the potential to grow at 28.1% over the next couple of years and add approximately US$88.8 Million in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders.

Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific, Latin America and the Middle East. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include:
  • BMC Software, Inc.
  • CA Technologies
  • Comarch SA
  • Compuware Corporation
  • Huawei Technologies Co., Ltd.
  • Oracle Corporation
  • Radcom Ltd.
  • RadioOpt GmbH
  • Riverbed Technology
  • SingleStone
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Bmc Software
  • Ca Technologies
  • Comarch Sa
  • Compuware Corporation
  • Oracle Corporation
  • Radcom Ltd.
  • MORE

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Global Competitor Market Shares

Customer Experience Monitoring Competitor Market Share Scenario Worldwide (in %): 2019 & 2028

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

TABLE 1: Customer Experience Monitoring Global Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025

TABLE 2: Customer Experience Monitoring Market Share Shift across Key Geographies Worldwide: 2019 VS 2025

TABLE 3: PC Terminal (Type) World Market by Region/Country in US$ Million: 2018 to 2025

TABLE 4: PC Terminal (Type) Market Share Breakdown of Worldwide Sales by Region/Country: 2019 VS 2025

TABLE 5: Mobile Terminal (Type) Potential Growth Markets Worldwide in US$ Million: 2018 to 2025

TABLE 6: Mobile Terminal (Type) Market Sales Breakdown by Region/Country in Percentage: 2019 VS 2025

TABLE 7: Retail (Application) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2018-2025

TABLE 8: Retail (Application) Market Share Breakdown by Region/Country:2019 VS 2025

TABLE 9: Bank & Finance Institution (Application) Demand Potential Worldwide in US$ Million by Region/Country: 2018-2025

TABLE 10: Bank & Finance Institution (Application) Share Breakdown Review by Region/Country: 2019 VS 2025

TABLE 11: Hospital (Application) Worldwide Latent Demand Forecasts in US$ Million by Region/Country: 2018-2025

TABLE 12: Hospital (Application) Distribution of Global Sales by Region/Country:2019 VS 2025

TABLE 13: Other Applications (Application) Sales Estimates and Forecasts in US$ Million by Region/Country for the Years 2018 through 2025

TABLE 14: Other Applications (Application) Global Market Share Distribution by Region/Country for 2019 and 2025

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES

Market Facts & Figures

US Customer Experience Monitoring Market Share (in %) by Company: 2019 & 2025

TABLE 15: United States Customer Experience Monitoring Market Estimates and Projections in US$ Million by Type: 2018 to 2025

TABLE 16: United States Customer Experience Monitoring Market Share Breakdown by Type: 2019 VS 2025

TABLE 17: United States Customer Experience Monitoring Latent Demand Forecasts in US$ Million by Application: 2018 to 2025

TABLE 18: Customer Experience Monitoring Market Share Breakdown in the United States by Application: 2019 VS 2025

CANADA

TABLE 19: Canadian Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2018 to 2025

TABLE 20: Customer Experience Monitoring Market in Canada: Percentage Share Breakdown of Sales by Type for 2019 and 2025

TABLE 21: Canadian Customer Experience Monitoring Market Quantitative Demand Analysis in US$ Million by Application: 2018 to 2025

TABLE 22: Canadian Customer Experience Monitoring Market Share Analysis by Application: 2019 VS 2025

JAPAN

TABLE 23: Japanese Market for Customer Experience Monitoring: Annual Sales Estimates and Projections in US$ Million by Type for the Period 2018-2025

TABLE 24: Japanese Customer Experience Monitoring Market Share Analysis by Type: 2019 VS 2025

TABLE 25: Japanese Demand Estimates and Forecasts for Customer Experience Monitoring in US$ Million by Application: 2018 to 2025

TABLE 26: Customer Experience Monitoring Market Share Shift in Japan by Application: 2019 VS 2025

CHINA

TABLE 27: Chinese Customer Experience Monitoring Market Growth Prospects in US$ Million by Type for the Period 2018-2025

TABLE 28: Chinese Customer Experience Monitoring Market by Type: Percentage Breakdown of Sales for 2019 and 2025

TABLE 29: Chinese Demand for Customer Experience Monitoring in US$ Million by Application: 2018 to 2025

TABLE 30: Chinese Customer Experience Monitoring Market Share Breakdown by Application: 2019 VS 2025

EUROPE

Market Facts & Figures

European Customer Experience Monitoring Market: Competitor Market Share Scenario (in %) for 2019 & 2025

TABLE 31: European Customer Experience Monitoring Market Demand Scenario in US$ Million by Region/Country: 2018-2025

TABLE 32: European Customer Experience Monitoring Market Share Shift by Region/Country: 2019 VS 2025

TABLE 33: European Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2018-2025

TABLE 34: European Customer Experience Monitoring Market Share Breakdown by Type: 2019 VS 2025

TABLE 35: European Customer Experience Monitoring Addressable Market Opportunity in US$ Million by Application: 2018-2025

TABLE 36: European Customer Experience Monitoring Market Share Analysis by Application: 2019 VS 2025

FRANCE

TABLE 37: Customer Experience Monitoring Market in France by Type: Estimates and Projections in US$ Million for the Period 2018-2025

TABLE 38: French Customer Experience Monitoring Market Share Analysis by Type: 2019 VS 2025

TABLE 39: Customer Experience Monitoring Quantitative Demand Analysis in France in US$ Million by Application: 2018-2025

TABLE 40: French Customer Experience Monitoring Market Share Analysis: A 7-Year Perspective by Application for 2019 and 2025

GERMANY

TABLE 41: Customer Experience Monitoring Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2018-2025

TABLE 42: German Customer Experience Monitoring Market Share Breakdown by Type: 2019 VS 2025

TABLE 43: Customer Experience Monitoring Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by Application for the Period 2018-2025

TABLE 44: Customer Experience Monitoring Market Share Distribution in Germany by Application: 2019 VS 2025

ITALY

TABLE 45: Italian Customer Experience Monitoring Market Growth Prospects in US$ Million by Type for the Period 2018-2025

TABLE 46: Italian Customer Experience Monitoring Market by Type: Percentage Breakdown of Sales for 2019 and 2025

TABLE 47: Italian Demand for Customer Experience Monitoring in US$ Million by Application: 2018 to 2025

TABLE 48: Italian Customer Experience Monitoring Market Share Breakdown by Application: 2019 VS 2025

UNITED KINGDOM

TABLE 49: United Kingdom Market for Customer Experience Monitoring: Annual Sales Estimates and Projections in US$ Million by Type for the Period 2018-2025

TABLE 50: United Kingdom Customer Experience Monitoring Market Share Analysis by Type: 2019 VS 2025

TABLE 51: United Kingdom Demand Estimates and Forecasts for Customer Experience Monitoring in US$ Million by Application: 2018 to 2025

TABLE 52: Customer Experience Monitoring Market Share Shift in the United Kingdom by Application: 2019 VS 2025

SPAIN

TABLE 53: Spanish Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2018 to 2025

TABLE 54: Customer Experience Monitoring Market in Spain: Percentage Share Breakdown of Sales by Type for 2019 and 2025

TABLE 55: Spanish Customer Experience Monitoring Market Quantitative Demand Analysis in US$ Million by Application: 2018 to 2025

TABLE 56: Spanish Customer Experience Monitoring Market Share Analysis by Application: 2019 VS 2025

RUSSIA

TABLE 57: Russian Customer Experience Monitoring Market Estimates and Projections in US$ Million by Type: 2018 to 2025

TABLE 58: Russian Customer Experience Monitoring Market Share Breakdown by Type: 2019 VS 2025

TABLE 59: Russian Customer Experience Monitoring Latent Demand Forecasts in US$ Million by Application: 2018 to 2025

TABLE 60: Customer Experience Monitoring Market Share Breakdown in Russia by Application: 2019 VS 2025

REST OF EUROPE

TABLE 61: Rest of Europe Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2018-2025

TABLE 62: Rest of Europe Customer Experience Monitoring Market Share Breakdown by Type: 2019 VS 2025

TABLE 63: Rest of Europe Customer Experience Monitoring Addressable Market Opportunity in US$ Million by Application: 2018-2025

TABLE 64: Rest of Europe Customer Experience Monitoring Market Share Analysis by Application: 2019 VS 2025

ASIA-PACIFIC

TABLE 65: Asia-Pacific Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025

TABLE 66: Asia-Pacific Customer Experience Monitoring Market Share Analysis by Region/Country: 2019 VS 2025

TABLE 67: Customer Experience Monitoring Market in Asia-Pacific by Type: Estimates and Projections in US$ Million for the Period 2018-2025

TABLE 68: Asia-Pacific Customer Experience Monitoring Market Share Analysis by Type: 2019 VS 2025

TABLE 69: Customer Experience Monitoring Quantitative Demand Analysis in Asia-Pacific in US$ Million by Application: 2018-2025

TABLE 70: Asia-Pacific Customer Experience Monitoring Market Share Analysis: A 7-Year Perspective by Application for 2019 and 2025

AUSTRALIA

TABLE 71: Customer Experience Monitoring Market in Australia: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2018-2025

TABLE 72: Australian Customer Experience Monitoring Market Share Breakdown by Type: 2019 VS 2025

TABLE 73: Customer Experience Monitoring Market in Australia: Annual Sales Estimates and Forecasts in US$ Million by Application for the Period 2018-2025

TABLE 74: Customer Experience Monitoring Market Share Distribution in Australia by Application: 2019 VS 2025

INDIA

TABLE 75: Indian Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2018 to 2025

TABLE 76: Customer Experience Monitoring Market in India: Percentage Share Breakdown of Sales by Type for 2019 and 2025

TABLE 77: Indian Customer Experience Monitoring Market Quantitative Demand Analysis in US$ Million by Application: 2018 to 2025

TABLE 78: Indian Customer Experience Monitoring Market Share Analysis by Application: 2019 VS 2025

SOUTH KOREA

TABLE 79: Customer Experience Monitoring Market in South Korea: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2018-2025

TABLE 80: Customer Experience Monitoring Market Share Distribution in South Korea by Type: 2019 VS 2025

TABLE 81: Customer Experience Monitoring Market in South Korea: Recent Past, Current and Future Analysis in US$ Million by Application for the Period 2018-2025

TABLE 82: Customer Experience Monitoring Market Share Distribution in South Korea by Application: 2019 VS 2025

REST OF ASIA-PACIFIC

TABLE 83: Rest of Asia-Pacific Market for Customer Experience Monitoring: Annual Sales Estimates and Projections in US$ Million by Type for the Period 2018-2025

TABLE 84: Rest of Asia-Pacific Customer Experience Monitoring Market Share Analysis by Type: 2019 VS 2025

TABLE 85: Rest of Asia-Pacific Demand Estimates and Forecasts for Customer Experience Monitoring in US$ Million by Application: 2018 to 2025

TABLE 86: Customer Experience Monitoring Market Share Shift in Rest of Asia-Pacific by Application: 2019 VS 2025

LATIN AMERICA

TABLE 87: Latin American Customer Experience Monitoring Market Trends by Region/Country in US$ Million: 2018-2025

TABLE 88: Latin American Customer Experience Monitoring Market Percentage Breakdown of Sales by Region/Country: 2019 and 2025

TABLE 89: Latin American Customer Experience Monitoring Market Growth Prospects in US$ Million by Type for the Period 2018-2025

TABLE 90: Latin American Customer Experience Monitoring Market by Type: Percentage Breakdown of Sales for 2019 and 2025

TABLE 91: Latin American Demand for Customer Experience Monitoring in US$ Million by Application: 2018 to 2025

TABLE 92: Latin American Customer Experience Monitoring Market Share Breakdown by Application: 2019 VS 2025

ARGENTINA

TABLE 93: Argentinean Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2018-2025

TABLE 94: Argentinean Customer Experience Monitoring Market Share Breakdown by Type: 2019 VS 2025

TABLE 95: Argentinean Customer Experience Monitoring Addressable Market Opportunity in US$ Million by Application: 2018-2025

TABLE 96: Argentinean Customer Experience Monitoring Market Share Analysis by Application: 2019 VS 2025

BRAZIL

TABLE 97: Customer Experience Monitoring Market in Brazil by Type: Estimates and Projections in US$ Million for the Period 2018-2025

TABLE 98: Brazilian Customer Experience Monitoring Market Share Analysis by Type: 2019 VS 2025

TABLE 99: Customer Experience Monitoring Quantitative Demand Analysis in Brazil in US$ Million by Application: 2018-2025

TABLE 100: Brazilian Customer Experience Monitoring Market Share Analysis: A 7-Year Perspective by Application for 2019 and 2025

MEXICO

TABLE 101: Customer Experience Monitoring Market in Mexico: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2018-2025

TABLE 102: Mexican Customer Experience Monitoring Market Share Breakdown by Type: 2019 VS 2025

TABLE 103: Customer Experience Monitoring Market in Mexico: Annual Sales Estimates and Forecasts in US$ Million by Application for the Period 2018-2025

TABLE 104: Customer Experience Monitoring Market Share Distribution in Mexico by Application: 2019 VS 2025

REST OF LATIN AMERICA

TABLE 105: Rest of Latin America Customer Experience Monitoring Market Estimates and Projections in US$ Million by Type: 2018 to 2025

TABLE 106: Rest of Latin America Customer Experience Monitoring Market Share Breakdown by Type: 2019 VS 2025

TABLE 107: Rest of Latin America Customer Experience Monitoring Latent Demand Forecasts in US$ Million by Application: 2018 to 2025

TABLE 108: Customer Experience Monitoring Market Share Breakdown in Rest of Latin America by Application: 2019 VS 2025

MIDDLE EAST

TABLE 109: The Middle East Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025

TABLE 110: The Middle East Customer Experience Monitoring Market Share Breakdown by Region/Country: 2019 and 2025

TABLE 111: The Middle East Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2018 to 2025

TABLE 112: Customer Experience Monitoring Market in the Middle East: Percentage Share Breakdown of Sales by Type for 2019 and 2025

TABLE 113: The Middle East Customer Experience Monitoring Market Quantitative Demand Analysis in US$ Million by Application: 2018 to 2025

TABLE 114: The Middle East Customer Experience Monitoring Market Share Analysis by Application: 2019 VS 2025

IRAN

TABLE 115: Iranian Market for Customer Experience Monitoring: Annual Sales Estimates and Projections in US$ Million by Type for the Period 2018-2025

TABLE 116: Iranian Customer Experience Monitoring Market Share Analysis by Type: 2019 VS 2025

TABLE 117: Iranian Demand Estimates and Forecasts for Customer Experience Monitoring in US$ Million by Application: 2018 to 2025

TABLE 118: Customer Experience Monitoring Market Share Shift in Iran by Application: 2019 VS 2025

ISRAEL

TABLE 119: Israeli Customer Experience Monitoring Market Estimates and Forecasts in US$ Million by Type: 2018-2025

TABLE 120: Israeli Customer Experience Monitoring Market Share Breakdown by Type: 2019 VS 2025

TABLE 121: Israeli Customer Experience Monitoring Addressable Market Opportunity in US$ Million by Application: 2018-2025

TABLE 122: Israeli Customer Experience Monitoring Market Share Analysis by Application: 2019 VS 2025

SAUDI ARABIA

TABLE 123: Saudi Arabian Customer Experience Monitoring Market Growth Prospects in US$ Million by Type for the Period 2018-2025

TABLE 124: Saudi Arabian Customer Experience Monitoring Market by Type: Percentage Breakdown of Sales for 2019 and 2025

TABLE 125: Saudi Arabian Demand for Customer Experience Monitoring in US$ Million by Application: 2018 to 2025

TABLE 126: Saudi Arabian Customer Experience Monitoring Market Share Breakdown by Application: 2019 VS 2025

UNITED ARAB EMIRATES

TABLE 127: Customer Experience Monitoring Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2018-2025

TABLE 128: Customer Experience Monitoring Market Share Distribution in United Arab Emirates by Type: 2019 VS 2025

TABLE 129: Customer Experience Monitoring Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Million by Application for the Period 2018-2025

TABLE 130: Customer Experience Monitoring Market Share Distribution in United Arab Emirates by Application: 2019 VS 2025

REST OF MIDDLE EAST

TABLE 131: Customer Experience Monitoring Market in Rest of Middle East: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2018-2025

TABLE 132: Rest of Middle East Customer Experience Monitoring Market Share Breakdown by Type: 2019 VS 2025

TABLE 133: Customer Experience Monitoring Market in Rest of Middle East: Annual Sales Estimates and Forecasts in US$ Million by Application for the Period 2018-2025

TABLE 134: Customer Experience Monitoring Market Share Distribution in Rest of Middle East by Application: 2019 VS 2025

AFRICA

TABLE 135: African Customer Experience Monitoring Market Estimates and Projections in US$ Million by Type: 2018 to 2025

TABLE 136: African Customer Experience Monitoring Market Share Breakdown by Type: 2019 VS 2025

TABLE 137: African Customer Experience Monitoring Latent Demand Forecasts in US$ Million by Application: 2018 to 2025

TABLE 138: Customer Experience Monitoring Market Share Breakdown in Africa by Application: 2019 VS 2025

IV. COMPETITION

BMC SOFTWARE

CA TECHNOLOGIES

COMARCH SA

COMPUWARE CORPORATION

HUAWEI TECHNOLOGIES CO., LTD.

ORACLE CORPORATION

RADCOM LTD.

RADIOOPT GMBH

RIVERBED TECHNOLOGY

SINGLESTONE

V. CURATED RESEARCH

Note: Product cover images may vary from those shown
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  • Bmc Software
  • Ca Technologies
  • Comarch Sa
  • Compuware Corporation
  • Huawei Technologies Co., Ltd.
  • Oracle Corporation
  • Radcom Ltd.
  • Radioopt GMBH
  • Riverbed Technology
  • Singlestone
Note: Product cover images may vary from those shown
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